card 3160 AC wireless network problems

Hello

I bought a laptop HP Envy M6; product # G5N44UA #ABA running Windows 8.1 64-bit, and I have a problem with the wireless network card. It is a version of Intel dual-band AC3160 wireless 16.6.0.8

The problem is that when I close the lid, do go to sleep or turn off the computer, it restarts when it says that it cannot connect. When I run the troubleshooting it says that there is something wrong with my (physical) access point. If I run the access point troubleshooting it reboots the access point which solves the problem, until he falls asleep again.

What did I try? So far...

(1) uninstalled and reinstalled the driver. No change.

(2) changed some settings about «closing the lid» power management Changed for the 'status quo' when lid closes.

Now when he goes to sleep or if there is, it does not detect the network at all unless I restart again.

I changed the rear power settings, but I need to know if I have a hardware problem and how to get fixed.

Thank you

I was intrigued by the validations and proposed solutions to the question of the network adapter 3160.  I have a 8 month old G0T55AV of HP Envy 15 t-K000 Notebook 64-bit Win 8.1 with 12 GB of Ram, and of course the AC adapter / 3160 of Intel.  I should mention that I am a fan of long-time HP products.  It's my second computer of this model as first a miserably failed with Touch Pad questions and passing AC 3160 failures, if HP has requested that I return it and they were replaced by a new.  Shortly after I received my other 'News' that also came with the AC3160, I started having network disconnects when you wake up mode "Eve".  I found articles about uncheck the power saving mode.  That worked for a while and all of a sudden, I once again began to have problems.

I contacted Tech Support Chat repeatedly and most recently of several days.  They diagnosed the problem and as usual tried to remove and download the drivers that had been made several times previously.  They also disabled several of my 'start-up' services and was intending to leave them turned off until I challenged, who also screwed up some of my services.  I also noticed that now I could not the PC to recognize the adapter in wake up.  I have to restart the PC to refresh and identify the adapter, a problem that I had not seen before.   If after all this, the recommendation was to perform a factory reset.  I objected, so I was sent a box to ship my computer in for 7-10 days service center where the reset would be carried out.  Of course, I had to delete all my data and it should reinstall all software installed after initially receiving the computer 8 months ago.  WHAT?  Of course, it would be no monetary cost to me; However, the grief of being without my PC and reload data and software has been a big emotional event.

I took a chance to solve on my own.  HQ 3160 being an Intel product, I went to the page 'pilot' of the Intel website specifically for the AC 3160.  I noticed that the iteration of driver used by HP several iterations behind the current driver from Intel.  I tried using the program to automate the update of the Intel driver.  The program has identified the adapter such as the need to update; However, the pilot would not move through their utility.  Do not know why.  I finally found a link on their site which allowed me to download and install the most recent driver manually.  I've been running for almost a week and so far, I had no network card failures.  Without losing the connection on sleep, without losing the identity of the card, nothing.

I do not claim that it would work in every situation of AC3160 has failed, but it seemed to work for me at least to date.  My shipping box to return my PC arrived Friday 2/13; However, I hold that the driver will continue to operate successfully.  This brings a few questions in mind:

(1) why the HP Technical Support uses them most recent updated driver from the manufacturer?

(2) why not HP own up to the fact that the AC3160 may be defective, issue a reminder and replace them?  I know the answer! $$$$$$$

(3) why HP joined with Intel and provide a common solution to the end user?

(4) why HP does not provide a specialty within Technical Support Group to deal only with issues AC3160 to prevent "groping" solutions that could potentially cause more harm than good?

Tags: Notebooks

Similar Questions

  • Wireless network problem: disconnects randomly anywhere between 1 and 4 hours.

    I have a wireless network problem, it disconnects randomly anywhere between 1 h and 4 h. The network consists of a Samsung 4 G hotspot and a Linksys AE1000. The signal strength is excellent, the AE1000 is 1 ft of the computer and 1 ft of the HotSpot.  The computer is a Dell Dimension 2400. Any ideas?

    Hi Jack,

    Problem solved.  I did 2 assumptions about the original problem.  I assumed that the 2 Tech that I spoke made the hurt their product. Battery saver has been activated on the hotspot.

    Thanks again

    Greg

  • Envy 14-3010NR card wireless network problems

    Someone at-all information about the adapter wireless with this model, my laptop doesn't see wireless networks.

    When I go to the peripheral page he has PN533 with a yellow triangle, it says the drivers are not installed, I downloaded the drivers from the hp site, but it still does not see the wireless card? It works very well with the Ethernet cable, can not get anywhere with the troubleshooting wizards.

