Copy of 7520 HP problem

I have the HP7520 All In One.  I am able to print from the computer without any problem.  I can also scan without problem to the computer (documents and photos).  But I can't copy.  When I try to copy a document or a picture, I get only a blank page with no ink at all.  Just a blank sheet of paper.  Since I can scan to the computer without a problem, I know that the light does not work, and since I can print the computer without problem, I know that the ink is good.

I tied to copy black only and then color.  Whenever I get only a blank sheet of paper.

Need help with this problem.

Thank you

Hello @rfarr,

Welcome to the Forums of HP Support! I see that you are not able to copy with your HP Photosmart 7520, when you try to make a color or black copy only a blank page is generated. You are able to print and scan to the computer without any problem.

First of all, I would like to allows you to perform a hard reset:

1. disconnect all cables and cards of memory in the printer. Unplug the power cord, directly from the back of the printer when the printer is still on.

2. unplug the other end of the power cord.

3. If there is a power supply on the power cord, disconnect one end and reconnect it.

4. at the end of 60 seconds, plug it directly into a wall outlet, (not a surge protector or battery backup because they can cause the printer to lose over time basic functionality).

5. connect the power cord to the back of the printer.

6. the printer should automatically power back upward. If not, turn it on with the power button.

7. try to make a photocopy (if your printer is a printer all in one) before you connect the cables from the printer.

8. connect the other cables needed to the printer.

Let me know the results if you are unable to copy after the Hard Reset, please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Thank you

Tags: HP Printers

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