Crash XP after virus

My computer has been recently infected with FakeAlert trojan, McAfee didn't catch it, but I managed to download spy software to detect and remove it. Subsequently however on reboot I have 'black' screen instead of my background. I tried to 'restor' but I can't open the restore folder. He told me that it was locked by my system administrator. I don't have a system administrator. My Accessories folder is over now as well.
What can I do? Im not a expert so I don't know where to go from here. Can I reinstall the operating system? who's going to fix things? Did I lose all my photos etc?

Marie-Claude,

If you try to fight with virus/trojan/software malicious infections, it is probably best to enlist the help of a person with a particular expertise in that do.

I'll re-post here what I suggested recently to another user or the victim...

It would probably be best for you to use the free services of a reputable online organization that specializes in the removal of malicious virus/trojan/software.  There are now available on the internet.

Such a forum is hosted by Safer Networking Ltd., authors of the popular software 'Spybot S & D'...

http://forums.Spybot.info/forumdisplay.php?f=22

You may want to consider giving them a try, BUT... do not forget to try to comply with their preliminary instructions before asking for help.

Good luck

Tags: Windows

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