    Thank you

    jagnewr

    Your operating system is 8 or 8.1?

    Sorry my mistake

    Near a window of Communication of field 8

    http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?CC=CH&LC=de&DLC=de&softwareitem=ob-115616-1

    Near a window Field Communication 7

    http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?CC=CH&LC=en&DLC=en&softwareitem=ob-103277-1

  • Intel WiFi Link 5100 network card - cannot detect wireless networks

    I have a HP Pavilion dv7-1270us. My wireless card is an Intel WiFi Link 5100.

    Running Windows Vista 64 bit, Ubuntu Linux, Linux Mint and Fedora Linux (various versions, all), the wireless works fine. My desktop computers to work with wireless cards to connect to the network work very well, and all computers (except mine) to connect to my home network very well; which means that it is not a problem with wireless networks, or with my network card. I try to manually connect to the network, but it can't find it. Diagnosis requires that the card is disabled, and that I should turn it on via the switch on my laptop running: fact.

    During the installation of Windows 7 64 bit, I cannot see wireless networks (and therefore unable to connect). Re-formated and reinstalled again, check the wireless connectivity between each batch of Windows Update, but it has never worked.

    I downloaded the latest drivers from Intel, via Microsoft Compatibility Center (version 15.2.0 driver).

    There is no system restore option because he has never worked as a first step, except in all other OS, I got on the computer. Microsoft Compatibility says the map is compatible, then Device Manager shows no problems. The network adapter is active via switch on my laptop.

    Happy that you guessed it sorted!

  • Tecra 9100 wireless network problem

    I'll have a chance by putting my Tecra 9100 with my home wireless network. The network seems to work very well. My other laptop connects to it without any problems and I can connect the Tecra with the ethernet cable. But the wireless connection, it cannot be successfully established by the Tecra.

    She claims to be connected, but he receives no package, and could get no internet connectivity. When I try to 'fix' the connection, it sits there for a while before telling me that the IP address may not be renewed.

    I managed to connect the Tecra to the network of the next door without penalty, which suggests that there is some kind of problem with our network interface. I tried to reproduce the exact settings from my other laptop, so I don't understand what the problem is.

    Any idea would be appreciated with gratitude!

    Hello

    It's really not easy to say what is happening here. The functionality of the laptop is ok and it's very confusing if it works with other local wireless networks.

    I recommend putting your access point to the factory without some specific parameters settings and try to connect it.

    Sorry, but I don? have another idea.

  • card not detected wireless network

    My HP ProBook 4520 s does not detect the wireless network card. Even after installing the drivers, I get the following message...

    There are currently no available and enabled wireless adapters.

    Please activate the available adapters wireless before accessing this configuration utility.

    Please help me with this.

    Hello

    It seems ONE thing missing: Atheros 802.11b/g/n wireless card

    Please use it to install and after return the result:

    http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=ob-95105-1&mode=4&IDX=2&prodTypeId=12454&prodSeriesId=316720

    Concerning

  • Hosted wireless network problem

    I'm currently located in a place where the WiFi you buy will only link with one device and the IP and MAC addresses to confirm the device before you connect to the internet. I am to avoid paying for both (laptop and smartphone) devices through a wireless network but my laptop using Microsoft Virtual WiFi Miniport Adapter. However, when I start the hosted network, either through the "netsh wlan start hostednetwork" command in the command prompt or via the software free virtual router Manager, my computer freezes completely and does not respond to anything except a hard stop. When I started this, everything worked well and I could use the network hosted without any problems, but in the last few weeks, I had to shut my computer down several times a day because of this problem. Can someone help me understand why my computer keeps freezing? Any help will be greatly appreciated.

    To help you, we suggest that you try to check on the link below:

    WiFi/SoftAP virtual fails to start with "the hosted network could not be started" on Windows 7 and Windows Server 2008 R2

    An update on the result.

  • Hp1102w connection printer wireless network problems

    I can't get my connection between my Linksys WRT54G and my printer wireless hp1102w wireless. The configuration page shows the following: network not connected, I have a host name, hardware address. There is 0.0.0.0 for IPv4, the IP subnet mask & gateway IP. Configured IP said manual.

    Under wireless 802.1b/g/n: status: activated, common mode: infrastructure, my name network & authentic WPA/WPA2
    Under Direct Print Config: Off, HP-Print-40-Laser Jet 1102, Channel 6 and there is an IP v4 address. What should I do?

    Also my iPad4 does not see the hp1102w printer, do I have to download the software? I don't have a USB connection? I am very new to the Apple OS, if you couldn't tell.

