Combo sculpt comfort keyboard/mouse Microsoft - mouse problem driver windows 7

Just bought a new combo desktop Microsoft Sculpt comfort (keyboard and mouse). I have a problem with the mouse in Windows 7.

This mouse has the button scan blue on the left where you can drag upward or down and click. I have this attached to a Dell E6520 laptop.

In windows 8 the slide it towards the bottom of the function pulls the top of the list of open windows. In Windows 7, it's the browser's "back" button. I installed the latest microsoft mouse and keyboard software 2.3.

When I first installed the drive, everything works as expected. Suddenly the button works like the browser's "back" button. A few hours later, or after a reboot slide down begins to open the windows instead. The only way to fix is to uninstall the driver and re install. I tried the USB in USB ports and all are working the same.

How can I solve this problem? I called Microsoft support and they said to return the system and replace it. It is not a hardware problem and return it will do no good.

Any help would be useful.

Thank you

Hello

Thanks for posting your query in Microsoft Community.

For you help I would be grateful if you could answer the following questions:

1. you did it all change hardware or software to your computer before this problem?

2. have you contacted Microsoft Hardware Support?

Try the procedure described in the following Microsoft Help article.

http://www.Microsoft.com/hardware/en-us/support/troubleshooting

Note: Select the device with which you are having problem with.

If the problem persists, contact Microsoft Support Hardware for help. This issue may have caused corruption of any driver files, and then will be able to help with this question.

Hardware support of Microsoft:

http://www.Microsoft.com/hardware/en-us/support/contact-us

Hope the helps of information.

Tags: Windows

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