CQ56-102SA need to reset to factory, but used to install Recovery Manager

I'm trying to fix my sisters laptop

It was slow and a friend said to them: they could fix it, they don't have a dry system and install windows 7 ultimate. Windows does not have a serial number so will run out in 9 days

The recovery partition is still present.

I downloaded most of the HP software on the site that all installed ok.

I want the HP Recovery Manager (I think).

Ive downloaded, but when I try to run the .exe I get an error saying that dzip32.dll is missing from the computer.

Someone at - it ideas.

Don't want to buy the installation discs as they are £39 and I have the correct partition just to be able to use it.

Laptop is a Compaq CQ56-102SA

Thank you

You're going to need recovery disks. Or, you may be able to use the suggestion of Paul_Tikkanen near bottom of page here:

http://h30434.www3.HP.com/T5/notebook-recovery/HP-DV5-first-recovery-disc-loaded-but-never-asked-for-second/TD-p/1950409

Tags: Notebooks

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