Costly help screws

I asked HP through these Forums how to deal with my computer with all its RAM. I was told I could improve up to 24 GB of RAM, and was given a link to the crucial web site. I paid a lot of money for this RAM, and found that after installing, the computer only recognizes 16 GB of it. I asked what the problem was now HP, but they will answer to you is no longer mine.

I posted my problem in the Crucials Forum, and they said that my computer with WIndows Home Premium can use only 16 GB of RAM.

HP HAD to be aware of this. And it IS rude of them to no longer answer my messages.

Perhaps Hanspuppa should get a successful payroll and Scott receive a credit on their next purchase.

NOT IMPRESSED.

I come to have a HP representative call me on my complaint and we worked things (Thanks Daniel).

We found that we must go into the BIOS (F10 at the start of this computer) system and then press the key to SAVE & EXIT and then WIndows will recognize the RAM installed.

The first person and Crucial, has been right to say that it could take up to 24 GB of RAM, they just never told me how to get the computer to recognize.

Tags: HP Desktops

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