Connect to the internet and try again

Hello

I cannot connect to my Photoshop elements 12 and then updated using PDAPP.exe 12.1.  The error I get told that I'm not connected to the internet or my clock is incorrect.  None of them are true.  I was chatting with Adobe for about 5 hours and spoke to them for about 3.  They still refuse to solve my problem, it's an ISP issue.  I informed that he isn't, but they believe that it is. (I talked to my ISP and I am a network technician, I followed the packages all the way to Adobe and this is where the traffic stops.)  See the output below. "Why servers adobe would prevent me to activate a 12 items legally bought?  Does anyone else have this problem or a solution?

P.S. I checked the hosts file, used different Admin accounts, moved the files, receive permissions to other files (things that I consider very insecure, but I'll for now).

Tracerts:

C:\users\administrator. Mac-mini-7 > tracert activate.adobe.com

The route to activate.wip4.adobe.com [192.150.16.69]

with a maximum of 30 hops:

1 7 ms 15 ms 7 ms 10.212.16.1

2 19 ms 18 ms 18 ms phl-edge - 01.inet.qwest .net [63.159.130.229]

3 ms 21 22 ms ms 27 nyc-brdr - 02.inet.qwest .net [205.171.217.62]

4 20 ms 17 ms 20 ms 63.146.26.102

5 18 ms ms 19 20 ms cr1-xe-9-2 - 1.jfk2.savvis .net [206.28.99.165]

6 66 ms ms 66 65 ms cr1-te-0-3-0-3.dck.savvis.net [206.28.100.254]

7 68 ms 64 ms ms 77 206.28.96.41

8 68 67 66 ms 204.70.192.70 ms ms

9 98 ms ms 65 65 ms cr1-tengig0-7-0 - 0.dallas.savvis .net [204.70.196.

213]

10 ms 65 67 ms ms 65 hr2-tengig-13-1 - 0.dallasda1.savvis [204.70.1 .net

93.26]

11 71 65 67 ms 205.216.46.130 ms ms

12 * request timed out.

13 * request timed out.

14 * request timed out.

15 * request timed out.

16 * request timed out.

17 * request timed out.

18 * request timed out.

19 * request timed out.

20 * request timed out.

21 * request timed out.

22 * request timed out.

23 * request timed out.

24 * request timed out.

25 * request timed out.

and

C:\users\administrator. Mac-mini-7 > tracert adobe.com

The route to adobe.com [192.150.16.117]

with a maximum of 30 hops:

1 7 ms 7 ms 6 ms 10.212.16.1

2 22 ms 20 ms 18 ms phl-edge - 01.inet.qwest .net [63.159.130.229]

3 22 ms 20 ms ms 19 nyc-brdr - 02.inet.qwest .net [205.171.217.62]

4 20 ms 19 ms 17 ms 63-235-40 - 42.dia.static.qwest .net [63.235.40.42]

5 18 ms 22 ms ms 23 cr2-xe-9-2 - 3.jfk2.savvis .net [206.28.99.205]

6 66 66 66 [206.28.101.21] cr2-te-0-1-0-1.dck.savvis.net ms ms ms

7 65 ms 68 ms ms 65 204.70.192.53

8 66 75 66 ms 204.70.192.42 ms ms

9 67 ms 66 68 ms 204.70.192.70 ms

10 ms 67 69 ms ms 65 cr1-tengig0-7-0 - 0.dallas.savvis .net [204.70.196.

213]

11 68 ms ms 66 66 ms hr2-tengig-13-1 - 0.dallasda1.savvis [204.70.1 .net

93.26]

12 68 ms 70 79 ms 205.216.46.130 ms

13 72 71 69 ms 192.150.16.4 ms ms

14 66 ms ms 70 67 ms www.wip4.adobe.com [192.150.16.117]

Full trace.

I solved the problem:

Adobe activation servers use a former Monogram Microsoft advised against using because FREAK vulnerability.  I applied a policy that stopped the Monogram cannot be used.  After Microsoft has released an update of the last week, I removed the policy as it was supposed to be safe, and now I can activate.

If Adobe, with the time and update your monograms.  Also, stop blaming it on my ISP, because I can't yet go to the web page of activate.adobe.com, but I'm activated.  Stop trying to pass the blame.

Tags: Photoshop

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