Could not get the guarantee of replacement due to delays endless chat?
I have a SG300-10MP, who suddenly turns off automatically and not turn back - I even tested with a different power of a unit of the same work. All the lights on the unit turn on for about 1/10 of a second when first plugged in, then everything darkens and stays that way.
This product is supposed to be a lifetime with advanced replacement warranty. However, it seems that there is no way to make a warranty claim, by Internet or e-mail; the phone lines keep me on hold for more than 1/2 hour; and when I dig a copy of Firefox to use the online chat (it does not work in Chrome or Safari) I get the message "an engineer to Support Cisco will join as soon as according to their availability."
Of course this engineer never - appears this last time that I waited 15 minutes with no other feedback. Compare and contrast support chat online other vendors (Dell or Amazon are good examples) where support representatives appear within 30 seconds and that the transaction is usually completed in 5 minutes or less even if a supervisor is required.
Cisco is trying to reduce the number of warranty claims that we must honor, trying to keep the customers hold until they disappear? How can I actually get the replacement warranty to which I have a right?
The switches of the SG series look great products - I bought a dozen and highly recommended it to others - but this kind of experience to support push me back to Dell or HP, which seem really interested to honour guarantees of their products.
Hi tls000001,
Thanks for writing this post and my apologies for your original phone and online chat experience.
I will be climbing this to our management so that they can study and make appropriate improvements.
Best regards
Cindy Toy
eSupport Cisco Small Business
Community support: http://cisco.com/go/smallbizsupport
Twitter: @CiscoSBsupport
Twitter: @CiscoSmallBiz
Facebook: CiscoSmallBusiness
YouTube: small businesses
Vimeo: https://vimeo.com/ciscosmallbiz
Instagram: @CiscoSmallBiz
LinkedIn: Cisco Small Business
Google +: Google +
Tags: Cisco Support
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