copy essential Microsoft windows not genuine security statement

I bought computer desk with pre installed p6521n windows7home base in December 2010. Now, Microsoft Security Essentials statement on turn on computer that this copy of windows is not genuine. What is this problem. Please help solve this problem.

maggharv wrote:

I bought computer desk with pre installed p6521n windows7home base in December 2010. Now, Microsoft Security Essentials statement on turn on computer that this copy of windows is not genuine. What is this problem. Please help solve this problem.

Did this happen after the upgrade to Windows 7 service pack 1?

You can activate your copy by phone. Use the OEM Windows 7 key on the sticker on your PC microsoft.  Here is a link to the Microsoft product activation Solution Center.

Best regards
ERICO

Tags: HP Desktops

Similar Questions

  • Windows 7 Build 7601 this copy of windows not genuine error appeared on the office 20 minutes ago.

    Error 'Windows 7 Build 7601 this copy of windows not genuine' appeared on my computer laptop office 20 minutes ago. This software is authentic. She started to date, with laptop, gateway. I had this installed for more than a year and its use. It's the first, this message appeared.

    What can I do to get rid of the message AND make sure I'm getting good updates of Windows and other forms of support that goes hand in hand with genuine Windows software?

    Thank you in advance.

    Hello wolfields,

    Check out this link: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/windows-is-showing-as-not-genuine/cbd43297-0e4d-458c-8487-9168c4cd668d

    This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

    John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

  • Windows Activation Technologies - Windows not genuine

    I run Windows 7 Home Premium SP1 on a desktop HP refurbed for over a year.  And now, as everyone (or what it seems), I get the pop-up Windows not genuine mandatory.  He started just as I was leaving for a trip of 6 days; I fired, but if have pop-ups.

    According to the update history:

    KB3004394 has "successfully" installed on 10/12/14

    KB3024777 has "successfully" installed on 12-12-14 (I left early this morning, back last night)

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    Windows system proclaims "Windows is activated".

    Here are the results of Diagnostics...

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0
    Code of Validation caching online: 0x0
    Windows product key: *-* - 73CQT - WMF7J-3Q6C9
    Windows product key hash: RmurcM3ZxzWyfEP9WtPUJw = + KaFG
    Windows product ID: 00359-OEM-8992687-00010
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {13D2793C-906F-4F0E-AD7D-A36484CC0239} (1)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.140303 - 2144
    TTS error:
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    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 109 n/a
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {13D2793C-906F-4F0E-AD7D-A36484CC0239}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-3Q6C900359-OEM-8992687-000102S-1-5-21-2797114105-896338279-1757718200Hewlett-PackardRfrb h8 - 1360 tFRIEND7.1520120702000000.000000 + 000656D3C07018400FE04090409Eastern Standard Time(GMT-05:00)03HPQOEMSLIC-CPC109

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, channel OEM_SLP
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    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7601.0000-0422011
    Installation ID: 007376661122184883014732143133825656587584275092559350
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
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    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: 3Q6C9
    License status: licensed
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    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    Beyond: 0 x 0000000000000000
    Event timestamp: 12:11:2014 20:07
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    --> HWID data
    Current HWID of Hash: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAln02KUYy2HJSNoqfYj00NFBalmM =

    Activation 1.0 data OEM-->
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    Activation 2.0 data OEM-->
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    Windows marker version: 0 x 20001
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    HPQOEM APIC-SLIC-CPC
    FACP SLIC-CPC HPQOEM
    DBGP SLIC-CPC HPQOEM
    HPET SLIC-CPC HPQOEM
    MCFG SLIC-CPC HPQOEM
    FPDT SLIC-CPC HPQOEM
    SLIC SLIC-CPC HPQOEM
    SSDT HPQOEM SLIC-CPC
    SSDT HPQOEM SLIC-CPC
    SSDT HPQOEM SLIC-CPC
    LAURENCE HPQOEM SLIC-CPC

    Any help is greatly appreciated!

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  • Windows not genuine message on my desktop

    Original title: Windows not genuine

    I got this computer since November 2009.  It came with Windows 7 Home Office preinstalled.  I paid $89.00 for a Windows upgrade Express upgrade to Windows 7 Premium.  All of a sudden, 03/13/11, it popped up on the lower right of my screen:
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  • error message saying my copy of microsoft is not authentic

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  • Windows not genuine, even if the copy is purchased

    Hello

    Since yesterday morning I get the "Windows 7 Build 7601 this copy of Windows is not genuine" message on my HP Pavilion Elite desktop computer, I bought in 2012.