    Salvation, TarNation,

    Welcome to the HP Forums, I hope you enjoy your experience!

    I understand that you are unable to set up the printer on the wireless network.

    I'll be happy to help you.

    Please provide the following information so that I can better help you.

    What operating system do you use?

    Mac OS X: how to find which Mac OS X Version is on my computer?

    You also have a PC?

    Once the printer is configured on the network, the Ipad connects on behalf of network from the router and the printer should allow you to print using Airpint. You don't need to download software for the Ipad.

    Thanks for posting on the HP Forums.
    Have a wonderful day!

  • Wireless network problem

    When I start my Dell laptop that is running Windows XP, it will not connect to wireless (Intel PROSet).  When I try to connect to my network, I get the message "another application is controlling the wireless card." If I disable the wireless computer, restart the computer and then enable the wireless connection, I can connect to the network.  I updated the driver, but it does not help.

    IIRC, if you are using Intel PROSet you should not normally the 'Wireless Zero Configuration' (WZC) that Microsoft provides.  Maybe it's the "other application" that controls the wireless card.  Try to disable the service 'Wireless Zero Configuration' and see if the problem goes away.  To disable the automatic configuration service, perform the following steps, noting the current settings in case you need to go back:

    1. Start-> Run-> "services.msc".
    2. Locate the "Wireless Zero Configuration" line on the window that opens, and double-click
    3. Change the "Startup Type" to "Disabled" and if its status is "started", then click on the 'Stop' button to stop.

    HTH,
    JW

  • LOCAL M40X-230 WIRELESS NETWORK PROBLEM

    I have a problem with the Wi - Fi connection. After initial startup of wireless lan, speed goes from 54 to 1 MB/s and then continues to jump around making me lose my internet connection. Thought it was the router at first but after 3 new routers, this may not be the case. Last router is liksys wag54gs. Laptop is about 7 feet from the router. Please, I need help!

    Hello, Robert

    On this forum, you can find many topics on the same theme. You can check wireless Board. Check please what a http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=8406

    There is obviously a problem with the Intel wireless card.

  • Wireless network problem unable to connect to Kodak ESP7 All In One Printer wireless. Windows 7

    Hi close baldy headed by trying to connect a Kodak ESP7 printer all-in-one wireless. The printer itself recognizes the wireless connection which is excellent but the does'nt of the computer. Whenever I try and print something an error message printer does not. I tried resetting the wireless router, is returned at the beginning and installed the software again, but no luck. I am on Windows 7 and the other 2 laptops that I have in the end work from home. Could someone tell me if I'm missing something simple, or would it be a problem with the printer itself. Thank you
    Phil

    Hello

    Configure the primter with a static IP address to connect diretly to the router (read the printer manual).

    Then using the Kodak software, install the printer driver and utility management, on each computer that requires to for use.

    Jack-MVP Windows Networking. WWW.EZLAN.NET

  • 6700 Premium HP Officejet wireless network problem

    My 6700 has stopped communicating with my network home.  The printer and the router are in the same room, but the printer can't seem to find the router.  I had the printer for over a year and have not had any problems.  I have three laptops connected wirelessly.

    Does anyone have this problem or ideas on the loss of connectivity?

    Hey RW21,.

    I see that you have a problem with your HP Officejet 6700 Premium being able to communicate with your home network.  I recommend some steps to try to solve this problem.

    • Press the arrow on the right while on the home screen of the printer
    • Select the Setup menu indicated by an engine and a key
    • Select the network option
    • Scroll down and select "Default network"
    • Press Yes to restore the default settings

    After you restore the default settings for the network, then I suggest a complete cycle of the mains supply.

    Follow these steps to reset your printer HP, your router and your computer.

    1. To turn it off, press the power button on the HP printer.
    2. Unplug the power cord at the back of the HP printer.
    3. Unplug the power cord from the wireless router.
    4. Turn off the computer.
    5. Wait 30 seconds.
    6. Reconnect the power cable to the wireless router.
    7. Wait 30 seconds, or until the router is completely ready.
    8. Turn the computer on.
    9. Wait for the computer to recharge.
    10. Reconnect the power cord to the back of the HP printer.
    11. Turn on the printer.

    Once everything is back up try to run the Setup wireless found in Settings Wizard > menu of the network printer.

    This solve your problem?

    Jason

  • Wireless network problems

    All my WAN Miniports (IPv6), (L2TP), (PPPOE), (PPTP), (SSTP). Device Manager displays a yellow triangle Panel and I can not connect to any wireless connection. Wireless adapter appears disabled. When I update the computer, I get this message "Windows found driver software for your device, but has encountered an error trying to install it '... Code 10. What I would do.

