CC of Photoshop and Lightroom CC apps not opening not
I signed up for the creative cloud last night and installed Photoshop and Lightroom on my new laptop.
This morning there is an error message and now when I click on the Apps tab it shows the circle of rotation, and nothing happens.
If I got through google chrome for my adobe page and click on the button to download a protocol request box Monte external.
Y at - it an easy solution for this that I'm not at all technique and need to follow the simple instructions.
Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress
Tags: Adobe
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Creative Cloud Desktop app said Photoshop and Lightroom are installed, but they are not.
Hi colinwalks,
Please see the Ko: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.
Kind regards
Romit SInha
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I have a subscription of CC photo by using photoshop and lightroom. I own Acrobat Pro XI. My desktop creative cloud app keeps saying to update Acrobat DC? I am not a subscriber to the DC?
Hi ChiefLar ,
I would like to inform you that you're not subscribe to the Acrobat DC as is the latest version of the Acrobat program & as you XI Acrobat Pro & Cloud membership for photoshop & lightroom, you keep getting the message to upgrade to Acrobat Pro DC (latest version). If you have Acrobat Pro XI subscription, then you can also install the latest version that is Acrobat Pro DC.
If you XI Acrobat pro as serialized product then you must buy Acrobat Pro DC as improved version.
Kind regards
Christian
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I bought a CC of Photoshop, Lightroom + bridge CC yesterday, paid for 1 year. In my creative cloud Manager, it seems that I have downloaded the trial versions of CC of Photoshop and Lightroom CC and also purchased versions. I don't know what I have to do. Is the version that I use the purchased version? I'm afraid that I always use the 30 day trial version. It will change to that purchased once the payment by credit card has been approved? Or do I have to download some versions of Photoshop and Lightroom again? It is quite confusing. Thank you for your help.
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Is it possible to have cc photoshop and after effect cc? instead of cc of photoshop and lightroom cc? because im not not using lightroom and I would like to replace it with after effect
Hello
You have a plan of photography which includes Photoshop and Lightroom. Replacement of lightroom with AE CC is not possible with the current subscription. You can go for creative cloud all apps which includes any software or subscription only app for Photoshop and AE.
You can check https://creative.adobe.com/plans
or contact the Adobe customer support contact customer service
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they say that I have not paid the adobe, but I paid the photoshop and lightroom
I've never used adobe
say where to call
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
Hello! I already have an adobe photoshop and lightroom account that I used on my pc. My grandmother just renewed the account for Christmas and I'm trying to set up on my new macbook. He wants me to, well, buy it and it is not recognize that I have an account in my profile. Help?
Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html
then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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I took my mac repair, they ended up replacing my computer, I got the package of cloud of Photoshop and Lightroom but logging into my account I do not see where to download it again? I still pay every month I just need the programs...
Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.
https://ccmdls.Adobe.com/AdobeProducts/KCCC/1/OSX10/CreativeCloudInstaller.dmg
Once you have installed Adobe Creative Cloud app, you can reinstall all applications CC:
Reference:
https://helpx.Adobe.com/creative-cloud/help/download-install-app.html
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My creative application cloud told me to update my Bridge of Photoshop and Lightroom. All updates failed. All attempts have failed. I got error 49, but again does not help. What now?
(Other relevant data)
I had some problems with Photoshop since the last update. Whenever I close, I get a pop up that tells me that the program has failed and is looking for a solution. Sometimes, it closes with the same pop up, when I completed a heavy task memory. I use Nik and it's at the end of certain operations of Nik she does this sometimes (rarely). I need to re - register every month because otherwise, he thinks I work with a trial version.
Hello
Open the Temp folder.
Clear the contents of the Temp folder.
Disable your Antivirus and firewall computer for awhile.
Launch Desktop CC and try to download Apps.
You can also consult the document below.
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I bought a creative subscription cloud but when I opened it creative cloud propose to buy photoshop and lightroom as if I was not so abonne.pouvez'l you help me please
First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.
https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Guinot
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Adobe CC will not update my Photoshop and Lightroom for the new 2015 CC, it fails at 43% every time and gives an error code 50.
Hi Gregory,
Please refer to the threads below to resolve the error code 50:
Which is updated CC 50 error Code?
Setup error - code error 50 creative cloud.
You can also try to download the app from the link below:
Direct download links of Adobe CC 2015: 2015 creative cloud release | ProDesignTools
* Be sure to read the important Instructions before downloading *.
Kind regards
Sheena
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I downloaded photoshop and lightroom on my pc but lightroom does not open, can someone help me?
reset your preferences, to recover the catalog and images after resetting preferences in Adobe Photoshop Lightroom
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Hi, I would like my contract with photoshop and lightroom, it has been a year and I do not want to renew, how do I proceed?
Basically, the contact support as soon as POSSIBLE.
Cancel your membership Adobe Creative Cloud
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser.
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I bought and use 6.1 Lightroom and Photoshop elements 14 on disks. If I go the road CC, the $19.99 per month Photoshop includes Lightroom? It says "AN app." Photoshop and Lightroom are grouped in the $9.99 plan. But there is no mention of Lightroom as a separate application in the list of options for $ 19.99. A little puzzled. Is the extra $10.00 just for the 18 additional GB cloud storage?
The Plan of Photoshop 19.99 includes Lightroom. I believe the plan of 9.99 has a less busy version of Photoshop functionality or some limitation similar to what get it.
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I use windows 10 on pc. Creative cloud must update. He arrived at 2% and stops, saying: "error code: 81 please close the other setup programs" when you look at the Task Manager, no setup program is running. What should I do? Photoshop and Lightroom do not work for me right now.
Close applications or contradictory processes
Solve the problems of downloading and installation of Adobe Creative Cloud
Mylenium
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