Computer stops using Zune

While trying to load music on Zune device, or make a cd with Zune, the computer turns off completely without warning.  Then when turning computer on he wants to start in safe mode I guess because he does not know why, or what it stops.  Contacted Zune already and they say that my device is working properly.  It is worth noting that I have 3 three Zune devices, 2 both of them are relatively new and the problem occurs with all of them.

Hello Mdkm19,

Thank you for posting.  It seems that you have a conflict of hardware drivers.  First check to see if you have the most recent driver Zune software installed.  I have included a link below to get the 3.0 software.  Make sure you get the right version for you Version of Vista.

http://www.Zune.NET/en-us/software/download/default.htm

After getting the update software, a test to see if it solves the problem.

Please let me know if this helps you.
Zack
Engineer Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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