Cisco VCS and MCU - Conference does not

Dear community members

I have problems in the VCS configuration to work with the MCU to join to several endpoints in a conference. The components that I use:

-Cisco VCS control v8.7.

-Cisco 5300 MCU 5310 v 4.5 (1.72)

-3 x SX20 end points

I recorded every endpoint and MCU on VCS, but I'm not able to do a conference call 3-way, the only option is 1 video and 1 audio (I disabled the Multisite option). It seems that VCS does not yet call the MCU in the game.

Kindly help us with it.

Can you tell us how you set up the Conference and how you have configured MCU and endpoints?

From the sounds of it, you call each end point of one of the SX20s, but you must call simply directly in the Conference on the MCU.  If you want to have a conference point to point between two end points and then degenerate into a multipoint conference on the MCU, you must configure Multiway.

With the help of Multiway with Cisco TelePresence systems

Tags: Cisco Support

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