Connection bluetooth Microsoft Wedge

Hello

could you please help.

I had a wedge of Microsoft keyboard that works great when paired with a friends laptop with win 7. After you enter the necessary code and the pairing is completed there is a message in his taskbar saing HID updated drivers

It is missing when I do the same on my machine (latitude e7440 with win7 enterprise), although the pairing is successful and the code I entered is accepted.

In my case, the device is added but when check in the properties/material that there is no Bluetooth HID devices present.

Tried to update the drivers, deleted and added the keyboard several times... nothing works

Any ideas?

Thank you in advance

Hello

Thanks for posting your query to the Microsoft Community.

How you did update the drivers for the keyboard?

This problem persists because of driver problem or a bad Bluetooth pairing.

Method 1: Update the drivers for the keyboard and check if it helps by following the steps from the link below.

Updated a hardware driver that is not working properly

http://Windows.Microsoft.com/en-us/Windows/Update-driver-hardware-ISN

Method 2: Click on the link below.

Add a Bluetooth device or other wireless or network device: frequently asked questions

http://Windows.Microsoft.com/en-in/Windows7/add-a-Bluetooth-or-other-wireless-or-network-device-frequently-asked-questions

For reference:

Troubleshooting: keyboards

http://www.Microsoft.com/hardware/en-us/help/support/troubleshooting/keyboard/common-issues

Mouse, touchpad and keyboard with Windows problems

Troubleshoot the incidents of the response to the mouse or wireless keyboard

I hope this helps. Try the steps and let us know the results

Tags: Windows

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