CS6 upgrade doesn't recognize the serial number CS4
I've managed to install CS 4 and CS6 upgrade; the number of CS4 series has always been recognized as valid. Once a Windows fatal accident forced me to reinstall all my applications, I can't reinstall the upgrade of the CS6, because CS4 serial number is not recognized as valid. What should I do to restore the validity of my CS4?
After a chat session, it has File number 0214898719. Chat session timeout before finishing a response.
Adobe support can only deal with this so you will have to come back with someone in the chat to resolve the issue. Don't forget to provide your file number. Good luck.
Tags: Adobe
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Post edited by: exseadog
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Found the answer- http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html
Contact Adobe technical support to unlock
If you can not solve the problem, a Support Adobe agent can help. Support Adobe uses a process called unlocking in order to bypass the screen upgrade serial number .
Important: Adobe support cannot unlock your serial number, until they verify that you qualify for the upgrade. When contacting the Support from Adobe, be at your computer to complete the following upgrade verification workflow.
Chat with an agentClick chat now, above, to connect with an agent of Support Adobe.Do one of the following methods in the screen upgrade serial number :- Windows: Press Ctrl+SHIFT and double-click it.
- Mac OS: Press command+SHIFT and double-click it.
The Code upgrade window appears.
Read the challenge Code to Support Adobe agent.I was able to get the unlock code by talking to an agent - nearly 2 hours, but have installed CS5.5 Design Premium product and it shows now saved in my account. Thank you for your help -
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This message indicates you are installing an upgrade version and she tries to confirm that you are eligible to use the upgrade. He wants proof that you have a previous version. The product that you select in this interface is the older that you upgrade, not the most recent one you try to install and activate. You must use one more as a proof that you are eligible to use the new version of upgrade.
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Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
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Hello
Please see error "serial number is not valid for this product". Creative Suite and serial number incorrect error
Hope that helps!
Kind regards
Sheena
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Quickly find your serial number
To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
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https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp -
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Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5
http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html
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Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
- and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
If your problem is one of too many activations, read below
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http://helpx.Adobe.com/x-productkb/policy-pricing/CS6-product-downloads.html
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Hi Adrian C 20% 20Thompson %.
Please refer to the following document: error "incorrect serial number | Adobe Acrobat 9 | Adobe Creative Suite 4
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I hope this helps.
Concerning
Megha Rawat
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