Office Pro 6830 «problem Scanner»

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• HP office pro 6830: install scanner x 64

  Printer works fine. Software installed with the HP cd.

  But the computer cannot find scanner. Wi - Fi works very well. Connection established between the computer and the HP printer, but not for the scanner. How can I scan? Can anyone help with this please? Thank you!!

  Hi @lous1

  Given that you can print and the wireless seems to work well, I think that the best approach is to run the printing and scanning doctor first.

  Printing HP and doctor Scan is a free utility (tool) that allows to quickly solve common printing, scanning and connectivity problems, including but not limited to:

• OfficeJet Pro 6830: Problem with multiple Pages into one file

  I just bought an OfficeJet Pro 6830 problem and have the scanning of several pages in a PDF document.

  I checked and the box advanced settings/file/create a separate file for each page is disabled, but it will not always combine pages.  Registration prompt window upward after finishing first scan.

  Previously I use Desktop 4580 without any problems and the file to automatically create the folder of the current month in Myscan and analysis enable the scan file be save.  It seems that this function was also missing.

  Please advise.  Thank you.

  Hello

  Scan you from the glass flat or the top of the charger page?

  If you use the charger to top of the page, the pages must be taken and analyzed before the scan to finish.

  If you use glass, ensure that the box show the display after scanning is enabled and press scan, click on the button "+" under the preview of scanning to scan the next prior pages by clicking Save.

• OfficeJet Pro 6830: Problem with printhead

  My operating system is Mac OS X 10.5 Yosemite but who did not have the menu drop down.  In any case, I too more ink for my Officejet Pro 6830.  I ran through the troubleshooting suggestions, nothing worked.  I've unplugged and took ink and back in.  My printer was purchased on 06/05/15.  I do not see the feature that allow the print head be replaced, who would say that my printer it just says: Oxc19a0020 and problem with printhead.  It appears so, there is nothing that can be done other than to buy a new printer?

  Solved!  HP sent me a replacement.

• Officeject 6830 Pro: Color Officejet Pro 6830 problems

  I have problems with the Officejet Pro 6830, I can't get the color red and purple to print on all my documents, instead of Red that I get pink and violet, I get blue.

  Hi @Chantilly005.

  Welcome to the Forums of HP's Support. I understand that you have a problem with print quality. I would like to help.

  Try to go through the following troubleshooting document. HP Officejet Printers - the problems of poor print quality

  I would like to know if these measures worked for you. If they did, it's great! Give us some reinforcements by pressing buttons of solution and laurels, that we will help and others see that we have the answers!

• HP Officejet Pro 6830: Problem with head of printing and error 0xc19a0020

  Tried on MS 8.1 64-bit and Mac OS.

  Having a problem with the printer.

  Constantly saying problem with printhead 0xc19a0020.

  Tried the troubleshooting suggestions, no results.

  I tried unplugging ink and placed back, even.

  Any suggestions? Should I replace the print head? Possible with warranty?

  Hi @Sergey_Burnos

  You will need to contact HP Support to obtain a replacement. Are you based in the United States? If so, please call 1-800-HP-invent (1-800-474-6836).

  Can you please let us know how you get on?

  Thanks, Ciara

  http://support.HP.com/us-en/document/c04839288

• HP Officejet Pro 6830: problem with printhead

  Error message: there is a problem with the printhead

  I turned printer off and unplugged, rebooted and then same message.

  This link explains with this error msg & steps to follow.

  Most likely, you will need to contact HP support.

  Open this link: www.hp.com/contacthp/
  Then enter your product number or select Auto detection
  Scroll up to "still need help? Fill out the form to select your contact options.
  Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appears.

• Printer Officejet Pro 6830: problem with printhead

  Where can I find a solution (repair or replacement) the problem with the printhead?  Call to Staples made me a call to HP and an automatic reply back to www.support, that got me nowhere.

  This is my first answer on this issue known.  Followed by replys supported.

  Read it here, as your warranty would cover the Exchange.

  More information on the trade.

• Office Pro 6830 analysis without connection to a PC

  This device is used as a stand alone fax and photocopier.  The scan function can work without a PC?  It performs the scan page (s) to its USB port with an inserted flash drive?

  Yes, you can scan to a disk on key, however, note that only JPG and TIF formats are supported for such.

  Shlomi

• HP Officejet Pro 6830: Unable to communicate with the Scanner

  Printing is fine and just impossible to scan.

