CC of Photoshop crashes at the opening, but all other CC applications seem to work very well.
I just installed CC last night, so I have a lot of time working with the CC apps still... Bridge is works well since the beginning for a LOT of sorting and tagging the images for a day and a half, and I opened CameraRAW, a handful of times without problem, then tonight I tried to open Photoshop CC for the first time and got a bunch of strange on expired trials and problems of activation messages and other errors and then it crashed... At first, I think that my internet security software might hinder attempts to Photoshop to confirm licensing online, but I seem to have gotten smooth... so I no longer get the weird licensing error, but just after that Photoshop load very quickly get the error "Photoshop has stop working" and it crashes. After experiencing this problem I went and I tried all my other apps CC and first, Illustrator, InDesign, bridge all seem well... just Photoshop gives me questions.
I've tried "disconnect" and the signature in CC apps as suggested in the forums.
I use CC on Windows 7 pro. I have Master Collection CS3 and CS5 installed on this computer... but I uninstalled these completely before installing new applications. I had some errors in the installation of CS3 so I used the Adobe cleaning tool to ensure that the CS5 and CS3 was completely uninstalled before you start fresh with CC. I do not expect this previous software is at the origin of the problems, but I thought I'd give a full description of my situation.
Here are the full details provided in the error message when Photoshop CC crashes.
Help, please!
The f
Signature of the problem:
Problem event name: APPCRASH
Application name: Photoshop.exe
Application version: 14.0.0.0
Application timestamp: 5176451b
Fault Module name: atiocl64.dll
Fault Module Version: 2.3.451.0
Timestamp of Module error: 4cfd9adc
Exception code: c0000005
Exception offset: 0000000000074fd0
OS version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Information additional 1:5118
More information 2: 5118284d710e59d7df066d776d38eee4
3 more information: a97b
Additional information 4: a97b4a62f69517c858ce776a2c65adc9
I got it working with the help of Live Chat technical support. There was some sort of error that happens with my graphics driver... something that was not a problem with my previous version of Photoshop is now a problem with the new version. I've updated the graphics card driver and software through the manufacturer's website and that helped me to pass through.
After updating the driver... at first it was as if I'd a while back... I'm a mistake period expired trial again on open Photoshop first, but then I tried again a disconnection and connection back to the CC, as noted previously ( http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html )... and this time, which contributed to correct the error of the trial and that time was not followed to crash (thanks to the update of the graphics driver).
I have an ATI Radeon HD 5670 graphics card. The previous version of the driver that I was running was not working with Photoshop CC. I've now updated the driver to version 12.104.0.0 and everything works now.
Thanks to the Live Chat technician who quickly identified my graphics as the question!
Tags: Photoshop
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