Computer infected with the virus. USB drives no longer appear in Windows Explorer.

Similar Questions

• Computer infected with the virus xp2012 & prefetch opens with the text editor.

  Original title: open the Prefetch with change progr.

  Okay, I found a virus that was the virus xp2012, on my moms machine. I couldn't clean it up, but I found the record that was the main .exe file in and changed the name of it to .ex_, but in the meantime I changed accidentally open it with read-ahead program or the .pf to open with a text editor. I went to restore it, and he discovered she wanted another name of the program to open it with, it seems that it is a program by default, but how to restore the prefetch 'open with' so that the system will work properly early reading programs. Thank you

  Hello Wday,

  In addition to joel comment S, please see the link below in the Microsoft Answers forum.  The thread below has good information on this virus and the steps to remove.  Please follow the steps of SpiritX MS MVP and let us know the status.

  Windows XP 2012 Virus

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-Security/Windows-XP-2012-virus/60db8b80-B9B2-4508-AEFF-d0b458d0bacc?msgId=ef2762a8-d8a5-41d7-9a1e-97a3d1c42c8d

  Thank you

• I have the cd windows xp original home of operation of my computer hp laptop compaq but I have lost the key, and I've already eliminated my computer infected with the virus. How can I get the key to my cd__

  can someone help me get a key for my windows xp home cd. This is the cd on my laptop computer. Help, please!

  The key must rely on a sticker on the bottom of the laptop.

• Computer is hacked and infected with the virus

  Original title: * address email is removed from the privacy *.

  Ago on my pc which I did not authorize .and they put users reprogram the files on my pc, including spyware. maleware.Trojan virusesother questions like they controll the pc .notme I treid norton distance help and everything I can to be the true owner of the hackeoseproff tesional until now I couldn't .are those proffesional pirates .i m just orerydinary don't Guy not abig turned why give me all the stingy computery use m pcthanxy

  Hello

  Thanks for posting your question in the Microsoft Community forums.

  I see from the description of the problem, your computer has been hacked and that the computer is infected with the virus.

  I imagine the inconvenience that you are experiencing. We are here to help and guide you in the right direction.

  To fix this, I may need more information:
  1. when exactly this problem?
  2 is that all browsing the Internet?
  3. do you receive any error messages?
  4. what exactly you mean by "notme I treid Norton remote help and everything I can to be the true owner of the hackeoseproff tesional?

  I suggest you scan the computer antivirus using the Microsoft Safety Scanner.

  
  Microsoft safety scanner will help us to get rid of software viruses, spyware and other malicious software.

  
  The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  
  Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

  Warning: If you run the antivirus program that is infected by the virus scan will get deleted. Therefore, reinstall the program. Also, if files and folders are affected by the virus, while they might even get deleted.

  Check out the link for more information.

  Scams by e-mail or web: how to protect yourself
  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx#victim

  Let us know the status of the issue after you perform the troubleshooting steps. If you need additional help or information on Windows, I'll be happy to help you. We, at tender Microsoft to excellence.

• None of my apps work after that my laptop has been infected with the virus Vista Internet Security 2010,

  Hi all
  I need help to get my computer back to normal.

  My laptop has been infected with the virus Vista Internet Security 2010, but I removed it, NOW none of my apps (Yahoo Messenger, trash, other folders, SYSTEM, all file icons restore,) work, I managed to get rid of the virus visa, but still none of the programs work. When I try to open any program, it displays an error message "this file has no program associated with it for performing this action. Create an association in the set associations Control Panel. " I did all the steps, but still nothing works now all my files are open with the same file. I try to download a program to fix this problem, but I'm not able to run cause keep giving me the same error and cannot download anything. Is it possible to recover my computer as usual. Any help much appreciated.
  Help, please.
  Oh also all the icons on my destop are replaced by the same feacture of icon, but the name of the icons are staying same.if it shows adobe icon and all icons are adobe, when I open it with ie, then everything will change IE also. even if the opening programme has also changed to the same icon as dekstop one. now all my things are open with yahoo messenger:(c'est fou:()

  Try restarting your PC and press the F8 key repeatedly and then start in safe mode with networking and download and comprehensive performance analysis with:

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  If this does not work, try to run Windows Defender version offline beta:

  http://Windows.Microsoft.com/en-us/Windows/what-is-Windows-Defender-offline

  You can take a look at:

  http://cyberdefend.WordPress.com/2012/01/07/boot-Windows-for-scan/

  If the problem has not resolved, then contact Support for Microsoft Security:

  https://consumersecuritysupport.Microsoft.com/default.aspx?ProductKey=pcsafetymalware&task=Diagnostics&mkt=en-us&St=1&wfxredirect=1

• The browser safari in my macbook pro keeps popping up ads in new tabs saying my mac is infected with the virus and requires immediate cleaning. Is there really a virus problem? The ads are recurring.

