CQ2014 PC: Windows 7 recovery

I'm trying to help my mother, she has a Compaq CQ2014 desktop PC. It has 3 recovery disks and an extra recovery disk. I ordered the disks with HP to perform a complete system recovery.  (Windows 7 Home Premium 64-bit)

3 discs run no problem, because the system is in place it asks that you load Norton and update.  Then the statement indicate allowing you to run updates of window, (this is where the wheels are loose).  I am unable to run the updates and when I run the utility of Mircosoft troubleshooting update it gives me a 0 x 80070003 error Code.

I have an internet connection, but it does not update or Mircosoft Fixit program.

I have Comcast Internet service, the light at the back of the modem (which connects the CAT5 cable) flashes red instead of green like the other computer connected to the modem.

The Supplmental recovery disk, it is not mentioned in the instructions and does not seem to do anything.

any help would be appreciated

From the additional floppy does not seem to work, it could be that the drivers have not been installed.  If you check in Device Manager, it says if the drivers are missing.  Then with a working computer, the drivers are located onTHIS PAGE. Download them on a USB flash drive or CD and install it on this non-working computer.

BTW: Norton is well known to cause problems when it is out of date.

Tags: HP Desktops

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