Could not retrieve pages

I've recently upgraded to acrobat pro DC.  I get the documents I need to extract pages and save separate files.  Since I installed DC pro, this option is blocked.  When I look at the properties of the document, it shows that this feature is not allowed.  However, the person who generated the file did not save this way - I contacted him and he showed me a screenshot of the document on its end properties, showing that the extraction has been authorized.  How can I fix?

Hi elizabeths66659463,

Re-create the PDF for printer adobe PDF & save it. Now, try to extract pages.

Kind regards

Nicos

Tags: Acrobat

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