Creative cloud, question of payment

Similar Questions

• Bought creative cloude online. Payment but the service is not activated [was: Hello]

  
  Bought creative cloude online. Payment but the service is not enabled

  Hello

  I checked the account details and you have subscribed to the plan of photography Adobe CC.

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• Problem with purchase student creative cloud with PayPal payment option

  Dear support staff,

  Today, I tried to buy the student a year paid Adobe Creative cloud subscription.

  My PayPal payment went through (got an electronic confirmation during the total calculated), however, the purchase form off, noticing that my billing address and my 'credit card details"were inconsistent. I have not entered any information good credit card and PayPal account has the same information that I applied.

  Please get back to me, I already paid for the product, still can not use it again.

  Kind regards

  Dirk S. Meyer

  Hi Dirk,

  Please check for active subscription. Follow this link:

  Manage your Adobe Creative Cloud membership

  or

  You can contact our customer service to get the verified account subscription:

  Contact the customer service

  Kind regards

  Chirag

• Creative cloud questions on start

  Since the update of my iMac to El Capitan on start up I sometimes get this message...

  Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the creative cloud of 'http://www.adobe.com/go/adobecreativecloudapp'.

  Why is this happening? Its onset 4 times in the last 2 weeks. Thank you guys!

  iMac 27 "late 2009-3.06 GHz Intel Core 2 Duo 12 GB memory

  Hello

  Please remove Creative Cloud app and Adobe Application manager using the-

  • https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

  Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html

  Let us know if this helps!

• Creative cloud questions

  I have a user who got a popup that says, we are difficult to verify your membership. She has a valid license and is still able to use creative cloud applications.

  Hi Aaron,

  Please refer to the threads below where this issue has been addressed:

  CC - How can I stop the message "we have trouble, check your membership?

  We have trouble, check your membership.

  "We have trouble, check your membership."

  Kind regards

  Sheena

• Creative cloud has been paid but get error regarding the payment

  When I run Photoshop CC, I get a popup "Check your payment information" and then a text that if in 12 days I won't pay, Photoshop work. I checked the account of my creative cloud - the last payment was made successfully on 04 July 2016 (order #33776565800).

  What should I do in this case? I pay for the account, so I am expecting to receive Photoshop work.

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• My creative cloud hates me :(

  Hi, I do not speak English, but I'm doing my best. I buy a version of illustrator and did not appear in my creative cloud products, the payment already deducted from my account. I need help! a phone number! something! Please, if it is possible, my answer in spanish.i need

  you mean you have checked your Adobe ID account and there is no trace of your subscription?

  If it's true AND you paid more then there is 1 day pst (it's Sunday morning pst now), contact for hourly pst by clicking here and, when adobe support available, click "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

  If it is true and you have paid in the last 48 hours, wait another 48 hours.

  If it's wrong (IE, your account shows your subscription), Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

• I bought Creative Cloud but he says: I am using a trial

  I paid for a year in its entirety for creative cloud. The payment is taken from my bank account, but all my creative programs cloud say I am using a 30 day trial.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Adobe Creative cloud issue to download applications

  Adobe Creative cloud question to download the apps. Please find attached the below error message:

  We are faceing in woendow number 7

  

  Hello

  On the issue of error in download, please see the following forum topic.

  https://forums.Adobe.com/thread/1156604

  I hope this helps.

  Kind regards

  Sumit Singh

• Non-payment of creative cloud?

  So I had an annual membership of student creative cloud and this last month I was billed like any other month, but the difference was that I had little to no money in this card to pay and so this has resulted in a failure of payment and many warnings (which I was not aware of literally till now). Recently I went to my account to finally pay the fees, but now the problem is that my supscription has been cancelled due to the failure of a payment.

  So im asking now because he says that my subscription has been canceled (to the date prior to that I was finally going to pay on), I will have to pay for cancellation fees or is there an alternative way or possible to renew my subscription and NOT get fined for cancellation fees or is that already some?

  Also, I know this relates to my debit card account holder and is not a great question to ask, but will my credit affected by this situation as a whole with the patment charges and cancellation of pf is missing, since it was an annual contract?