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    Extra, a month ago I had the motherboard replaced by a professional computer company. The other motherboard has been damaged due to power surge, possibly. The replacement is not an upgrade. But it was a month ago, and everything was working fine until yesterday.

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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
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    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    
    Vista WgaER Data-->
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    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
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    Version: N/A, hr = 0x80070002
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    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
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    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
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    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
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    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: {F6F7FD0A-2F81-4044-98A9-34543E05FBB2}1.9.0027.06.1.7601.2.00010300.1.0.003x64*****-*****-*****-*****-3Q6C900359-OEM-8992687-000102S-1-5-21-1546432434-2065619200-2593282358Hewlett-PackardPPPPP-CCC#MMMMMMMMAmerican Megatrends Inc.6.0720100519000000.000000+00061243807018400FC04090409Central Standard Time(GMT-06:00)03109  
    
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    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
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    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2052009
    Installation ID: 020661662006079210566371112016274214731226143913191860
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 9/9/2014 9:37:18 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:8:2014 14:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
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    HWID Data-->
    HWID Hash Current: MAAAAAEAAAABAAEAAQACAAAAAwABAAEAln0smnbIqPw0E8QxYj0CTA6c3uIKTVxd
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
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    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name   OEMID Value OEMTableID Value
      APIC          HPQOEM      SLIC-CPC
      FACP          HPQOEM      SLIC-CPC
      HPET          HPQOEM      SLIC-CPC
      MCFG          HPQOEM      SLIC-CPC
      OEMB          HPQOEM      SLIC-CPC
      SSDT          HPQOEM      SLIC-CPC
      GSCI          HPQOEM      SLIC-CPC
      SSDT          HPQOEM      SLIC-CPC
    

    Thanks for any help!
    ... John

    Try the following:

    Click Start, right click on computer

    Click on properties

    Scroll down to the Windows Activation

    Click on the link 'change product key '.

    Enter the product key located on the COA sticker attached to the bottom of your laptop or in the battery compartment. Click next to activate via the Internet.

    COA certificate of authenticity:

    http://www.Microsoft.com/howtotell/content.aspx?PG=COA

    ??

    What is the certificate of authenticity for Windows?

    http://Windows.Microsoft.com/en-us/Windows7/what-is-the-Windows-certificate-of-authenticity

  • Works fine for over a year, then "this copy of Windows not genuine."

    Here is a copy of the MGA report:

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 50
    Code of Validation caching online: 0xc004c4a2
    Windows product key: *-* - Y298C - X42RH-FCHFP
    The Windows Product Key hash: 0TGtl4w3fDSEWcbfg1/lRSFIA9Q =
    Windows product ID: 00426-068-3467672-86791
    Windows product ID type: 5
    Windows license type: retail
    The Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {9445D35B-E7E1-4623-907A-91B4392FF419} (1)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Ultimate
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.120830 - 0333
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 109 n/a
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {9445D35B-E7E1-4623-907A-91B4392FF419}1.9.0027.06.1.7601.2.00010100.1.0.001x 64*-*-*-*-FCHFP00426-068-3467672-867915S-1-5-21-3368487191-1672684386-2367667802the system manufacturer,System Product NameAmerican Megatrends Inc. 0801 20120215000000.000000 + 000A46F3107018400FC04090409Central Standard Time(GMT-06:00)03109

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 Ultimate edition
    Description: operating system Windows - Windows (r) 7, retail channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-346767-00-1033-7601.0000-0092013
    Installation ID: 005844445751613282664140015391689350787265800986948234
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: FCHFP
    License status: Notification
    Reason for the notification: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trust time: 09/01/2013 09:45:36

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    Beyond: 0 x 0000000000000000
    Event timestamp: 1:9:2013 09:28
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:

    --> HWID data
    Current HWID hash: MAAAAAEABAABAAEAAAABAAAAAQABAAEAHKJeQUT8EDNU8uJrOJh6gt7MsoImsCAh

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID consistent: n/a
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC1617 021512 APIC
    FACP 021512 FACP1617
    HPET 021512 OEMHPET
    MCFG 021512 OEMMCFG
    LASRYVITRAGE 021512 OEMB1617
    SSDT A M I POWERNOW

    Can I buy and use a different license key without reformatting my drive completely and lose everything on it?

