Compaq Presario CQ50 daily white screen

About once a day, I get a white screen (gray or white, usually) while I am using my laptop. It happens more often when I'm on a web page or watching a movie. I have to restart the computer, and then it is usually fine (ie. it won't happen again this day there). Today, what has happened twice, however. It's a bad enough problem for me because this problem tends to happen when I'm testing a presentation or video clips for a conference, and then I have to restart my laptop standing. (I don't know if this information is useful, but the display of the projector that I connect to also be empty when the screen of my laptop turns off). I bought the laptop in 2008, so it is quite old. I checked my card drivers display, and that's all to date. No idea what could be causing the problem? Thank you!

Hi littlesimi,

Yes I see.

Thanks for the information.

Very well.

Please install the following updates on your laptop which may help us to solve this problem:

Graphics driver: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-76053-1&cc=uk&dlc=en&lc=en&os=4063&product=3752686&sw_lang=

NVIDIA nForce Chipset Driver: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-76530-1&cc=uk&dlc=en&lc=en&os=4063&product=3752686&sw_lang=

BIOS update: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-76825-1&cc=uk&dlc=en&lc=en&os=4063&product=3752686&sw_lang=

Important instructions for the installation of the update of the BIOS

Once you have downloaded and saved the latest version of the BIOS on your computer, you will need to install it. It will take a few minutes to install the BIOS update. It is important to be patient - do not interrupt the process and allow the updates installed correctly.

To install the update to the BIOS, make sure that you run on AC, no battery, power supply and follow the steps below.

1 connect the power supply to the computer.
2. prior to installing the BIOS update, close all programs and temporarily disable your antivirus software. Don't forget to reactivate the antivirus software once the installation is complete.
3. Locate the BIOS file (name example: sp45070.exe) you have downloaded in a location suitable to your computer.
4. double-click the file to start the installation and follow the on-screen instructions.
5. When you are prompted for the version of the BIOS, you do not have to enter the version number, instead you can continue with the installation by clicking "Next" or the continue"" button.
5. wait for the installation to perform all his actions and then restart the computer when you are prompted.
The latest version of the BIOS is now installed on the computer.

I wait to hear from you.

 

!------------------- Please click on the star of CONGRATULATIONS on the left to say 'Thank you'. 

Check the box "Accept as Solution" if it solves your problem. Thank you-----------------------------------------------------------------!

I am an employee of HP.

Tags: Notebooks

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