  Help would be very appreciated

  Here is a screenshot of the email I received

  

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Download creative cloud still not available after successful payment

  Cannot download Adobe Premier after payment succeeded for 1 month. Where is the problem? Thank you

  Hi Erick + trodly,.

  Please make sure you use the same Adobe ID (email address) that you used to purchase the subscription.

  See the link below:

  Connect and disconnect activate Cloud Creative applications

  See also,

  Solve the common activation Adobe Creative Cloud (login) and questions (disconnect) disabling or error messages

• Question about creative cloud "individuals".

  Hello!

  Question about creative cloud "individuals".

  I'm a single trader working in Russia. I have an advertising agency. Work alone.

  Issues related to the:

  1 can be installed on 1 computer and use creative cloud 'Individuals' for commercial purposes?

  2 will. what documents I receive after payment?

  3. under what conditions, the required version of the '' Business. ''

  lol at communincate with the support of adobe:

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• I've updated my information of payment more than four times, but my annual creative cloud plan doesn't seem to work? It is said that it will update within 24 hours after I update, but it seems to never work.

  I've updated my information of payment more than four times, but my annual creative cloud plan doesn't seem to work? It is said that it will update within 24 hours after I update, but it seems to never work.

  Hi Nick, your prepaid subscription expired more than a month, then I recommend you to buy a new creative.adobe.com/plans plan

  For questions about billing, it is best to contact the Adobe Support first to ensure that we can sort on the side account prior to troubleshooting, etc. Let me know if you have any questions!

• I downloaded Adobe Creative Cloud and asked After Effect.  They received my payment, but did not send me the activation code.  Where can I find it?

  I downloaded Adobe Creative Cloud and asked After Effect.  They received my payment, but did not send me the activation code.  Where can I find it?

  Hi Dawud,

  You can follow the article: sign activation, or connection errors. CS5.5 and later, Acrobat DC that will help you get this issue fixed.

  Let us know for any additional questions.

  Thank you

  Yann Arora

• Creative cloud Student Discount question?

  I was very interested in buying Creative cloud with the discount student for 19.99 per month for 1 year (Promotion), that I'm in College.  I called and asked a few question to get more in depth into the conversation.

  (1) what happens after the first year of 19.99?  Answer: It goes up to 29.99 per month; Although this price may change (UP or DOWN)

  (2) what happens if I graduate College after that I have already subscribed to the 19.99 and I want to renew my membership creative cloud?  Answer: Since you are no longer in school, you're price is subject to the full price of 49.99.

  I was disappointed in Adobe After that I heard this and did not understand why I was in College when I buy Adobe Creative Cloud but now that I'm out, I'm eligible for the prices of school?  If I bought CS6 Master collection, I pay about 1 000 (one time payment).

  I'd offer creative Cloud for 19.99 per month for 1 year and after this promotion, it will go to 29.99 per month; Although, if I have the degree, only is more eligible for the student discount, which it expected to continue since you started the College during except if you cancel!

  Adobe, which came with the price of 49.99 and why the habit you allow those who subscribed during College time who got their degree to continue to get the student discount?  Unless you are an expert and it's a job, not many people can afford to pay the extreme price of 49.99 because we have loans school, books, etc. to repay.

  I agree with you 99% like you are "TECHNICALLY" not a student more.  I guess my point is, why do we pay a subscription when I can buy the 'Adobe Master Collection', i.e. a 1 cool weather.  Of course, we will not get any new updates and/or software, but you will not be taken for all you're worth.

  Paid 49.99, you will reach your student discount if bought "Adobe Master Collection" prices in less then two years.  Imagine 100's of thousands of members pay for this.  Adobe me has turned into a draft (like Apple)...  Apple has me amazing range of products, but they expect that it is a value of 1,500 more then to other computers out there.

  People like me (non-professional) and I just want to know how to use Dreamweaver, Photoshop, etc to create a website just the purchase of the "Master Collection"; Although the creative cloud would be fantastic if it was still priced at 29.99 after the first year of 19.99 and always able to get discounts from the school after you graduate.