Canon MP Navigator hangs after scanning a document on my MX870

The scan function worked perfectly on my Canon MX870, until one day he started planting after the scan was taken. MP Navigator would freeze, then a Windows message would come by saying that the program has stopped working and Windows is trying to find a solution. Then the software would just shut down. Canon has been contacted. They suggested winding BACK Windows to a previous restoredate and re - install the software. It worked for a few months. Now the same problem has occurred, but have tried all this and still dosen't work. Canon insist that their software works well and it's a Windows problem. Any thoughts?

Hi Murray,

Thanks for posting your query in the Microsoft Community Forums.

According to the description, it seems that you are having problems with Canon MP Navigator. I will certainly help you fix this problem.

(1) you receive no error message?

(2) did the problem started recently?

(3) have you made changes on the computer before this problem?

Method 1: I suggest to uninstall the program from programs and features, then try reinstalling the Canon MP Navigator from the link below. Check if it helps.

http://www.USA.Canon.com/Cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx870#DriversAndSoftware

Method 2: If the problem persists, I suggest you to contact Canon support for assistance.

http://www.USA.Canon.com/Cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx870?selectedName=ServiceAndSupport

I hope it helps. If you have any questions about Windows in the future, please let us know. We will be happy to help you.

Tags: Windows

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