    I'm not a computer Wizard... bear with me!

    Hello

    We are here to help.

    Code 10 is an error generated when the device cannot start, similar to what is happening in your device manager. The joint resolution for that is to update your device driver that is your WAN. Since you already made that step and update via Windows update did not resolve your problem, please run for automated service that Microsoft has what is hardware devices do not work or are not detected in Windows. For more information on how to fix this kind of error, please see this link.

    Let us know how it goes.

  • wireless network card

    I have a laptop of HPG62 with the original of the lan card.  I have 50mbs wireless, but my laptop won't 18mbs.  My other laptop captures the whole 50mbs.   I have to update my wireless card?

    Hello @gmryno ,

    Welcome to the HP Forums!

    I understand that you are having problems with internet high speed on your laptop G62.

    Could you please tell me the exact model and the operating system you are using? For more information on the search for your model and product numbers, click here: How can I find my model number or product number? What version of Windows you are using, click here: Windows operating system am I running?

    Chances are the adapter wireless in your laptop is a card 802.11 b/g/n and should support the connection of 50 MB, no problem. Here are some things you can try to help boost your speed.

    Powercycle the network:
    1. turn off your laptop.
    2. unplug the power to your router.
    3. disconnect the power to your modem.
    4. wait at least 45 seconds.
    5 reconnect the modem and wait for it to come back online.
    6 plug in the router and wait for it to come back online.
    7. turn on your laptop and test your connection.

    Turn off the power to the adapter:
    1. open Device Manager. (Win Key + R > type devmgmt.msc > OK)
    2. expand the network adapters.
    3. right click on the Ethernet adapter / wireless, and then click Properties.
    4. click on the power management tab.
    5 remove the check mark next to allow the computer to turn off this device to save power.
    6. click on OK.
    7 test cycle.

    Clear the DNS cache:

    1. press Windows key + R.

    2. type cmd, then click OK.

    3. type ipconfig/flushdns , and then press on enter.

    4 test your connection.

    Reset the TCP/IP settings on your PC:
    1. go to your start screen/menu and type CMD.
    2. right-click on the command prompt icon and select run as administrator.
    3. in the window that opens type netsh I I r r and press ENTER.
    4 restart your PC and test.

    It can also help to reset the winsock catalog:
    1. go to your start screen/menu and type CMD.
    2. right-click on the command prompt icon and select run as administrator.
    3. in the window that opens, type netsh winsock reset and press to enter.
    4 restart your PC and test.

    Reinstall the NIC drivers:
    1. download the drivers from here , but do not run them again.
    2. go to your Start menu/screen and type Device Manager.
    3. expand network adapters.
    4. right click on the wireless adapter and choose uninstall.
    5 install the drivers downloaded in step 1.
    6. restart your PC and test.

    Test an ethernet connection:
    Explicit. Test if the problem persists on a wired connection to the adapter hardware troubleshooting wireless can be directed to the appropriate areas.

    Test another connection:
    Many people excluded their home network as a problem if another device working on the same network. Networking is not as simple as that. Each device interacts differently with your router or modem and it is impossible to exclude the settings for this device until the laptop has been tested on another network.

    If these steps do not resolve the problem, try this document published by Microsoft for network management issues: wired and wireless network problems. You can change the operating system with the drop-down list in the upper right of the document.

    Let me know if this helps or if you have any other questions.

  • S3-391 Acer wireless network adapter does not work after driver update

    Hi, I have an Acer Aspire S3-391 running Windows 7 64 bit and I have recently updated my card (Atheros AR5BMD222) wireless network to the latest version of such 10.0.0.274 as recommended by the Acer site.  After updating the driver, I can no longer connect to my wifi at home.  When I try to connect, I get the message that no wireless connection is available (even if all my other devices can see the wifi network) and when I diagnose the problem, it is said that there might be a problem with the wireless network card and that windows could not automatically bind the ip stack Protocol.  I tried to uninstall the new driver and reinstall one old and running a system restore before installing the new driver, both with no luck.  When I try to manually configure a wireless connection, I get message "an unexpected error has occurred."  I have an automatic DNS and IP address, and when I look at my ipconfig, IP, DNS, DHCP, etc all have addresses.  Any help would be greatly appreciated, thank you.

    And while playing, I managed to fall on a solution.  When I looked at the properties of my wireless network card, I have disabled NetBIOS over TCP/IP and now everything works fine.

Maybe you are looking for