Creative cloud keeps me logoff.

Hello

Whenever I have connect creative cloud or try to connect then the opening of the loading circle program appears for a second and then the message "you have been disconnected.

I changed my password once or twice and done everything that the Adobe website will ask do me to solve this problem. But none of these solutions have worked.

I tried to call Adobe and ended up listening to elevator music for 60 minutes waiting for someone to answer.

This may be linked to the notch on the Adobe database a few days ago.

In addition, my subscription is current.

Thank you

Bill

Hi Bill,

Please follow the steps mentioned below:

  1. Close the creative cloud application.
  2. Navigate to the OOBE folder.
    • Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
    • Mac OS: /Users/ [user name] / folder/Library/Application Support / Adobe / OOBE
  3. Delete the file opm.db.
  4. Launch the creative cloud.

Let us know if this helps,

Thank you!

Sandrine

Tags: Adobe

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