    Yes, just buy a real Windows 7 Ultimate license enter the product key:

    Full version-

    Microsoft Windows 7 Ultimate

    Version upgrade-

    Microsoft Windows 7 Ultimate Upgrade

    Press Windows key + R

    Type: slui.exe 3

    Press enter

    Enter the new product key, and then click next to activate via the Internet.

  • Build 7601 copy Windows not genuine?

    I had no problem until a system of Windows Update, July 16. Then, suddenly, my copy of Windows is not genuine. I bought this computer from Verizon and have not had any problems until today.

    Thank you
    Denise
    This is the report.

    Diagnostic report (1.9.0027.0):

    -----------------------------------------

    Validation of Windows data-->

    Validation code: 50

    Code of Validation caching online: 0xc004c4a2

    Windows product key: *-* - WPJDH - WC2GK-CRCT9

    Windows Product Key hash: ZyhdukoLKTGTmH10N7cdOI07/J8 =

    Windows product ID: 00359-897-3449116-85403

    Windows product ID type: 5

    Windows license type: retail

    The Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {B8B7FB04-FFE6-4DE5-B4D0-25F2979C5155} (1)

    Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002

    Signed by: n/a, hr = 0 x 80070002

    Product name: Windows 7 Home Premium

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.120330 - 1504

    TTS error:

    Validation of diagnosis:

    Resolution state: n/a

    Given Vista WgaER-->

    ThreatID (s): n/a, hr = 0 x 80070002

    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->

    Cached result: n/a, hr = 0 x 80070002

    File: No.

    Version: N/a, hr = 0 x 80070002

    WgaTray.exe signed by: n/a, hr = 0 x 80070002

    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->

    Cached result: n/a, hr = 0 x 80070002

    Version: N/a, hr = 0 x 80070002

    OGAExec.exe signed by: n/a, hr = 0 x 80070002

    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->

    Office status: 109 n/a

    OGA Version: N/a, 0 x 80070002

    Signed by: n/a, hr = 0 x 80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default browser: C:\Users\Denise Domanski\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: fast

    Download unsigned ActiveX controls: disabled

    Run ActiveX controls and plug-ins: allowed

    Initialize and script ActiveX controls not marked as safe: disabled

    Allow the Internet Explorer Webbrowser control scripts: disabled

    Active scripting: allowed

    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->

    Office details: {B8B7FB04-FFE6-4DE5-B4D0-25F2979C5155}1.9.0027.06.1.7601.2.00010300.1.0.003x 32*-*-*-*-CRCT900359-897-3449116-854035S-1-5-21-1223366284-2508777504-1944529598Hewlett-PackardHP Mini 110-3000 Hewlett-PackardF.1420101112000000.000000 + 000DC0F0B00018400E404090409Time(GMT-05:00) Standard is03HPQOEMSLIC-MPC109

    Content Spsys.log: 0 x 80070002

    License data-->

    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition

    Description: operating system Windows - Windows (r) 7, retail channel

    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00170-897-344911-01-1033-7600.0000-0472011

    Installation ID: 008862360034092936945541474895787611924415358215705501

    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial product key: CRCT9

    License status: Notification

    Reason for the notification: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 2

    Trust time: 29/07/2012-13:58

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    Beyond: 0 x 0000000000000000

    Event timestamp: 7:27:2012 19:04

    ActiveX: Registered, Version: 7.1.7600.16395

    The admin service: recorded, Version: 7.1.7600.16395

    Output beyond bitmask:

    --> HWID data

    Current HWID of Hash: MAAAAAAAAQABAAIAAAABAAAABAABAAEAnJ/e6fYhjtaAe7gHsJhOq7ZhaHV44nIZ

    Activation 1.0 data OEM-->

    N/A

    Activation 2.0 data OEM-->

    BIOS valid for OA 2.0: Yes

    Windows marker version: 0 x 20001

    OEMID and OEMTableID consistent: Yes

    BIOS information:

    ACPI Table name OEMID value OEMTableID value

    HPQOEM APIC-SLIC-MPC

    FACP                                   HP                          SLIC-MPC

    HPQOEM HPET SLIC-MPC

    START HPQOEM SLIC-MPC

    MCFG HPQOEM SLIC-MPC

    WDAT HPQOEM SLIC-MPC

    SLIC                                      HPQOEM                             SLIC-MPC

    SSDT PmRef CpuPm

    SSDT PmRef CpuPm

    SSDT PmRef CpuPm

    All pre-installed machines need to have a COA sticker in an accessible place - most laptops made over the past year or so had these stickers inside the battery of compartemnt to protect the fom abrasion damage.

