Computer screen freezes when idle.

Original Tilte: do not have to restart the computer after the screen freezes don't move the mouse for about 10 minutes

the screen of my computer crashes if not used after a few minutes

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Hello

Step 1: Put the computer in safe mode and see if the problem persists:

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

Step 2: clean boot

If the problem is not repeated in safe mode then it is likely that a startup item or service is causing the problem. Follow the steps on the following link to locate the application or service that the cause of the error:

http://support.Microsoft.com/kb/929135

Note: Please make sure that the computer is configured to start as usual by following step 7 of article.

How to troubleshoot performance issues in Windows Vista
http://support.Microsoft.com/kb/950685

Step 3: Also check the event viewer for errors.

http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

Diana

Microsoft Answers Support Engineer

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Tags: Windows

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