Computer does not stop / restart Windows XP

I used restoring the other day, after restoring I was unable to use the closing down or restart windows XP.  The computer would start close but when it came to the closing of the background, it would freeze just up and do not continue closing down. Apparently, I lost part of the closure program during the restoration and had since then reset my restore.  Is there anyway to fix this problem, a microsoft downlod or something. I'm not very well informed about computers, but I'm also very mechanically inclined. I am homeless and do not have a lot of money for a tech. Can anyone help me out there. send me an email to * address email is removed from the privacy *.

What was the reason for the system restore? Symptoms?

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