Critics of the process is dead stuck on 100% (blue screen)

Hello

Can someone help me?
My laptop has been in a blue screen saying:
" :(
Your PC has encountered a problem and needs to restart. We just collect some error information and them we will deliver for you.
(100% complete) »
He's stuck on 100% for the last 3 hours or more.
I already tried safe mode too and still does not work.

Sorry and thank you.

My laptop is already fixed, thanks for help.

Tags: Windows

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