CD and DVD is not recognized

my pc hp in my computer does not display my CD-ROM/dvd-rom and with my CD and DVD are not recognize... .will help

I don't know how it happens but my computer shows no dvd/cd rom section and with which the CD and the DVD does not play on my computer hp laptop

Hello michelleruth27,

If the CD/DVD drive is missing from your computer, I suggest you run by following the below Fix - it. This will automatically diagnose and repair problems with your CD or DVD drive when trying to read or burn media:

http://support.Microsoft.com/GP/cd_dvd_drive_problems

If this does not resolve the problem, you can try to do these steps manually.

1. click on start this image and then click on all programs.

2. click on accessories and then click Run.

3 type regedit, and then click OK, if you are prompted for an administrator password or a confirmation, type the password or click on allow.

In the navigation pane, find and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

4. in the right pane, click UpperFilters.

Note: You may also see an UpperFilters.bak registry entry. You don't have to delete this entry. Click UpperFilters. If you do not see the UpperFilters registry entry, you may still have to delete the LowerFilters registry entry. To do this, go to step 8.

5. on the Edit menu, click on delete.

6. When you are prompted to confirm the deletion, click Yes.

7. in the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you. Go to the section "Next steps" to learn how you can find more solutions or more help on the Microsoft Web site.

8. in the Edit menu, click on delete.

9. When you are prompted to confirm the deletion, click Yes.

10. exit the registry editor.

11. restart the computer.

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/ ) how to back up and restore the registry in Windows.

Thank you
Irfan H, Engineer Support Microsoft Answers. Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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