  I tried to solve the problem of scanner/copy of the measures:

  1. run a 'HP Print and Scan Doctor' to check

  2. click on 'Scan of difficulty' to identify the error

  3A through the steps with all green ticks, with the exception of the driver with a «!»

  4. with the result, I went and download the latest driver to update the scanner and also did a update system for you ensure that the printer is so far

  5. after the update I still get this message from the scanner "Unable to communicate with the Scanner" and when I press the button of scan/copy the printer only a "ding" sound occurs but nothing is scanning / copy

  Note: I brought the printer 2 months ago and this is the first time that's happened

  Hi @Flash1688,

  Welcome to the HP Forums!

  I see that you are unable to communicate with the Scanner with your HP Officejet Pro 6830 on Windows 8.1. I'm happy to help you!

  If you just try to make a copy with the printer, it works? You see on the screen of the printer error messages? Copy of Documents. Also, if you lift the lid of the scanner during the copy process, you see a light come ON and the scanner bar moving?

  In the meantime, please, try the procedure described in this guide, a message 'no computer found' for HP Officejet 6810 and HP Officejet Pro 6830 e-all-in-one printerand let me know what happens!

  I hope hear from you soon!

  "Please click the Thumbs up icon below to thank me for having responded."

• HP Officejet Pro 6830, model 6: print head problems

  Have an Officejet Pro 6830, model 6835.  Error message received saying this printer had print head problem.  Also the error code oxc19a0020.  Troubleshoot-carried out every day to solve the problem without success.  Reset, change cartridges, activated and deactivated (including source) and nothing has worked.  Bought on 23/04/15.  Only three months old.  Help!

  Hi, I would advise to call HP support immediately about this, as it is likely that you will need a replacement printer.

  Can you please let me know how you go?

  Thank you

  Ciara

  

• E - aio HP Office Jet Pro 6830: HP office jet pro 6830 e - aio printer offline

  After reset the printer finally save it finally worked last night and now I am trying to print a document to my insurance and it keeps saying printer offline.

  In my remote control panel and the list of printers, I have HP OfficeJet Pro 6830 (network) status offline

  also, in printing preferences, all shortcuts printing are locked?

  Aprild

  Hi aprildlyon,

  I'm sorry to hear that your printer displays "printer offline".

  Here is a document , you can follow to solve this problem.

  I hope that this solves the problem for you.

  Jean

• Office jet pro 6830: 6830 pro office jet print to fax

  I use print green to reduce the number of pages unnecessary. The only option I have is to Fax jet Office 6830 pro, it will send only to the fax. I tried to reinstall the printer, but it remains the same. I have a request to print green but no answer yet. When I check the properties of the printer there is no jet office fax pro 6830. Thank you

  Hi, after the 4th reinstalled it now works right. Thank you

• HP 6830 Office Jet: printer problems!

  message appears on the screen problem with printhead, Oxc19a0020! How can I fix it?

  Hi @Bun1

  You will need to give HP support a call for a replacement of the printer. If you are based in the United States, see link below

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-6830-e-all-in-one-printer-series/5390307/document/c04839288/

  At the top of the page, click on contact Support

  

  Can you please let us know how you get on?

  Thanks, Ciara

• Office Jet Pro 6830: disappointed customer!

  I just bought the Office Jet Pro 6830 to replace an old one that died. I find now that I can't install it on my Mac Pro Lapbook! The CD that came with the new printer had no program installation. He wants only to go online to install the printer.
  I only use my printer to print files from my laptop as I HAVE NO INTERNET CONNECTION IN MY HOME! I tried to go to a WiFi with my laptop to download the installation, but get a 503? Tell an error message that I am not allowed to use the page.
  I am 66 years old and disabled in order to take the printer elsewhere to install is out of the question. Furthermore, I live in the Bush with the city the more close 16 miles away!
  Now, I'm sorry, I bought what I thought, it was a great replacement for my old Office Jet Pro. I will seek for a company that provides the installation CD WITH the printer!

  Hi @Madoldlady,

  You must update the 10.6 to 10.7 to use this printer.

  The printer works on the MacBook Pro 10.7. The CD should install the drivers on the Mac 10.7.

  If not, then I suggest you get the drivers of someone else who is on the internet and save it on a drive flash and then you can install the drivers on your computer from the flash drive.

  I hope this helps. Thank you.