    See this page for examples... http://www.Microsoft.com/en-us/howtotell/hardware.aspx

    The key used here is a key to the retail - and as such it would NOT have been on the machine such as delivered by its manufacturer.

    the HP Mini 110-3000 seems to have comes standard with WIndows 7 Starter installed - which means it's probably an Anytime Upgrade, or a regular upgrade key.

    This has nothing to do with Office - I've certainly never told - and until you have done, I had no idea, that it has been installed.

  • Windows 7 - build.7601 black screen copy Windows not genuine.

    Hello

    At my laptop 5 years and have not had a problem until last week, for days shut down he said do not clear the update of loading, this went on for days and then I managed to get rid of him restore to an earlier date, I thought it was ok, but now I have a black screen with background of words just say that my windows 7 is not genuine build 7601 :

    I have a Dell inspiron15R, software already loaded.

    Ive tried typing my product key when prompted but it does not work and one on my battery compartment is very thirsty, but I think I got the numbers, but who have not yet tried.

    After reading a lot of other messages, I'm just confused, that I can't change my key on the computers tab, properties etc. that are grayed out. This is information on diagnosis I hope someone can help please:

    See you soon

    Diagnostic report (1.9.0019.0):
    -----------------------------------------
    Given WGA-->
    Validation status: invalid license
    Validation code: 50

    Code of Validation caching: 0xc004c4a8
    Windows product key: *-* - QCPVQ - KHRB8-RMV82
    Windows product key hash: + Rj3N34NLM2JqoBO/OzgzTZXgbY =
    Windows product ID: 00359-OEM-8992687-00095
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B1D4AE93-9BFD-4FD9-B02B-FA39556E466C} (1)
    Admin: Yes
    TestCab: 0x0
    WGA Version: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.160211 - 0600
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    WgaER data-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    WGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 109 n/a
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {B1D4AE93-9BFD-4FD9-B02B-FA39556E466C}1.9.0019.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-RMV8200359-OEM-8992687-000952S-1-5-21-3324641554-3248549496-993712386Dell Inc.. Inspiron N5010 Dell Inc.. A12 20110125000000.000000 + 000ADBD3B07018400FC08090409GMT Standard Time(GMT+00:00)03DELL WN09 109

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514
    Error: the product key is not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    Beyond: PASS
    Event timestamp: 3:30:2016 22:48
    WAT Activex: registered
    WAT administration service: registered

    --> HWID data
    Current Hash HWID: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GFaLhCsqEKuV2I66poi6PCKLilcXQ ==

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC DELL WN09
    FACP DELL WN09
    HPET DELL WN09
    MCFG DELL WN09
    SSDT AMICPU PROC
    WN09 DELL SLIC
    OSFR DELL M08

    Hi Gerry

    Sorry not been back but my lappy won't let me do anything, my browser kept just close after 30 seconds.

    I took it to our local store and they said it's a common software problem and I needed to contact microsoft, I have on my PC got to them and with a link has managed to get in my lappy.

    they were doing things for one hour to be fixed and made faster for me, apparently the keys change for different downloads, they found the product key was not something like the one I had.

    So thank you for your help and advice

    At soon Jakki

  • This copy of windows not genuine build 7601

    After using windows 7 for 3 years now I get the error message "this copy of windows is not genuine" I bought at Neweegg and have the box of moose, the disc and product code.  Tried in the code of the product, not good.

    I tried running Microsoft Genuine Advantage Dia tool, under validation status: invalid license.

    License data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): these data are incorrect.

    Your Windows problem seems to be due to a problem with the license store...

    Re-create the license store

    1) click the Start button.

    (2) type: CMD.exe in the field "search programs and files".

    (3) right click on CMD.exe and select run as administrator

    (4) type: net stop sppsvc (it may ask you if you're sure, select Yes)

    Note: the Software Protection service may not be running, that's ok.

    (5) type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    (6) type: Rename tokens.bar tokens.dat

    (7) type: cd %windir%\system32

    (8) type: net start sppsvc

    (9) type: slui.exe

    (10) after a few seconds of activating Windows dialog box will appear. You may need to reactivate and/or re - enter your product key or Activation can occur automatically.

