CD/DVD in new XPS 630 players does not properly

I'm swapping this XPS Forum I might have better luck here. :)

Yesterday I received my new 630 and after installing all the updates of windows that I then tried to install software.  I have two drives and neither player would be autorun of the CD.  I said to the autorun in Windows Media Player when a CD is inserted and that works, but neither player will be autorun any software CD.  Then, I clicked on the drive (s) in my computer, where it shows that the discs are recognized and tempted to manually start the installation programs.  When I run the files setup.exe for programs either nothing happens or the Welcome screen appears but nothing happens when I click on the buttons of the installation.  I was able to get a couple of programs to install, like Civ IV and Sim City 4, but will not install games more former and other programs such as Adobe Acrobat Pro and Photoshop Elements, which ran on several other PCs, used to install.  The main reason I ordered this system was so I could have a new rig with XP and not Vista compatibility issues.

I have downloaded and run a Windows utility that is supposed to solve the problems of the autorun.  The program has determined that there is a problem with both drives, but that the problem could not be fixed.

Edited to add: I'm more concerned not be able to install the programs that I am on the problem of the autorun.

Any help would be appreciated.

Data sheet:

XPS 630, Intel Core2 processorE8500 (3.16 GHz, 1333 MHz FSB) w / Dual Core technology and 6 MB of cache

4 GB Corsair Dominator DDR2 SDRAM 800 MHz - 4 DIMMs

512 MB NVIDIA GeForce 8800 GT

500 GB NCQ SATA hard drive (7200 RPM) w / DataBurst Cache 16 MB

Microsoft Windows XP Pro

48 x Combo and DVD +/-RW 16 X


Tags: Dell Drives

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