Computer froze

Original title: it is as if Windows has been completely removed from my computer

I was browsing the internet when all of a sudden my computer froze, and then I stopped it. When I turned back, my startup screen everything had disappeared and the sign on the side disappeared. I noticed that it seemed to be downloading updates and protection software. I left all put in and download but my splash screen has not returned and has not either side panel. I got the computer may 28 and it is now June 9, is not an old computer. It's a Windows 8. He has only the small arrow in the bottom right corner, and it only allows me to use chrome. Please, help me, I am close to tears.

Hi Jeslaine,

I'll be happy to help you with the problem you have with the computer. I understand the frustration when things do not work as it should.

1. What is the anti program virus on the computer?

2. What is the brand and model of your computer?

Please follow the link below to solve the problems on the issue.

http://support.Microsoft.com/kb/2681286

Note: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

Just reply with the results. I'll be happy to help you.

Thank you.

Tags: Windows

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