    Reboot, then run again MGADiag and post the report

  • Windows not genuine, neither Microsoft nor the store that I bought, I have some help

    Hello

    I have a hp desktop computer with Windows 7 pre-installed.

    He started to say by saying that Windows is not genuine. I spoke to Microsoft and they said my product key (which is not on a sticker, but I got the computer) is an OEM manufacturer that has been blocked, and I need speaked to where I bought the pc since. So I talked to the shop and they said that Microsoft can do anything because they possess the rights and ive basically been bouncing between since then. I don't know what to do, my computer has since refused to connect to the Internet, despite picking up signals and rattling Web sites, but when I try to use a browser says there is a problem with the DNS and the computer does not have an IP address? Any help would be greatly appreciated.

    I already told you that that key you extracted is a complete red herring.  It's meaningless.  It is not a product key that can be used for activation.  These utilities for key recovery should really explain their limits - they can get a product key that has been entered manually and which does not apply to Windows pre-installed & so.

    If there is no CoA sticker anywhere it has been removed.  Someone stole it to you.

    - - - - - - - - - - - - -

    A technical problem is causing your computer signal that it is not authentic to fix this technical problem should come first.  If you were able to solve the problem of internet connection and follow Gerry / suggestion of Christmas Paton on the Validation Code online cached then that would be your best solution.  Search this forum for the symptoms that prevents you to connect.  [If you think that something as simple as to reinstall the card driver LAN/WiFi could solve these problems]

    - - - - - - - - - - - - -

    Your only remaining option is to use restore factory has explained in the manual of the computer.  It doesn't have a product key to activate it, it activates.  This will overwrite all of your hard disk, so you'll need to backup all of your own files & Setup file downloaded on an external drive.  You will also find it useful to work your way around panel & each of your applications first to take notes the settings you have chosen in each of them - this can significantly reduce the resettlement effort.  You will also need to verify that you have a record of the product key for each of your applications to use during their relocation.  You will be horrified by how long it takes to get your computer to where it - while restoring factory takes less than an hour, working your way through reinstalling each application now and make all the settings to the top of the windows & each application can use up to several days.

    Once you're back up & running, start making regular system images.  They allow you to go back in time on your computer.  If I were in your current location, for example, I could "restore" a picture of a couple of weeks before this technical problem appeared and I would be back in half an hour.  If you don't have a single hard drive then you might consider "Division" he behave as two disks so that you can separate the OS & applications for your data - this will reduce the size of the system images and the time it takes to make them.

  • Activation of Windows not genuine

    Since last week, that I keep getting the message that windows is not genuine. Under computer properties it says active. Here's a copy of MGAdiag.

    Diagnostic report (1.9.0019.0):
    -----------------------------------------
    Given WGA-->
    Validation status: genuine
    Validation code: 0

    Code of Validation caching: 0x0
    Windows product key: *-* - 73CQT - WMF7J-3Q6C9
    Windows product key hash: RmurcM3ZxzWyfEP9WtPUJw = + KaFG
    Windows product ID: 00359-OEM-8992687-00010
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {16CA806D-C64B-411E-9393-B7B8B88D69B4} (3)
    Admin: Yes
    TestCab: 0x0
    WGA Version: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.130828 - 1532
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    WgaER data-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    WGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 109 n/a
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Users\Tigger2\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->
    [File mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

    Other data-->
    Office details: {16CA806D-C64B-411E-9393-B7B8B88D69B4}1.9.0019.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-3Q6C900359-OEM-8992687-000102S-1-5-21-899985813-633669950-1669825914Hewlett-PackardHP Pavilion dv7 Notebook PCInsydeF.2820130725000000.000000 + 000560E3007018400FE04090409US Mountain Standard Time(GMT-07:00)03HPQOEMSLIC-MPC109

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, channel OEM_SLP
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7601.0000-1872012
    Installation ID: 014411628570273512301891056371661545870286038620422864
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: 3Q6C9
    License status: licensed
    Remaining Windows rearm count: 0
    Trust time: 04/11/2013 23:38:41

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    Beyond: 0x000000000000EF60
    Event timestamp: 11:4:2013 16:14
    WAT Activex: registered
    WAT administration service: registered

    --> HWID data
    Current HWID hash: PAAAAAMAAAABAAIAAwABAAAABQABAAEAln0cWEC0CxmSALyVdiE6inso2rSY4S4AVpx0kbBYgmzgUZZj

