Cloud creation has stagnated at 0% during the installation of update

At the opening of my desktop with the creative cloud window open message to install the update. The progress bar shows 0%.

I've been on a free 30 day trial. I have a license bundle photography which I bought without problem. However, CC is still stuck at zero percent update installation.

I use an operating system of Windows Pro7 with 8 MB of ram and two terabytes of space disk, i.e. four hard drives internal 500 mg.

CC worked without problem before I found that the zero percent update installation window open.

Any suggestions?

Windy

Hi windy,

Please check the help below document:

https://helpx.Adobe.com/creative-cloud/KB/Error_Code_2_failed_update.html

Kind regards

Sheena

Tags: Adobe

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