Computer won't read or write CD's

My office will read and write DVD - but lately it does not recognize a CD disk.  When you insert a CD in the drive, the drive will be clicking on and light flashes for about 30 seconds, then it stops and there is no message.  Any advice?  I use this computer now for five years and never had a problem.

Hi applebaum.

I've never seen this before DLL file, which could mean that it is malware.

I suggest to run a full system scan using your favorite malware scanning software.

If the reader is not reading/writing on CD but is DVD playback, it is likely that the drive is failing.

They have a laser for the CD functions and a laser for DVD functions.

Each laser can fail and the other format still works.

Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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