Creative cloud, download error won't go away (since a month now)
Hello world
I had 'Download error' a month ago (10.9.5, MBPr), after that I tried everything I could think of:
-leave the steps in this topic help | Download error in the applications tab of Creative Cloud Desktop Application
-repair permissions with disk utility and repair permissions ACL with password reset utility
-define a new user
-use the root user
-updated certificates
-in safe mode
-with different internet connection
-probably something else
-J' spent 9 hours on the phone with the support of various members of the team while trying the same things for themselves, nothing worked.
Yesterday, I reinstalled the operating system (10.10.2,"limited clean install) and the problem disappeared, but in the evening, I rebooted the computer and the problem appeared again.
Errors in the console were not informative mostly outside LBS.log who said that something is wrong with the certificates of partitions/PIM
03/27/15 23:57:25:638 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Successfully downloaded application xml at path /tmp/B58E0DB2-C6AD-4480-B614-874A46E27582/applications.xml 03/27/15 23:57:25:657 | [ERROR] | | ACC | LBS | WorkflowManager | | FileUtils | 1743182 | Error Failed open the dylib /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib while getting its version 03/27/15 23:57:25:679 | [ERROR] | | ACC | LBS | WorkflowManager | | | 1743182 | Failed to get the PIM version from location: /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib 03/27/15 23:57:25:699 | [ERROR] | | ACC | LBS | PDM | PackageDownloadManager | | 1743182 | Failed to create folder at temp location for download operations
I started to reinstall the OS again trying to find the app that was interfering with CC, but and one of my friends suggested something I couldn't think: first install app CC, then the Wacom drivers (I use 13HD Cintiq) and then relaunch the CC application. I tried it (on a clean install) and CC app stopped working immediately.
So I think Wacom kext somehow interfere with CC.
So why do I write this here and not on the forum of Wacom? Well actually I wrote there too but the strange thing is that CC is the only application that is broken and I don't know who is to blame.
Currently, the only solution I found was reinstall the existing OS, and now CC app works with the drivers, but I really hope that this may be the subject of an investigation.
I wonder if there is someone with CC, OSX and Cintiq that has the same problem or maybe someone who can say what and how another driver may interfere with other software permissions.
Thank you!
Sergey
I don't know actually. As I reinstalled the operating system, everything seems to work fine. But no one ever answered me what was going on
Tags: Adobe
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