Communication problems scanner Canon MP610 with laptop

I have a Canon MP610 all in one printer, connected to a Dell laptop connected via a netgear wireless router and a Dell PC.

The MP610 runs perfectly with the PC, and I am able to print from the laptop, but when I try to scan from the laptop using the program 'Publisher '.

I get a notice stating "cannot communicate with scanner.

Hello

(1) what happens when you connect the scanner to a different USB port?

(2) is the device-specific question?

(3) what version of Windows operating system do you use?

You can try the following methods and check the status of the issue.

Method 1:

Try the procedure described below suggested article Canon.

Error message: "cannot communicate with scanner."

http://support-SG.Canon-Asia.com/contents/SG/en/8100065300.html

Method 2:

Configure the computer to clean start State to check software conflicts.

http://support.Microsoft.com/kb/929135

Note: When the diagnosis is complete, don't forget to reset your computer to normal startup. Follow step 7 of the above article.

You can also post you question under support of Canon for help.

http://www.USA.Canon.com/Cusa/support/consumer

Tags: Windows

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