  Browser Safari keeps popping up ads in a new tab by saying that my mac is infected with the virus, the advertising comes back repeatedly.

  N ° any message in a web browser saying that a Mac OS X system has a virus or other software malware is a scam; some sites Web legitimately analyzes the files uploaded to them, but is unable to scan the entire system.

  Even on Windows, unless you manually ran a scan of malware in your web browser, the same applies.

  (144338)

• At my place of work, there are a data server with LAN and internet networking. I want to disable the internet connection before it is infected with the virus.

  At my place of work, there are a data server with LAN and internet networking. I want to disable the internet connection before it is infected with the virus.

  original title: server and virus problem

  Hi SurajMendon,

  Your Windows XP question is more complex than what is generally answered in the Microsoft Answers forums. It is better suited for the platform of networking on TechNet. Please post your question in the TechNet Windows XP Networking forum.

  Networking platform

  http://social.technet.Microsoft.com/forums/en-us/winserverPN/threads

• (Redirected) Dimension desktop computer infected with the Cryptowall virus

  My mothers computer has been infected with the Cryptowall virus.  She only uses it for the email there is really no important to worry about file.  However, I don't want to do a cleanup on it with maybe a reformatting of the hard drive and then upgrade its antivirus software.    The computer has been preloaded with Windows 8, but there is no backup disk to reinstall the operating system.  Where should I start?  I contact Dell with all the elements of computer here and get sort of a recovery disk?

  Thank you!

  Best of this post in the Virus & Spyware Discussions Forum here:

  http://en.community.Dell.com/support-forums/virus-spyware/f/3522

  Bev.

• Computer infected with Advanced Virus Remover (pavrm.exe).

  Computer of my granddaughter is infected with Advanced Virus Remover (pavrm.exe) and he turned everything. Disable you the antivirus (Cyberdefender), so I tried Ctrl + Alt + Delete, and the Bishop of tasks has been disabled as well. I then tried to go to the control panel to remove the program, and as soon as I clicked on it, the screen went to a blank desktop. I started in safe mode, but still an empty office. Then booted to a command line and managed to find the APR files in several places. Managed to remove a few files from the command line, but when I try to delete others I get "path not found." Many years since I used BACK, so I don't know if I'm in the commands incorrectly or if it's the virus. What should I try? Thanks for your help.

  You must use a second computer - like the one where you post now - go to the site of BleepingComputer, print out the instructions, download tools, etc. Because you can get into Safe Mode command prompt, you can copy the infected hard disk removal tools and use the CD command to navigate to the executable removal tool. This may or may not work for you.  Instead, it is best to start the computer with a rescue CD antivirus such as those offered by F-Secure, Avira, etc.. Or work with a Bart PE with plugins antivirus/antispyware. These "recovery CD" could get the machine in pretty good shape for you to enter Windows and to carry out analyses, etc..

  The easy solution and the best for a severely infected Windows machine must start with Linux Livecd like Knoppix, backup data on an external hard drive and doing a clean installation of Windows. If the girl is a young person, his Windows installation is probably not extremely complex and the clean install etc will be much less time than to use the methods described in paragraph 1. Of course, if you want to spend the time trying to clean instead, it is your choice.

  Standard WARNING: the advanced practice of the malware removal requires a certain level of computer skills. You know better. If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). Please be aware that not all shops are skilled at removing malware, and even if they are, your computer may be so infested that Windows will have to be properly installed. If possible, have all your data backed up before taking the machine into a shop. MS - MVP - Elephant Boy computers - don't panic!

• Computer infected with the Blaster worm

  original title: Blaster worm

  My PC (Vista OS) is infected with the Blaster worm and it won't work no matter what removal tools when I download them.  When I try and run an alert appears and tells me that the tool is infected with the Blaster worm and cannot run it and then told me to buy security tools.  Any help would be appreciated.

  Hello

  Its looks like you have one of these fake antivirus programs - carry a name or you point to
  Some Web sites? If so we can probably provide directed support deletion.

  Where is security tool or other malicious software similar.

  No one program cannot be used to detect and remove any malware. Added that often easy to
  detect malware is often accompanied by a much more difficult to detect and remove the payload. If its
  better to be too full now than to pay the price much later. Check with these extreme
  Overkill point and then run the cleaning only when you are sure that the system is clean.

  Security tool (and SecurityTool) is a fake antivirus, a scam to force you to pay for it while it
  There is no advantage at all.

  Remove SecurityTool and Security Tool (uninstall Guide)<-- read="">
  http://www.bleepingcomputer.com/virus-removal/remove-security-tool

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Malwarebytes - free
  http://www.Malwarebytes.org/

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can download
  It's here.

  Download - SAVE - go where go out you there - top - right click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  -----------------------------

  also install Prevx to be sure that it is all gone.

