CD/DVD/BluRay drive will appear under unknown device

The driver seems if be installed properly, yet it shows in the 'Unknown' category in Device Manager.  I can burn discs and play discs if I run the program as administrator, but it says that "access is denied." if I try to use the drive without specifying a run as administrator.  Screenshots can be provided if it would be of any help.

Hi WarrenTC3,

1 when was the last time it was working fine?

If Device Manager cannot identify the device, it will label it an unknown device.

When a device is not functioning, Device Manager also typically displays an error message with an error code that comes with it.

First, check what is the code for error on an unknown device in Device Manager.

(a) open the Device Manager , look for the unknown device.

(b) make a right click on the device and click on Properties, search now on the tab general to find the error code.

See the link below and run the patch available and check if this solves the problem.

Your CD or DVD drive cannot read or write media

http://support.Microsoft.com/GP/cd_dvd_drive_problems

If the previous step fails, and then run the fix tool below and check out them.

If the below fix tool does not resolve the issue then you must try the steps manual, mentioned in the following Microsoft article.

Your CD or DVD drive is missing or is not recognized by Windows or other programs

http://support.Microsoft.com/kb/982116

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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