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC HPQOEM 181D
    HPQOEM FACP SLIC-MPC
    DBGP HPQOEM 181D
    HPET HPQOEM 181D
    START HPQOEM 181D
    MCFG HPQOEM 181D
    WDAT HPQOEM 181D
    UEFI HPQOEM 181D
    ASF!   HPQOEM 181D
    SLIC SLIC-MPC HPQOEM
    SSDT HPQOEM 181D
    ASPT HPQOEM 181D
    FPDT HPQOEM 181D
    SSDT HPQOEM 181D
    SSDT HPQOEM 181D
    SSDT HPQOEM 181D

    I had this problem, the problem is that you boot sector is screwed up.

    You run BCDeditor and let it repair your start-up table or the MBR.

    This is the cause. I went through the BIOS setting control, all correct.

    My key was good.  When I replaced my portable hard drive to orginal for something faster

    What happened to me, took me like a month to finally do the things.

    Any change in your BCD boot table causes this error message

  • Windows not genuine Please Help

    I'm having one similar error as the others with the same question. I get a message that my copy of windows is not genuine, but my product key is valid. I think it happened when one of my Raid drives has failed and installed another hard drive. I don't know if it's the source of the problem, but I think it might be.

    Things that I have that might help:

    Windows 7 Re install disc that came with the desktop computer

    A product ID different on the sticker on my desk than what appears in Windows

    I saw in another post that there is a way to diagnose the reason why the error occurs. Here is the paste of the Microsoft Genuine Advantage Diagnostic Tool.

    Any advice is welcome.

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0x8004FE21
    Code of Validation caching online: 0x0
    Windows product key: *-* - QCPVQ - KHRB8-RMV82
    Windows product key hash: + Rj3N34NLM2JqoBO/OzgzTZXgbY =
    Windows product ID: 00359-OEM-8992687-00095
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1F78A62B-58C5-4A0B-8B60-15EE4F843123} (1)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.130318 - 1533
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 109 n/a
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Users\Dave's magic Machine\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->
    [File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office details: {1F78A62B-58C5-4A0B-8B60-15EE4F843123}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-RMV8200359-OEM-8992687-000952S-1-5-21-3896463292-1117069496-4232531633DELL Inc.. Studio XPS 435 t/9000 DELL Inc.. A14 20091026000000.000000 + 0006BEB3307018400FE04090409Time(GMT-05:00) Standard is03DELL MI09 109

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, channel OEM_SLP
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-0552010
    Installation ID: 018660501502683201772323927583174946164853201660682944
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: RMV82
    License status: licensed
    Remaining Windows rearm count: 4
    Trust time: 22/03/2014 11:28:40

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: n/a
    Beyond: 0x000000000001EFF0
    Event timestamp: 3:20:2014 19:11
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:
    Altered the file: %systemroot%\system32\sppobjs.dll
    Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Altered the file: %systemroot%\system32\sppwinob.dll
    Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
    Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
    Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Altered the file: %systemroot%\system32\drivers\spsys.sys

    --> HWID data
    Current HWID of Hash: MgAAAAIAAAABAAEAAwACAAAAAQABAAEAln2Y6jRBAcziwxwhROKN7wq9Yj2OlVhT6oI =

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    REFERENCE DELL APIC MI09
    FACP DELL MI09
    HPET DELL MI09
    MCFG DELL MI09
    MI09 DELL SLIC
    LASRYVITRAGE DELL MI09
    ASPT DELL PerfTune
    WDTT DELL OEMWDTT
    OSFR DELL MC09
    SSDT DpgPmm CpuPm

    I had that happen on my laptop once too often, and it turned out that she had nothing to do with Windows authentication. It wasn't a Microsoft problem, but a problem of Intel. The idea is that you said that this occurred immediately after installing a new hard drive. If this new hard drive was over 1 TB, you must go on the Intel site and install the RAID Intel® Rapid Storage Technology (Intel® RST) driver which is located at https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23496&ProdId=2101&lang=eng&OSVersion=Windows%207%20%20 * & DownloadType =.

    You can choose one of the two best (most recent).
    If you have 64-bit, you must click on the top (one that says the name of the file: f6flpy-x 64.zip).

    If you have 32 - bit, you would click on the second, (which says the name of the file: f6flpy-x 86.zip).

    Once you install this driver, which should solve your problem.

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