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs.
  It is a single scanner, VERY EFFICIENT, if it finds something to come back here or use Google to see
  How to remove.
  http://www.prevx.com/

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses,
  Trojan horses, rootkits, etc.). that has infected your computer despite all the security measures you
  took (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro
  --------------------------------------------

  Here are some free scanners online help if needed:

  http://www.eset.com/onlinescan/

  New Vista and Windows 7 version
  http://OneCare.live.com/site/en-us/Center/whatsnew.htm

  Original version
  http://OneCare.live.com/site/en-us/default.htm

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------

  Also do to the General corruption of cleaning.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
  RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe)
  program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• I think that my safari is infected with the virus, he on redirect keeps me from another Web site each time that I click my mouse or press a key on my keyboard... Help!

  I think that my safari (Yosemite) is infected by the virus, he on redirect keeps me from another Web site each time that I click of my mouse or press a key on my keyboard... Help!

  I can't seem to download the print screen, here, anyway, it starts the LINK share appears every time it redirect:

  -"ps4ux.com/click? h = Ax722bagzrmWM3RP_5wPSvP63fG7dqaJCNo55LiVexxUaivPBxSeS7A3C2V4-bO...» »-

  middle part is hidden by «...» »

  the last part is:

  -"ttp: 3% a % 2F % www.apple.com%2F 2F & rt = 46 & date_sid = 50fc88582b4e8512b3e35e56351a22a3" in a new tab.

  Run etrecheck to go to etrecheck.com and see what is running under the hood.

• Combo DVD/CD drive does not appear in Windows Explorer or the Device Manager

  The combo DVD/CD on my laptop drive isn't in Device Manager or Windows Explorer.  The door is not ejected.  You must use a paperclip, poking into the hole to open it.  I also re - it sitting, but it changed nothing.  We had this laptop for 1.5 years and the disk worked great until yesterday when trying to install Starcraft II.  Installation failed and it has messed up also the DVD/CD drive.

  We read some other difficulty advice and tried the upper and lower filters in the registry, but there was no entires of upper and lower filters in the key.

  The specifications of the laptop are:

  HP Pavilion dv7

  Processor Dual-Core Mobile RM-72 2.10 GHz AMD Turion X 2

  4 GB OF RAM

  64-bit Windows Vista

  Hello

  Check with HP Support, their online documentation and drivers, and their known forums
  questions.

  Support HP & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• My DVD drive does not appear in Windows Explorer

  This morning my computer ran a scan virus and other things, and when this was done, my computer will not respond to any type of CD.  No DVD, CD or even disks with files stored on them.
  When I open windows Explorer, the drive from DVD (e) is not even more appear.  I was wondering how to fix this.

  Hello

  Please make all below even if you have done some before as it is often the set of operations which solves
  the question.

  Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
  Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
  This will refresh the default driver stack. Even if the reader does not appear to continue below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a loose cable or
  slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  Hope these helps.
  Rob - bicycle - Mark Twain said it is good.

• My computer starts slowly, infected with the virus. Microsoft Security does not work

  Original title: keep the slow start
  How do I remove trozens in the computor & to I have no few of them didn't have on this computor Microsoft Security Essentrials keep turning off as his red everrytime I restart the computor

  Hello

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be harder to detect as
  the cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  SuperAntiSpyware Portable Scanner - free
  http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
  RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker
  (SFC.exe) program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ======================================

  If necessary AFTER you are sure that the machine is clean of any malware. (DO NOT USE IF)
  MALWARE IS STILL PRESENT).

  You can try a repair install or an upgrade in Place.

  You can use another DVD that aren't copy protected but you you need to own
  Product key. It must be the same version 32 or 64 BIT Vista OEM. Also the system
  machine to usually sell the cheap disk since you already own Windows. Don't forget to make a
  good backup or 3 (security in redundancy).

  On-site upgrade
  http://vistasupport.MVPs.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-happened-to-the-recovery-console

  How to perform a repair for Vista Installation
  http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

  =======================================

  For extreme cases:

  Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
  This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
  uses aggressive methods to detect these threats, there is a risk that it can select some
  legitimate programs for removal. You should use this tool very carefully and only after
  you have exhausted other options.
  http://us.Norton.com/support/DIY/index.jsp

  ================================

  If you are in North America, you can call 866-727-2338 for virus and spyware help
  infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
  international information, see your subsidiary local Support site.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Received a call from phone scam someone saying my computer is infected with the virus and malware

  original title: support for pc rj

  I recently received a call from someone called Mark of pc rj support and they said that my computer is infected with viruses and malware. Immediately, I hang up and called my computer technician who went to my place and said: my computer is absolutely perfect... This chap Mark said he also is an employee of Microsoft, which I highly doubt. He asked me to download something that my antivirus detected as virus...

  I would like to ask microsoft to focus on this

  Its fake. Ignore it. There are a lot of posts here, saying: it's a scam. And this has nothing to do with Microsoft. And MS (and everyone else) are aware of this