Cartridge alignment problem Officejet 6110xi

Installed the new cartridge. Printer wants to align. Get the message 'paper too narrow. " Using same paper I used forever. Help, please.

Hi DenBon,

I see that you have a problem with an error "the paper is too narrow" on the printer.

Please make sure you have the printer power cable connected directly to a wall outlet and not a bar/power strip. Here is a document that uses a LaserJet printer for example, but it is intended for HP products in general. Please click the link which explains the problems when connected to an uninterruptible power supply/Strip/surge protector power.

I have also found a document that deals with one "Paper Mismatch", or "Paper Size Mismatch" Error Message displays when printing.

If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

Thanks for your time.

Tags: HP Printers

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