CTS 3010 troubleshooting

Similar Questions

• CTS 3010 Participants

  Greetings,

  They say that the maximum number of participants in one room when you use the CTS 3010 is 6.

  Is it possible to scale up to 18 people per site?

  Thank you!

  Hello Fadel

  Of course, you can upgrade 3010 to 3210. Its very easy as you need change existing camera with lens wide angle, and install second line table.

  Please contact that your Cisco account manager and he or she will be able to help organize that.

  Of course your existing room must be large enough to accommodate the second row of table.

  Thank you

  Rafal

• CTS-3010/3000 packs and device

  We get a CTS 3010 installed in a few days, but my CUCM currently has that options for a CTS-3000 - do I need a pack of device, or can I add the new CTS 3010 to CUCM as a CTS-3000?

  ORC URL:
  http://www.Cisco.com/en/us/prod/collateral/ps7060/ps8329/ps8330/ps8333/ps10753/data_sheet_c78-579689.html

  It is said: Cisco Unified Communications Manager V7.0(2a) SU2 or later version

  If CUCM does not support endpoint is not recognized or could be recognized, but some features will not work on the 3010.

  Support of TAC, you need CUCM SU2 V7.0(2a) version or later.

  Also check the compatibility matrix for the version of the software supported.
  http://www.Cisco.com/en/us/docs/Telepresence/cts_admin/1_7/compatibility/cts_compatibility_master.html

  -Hans

• CTS 3010 - LCD not detected by the system

  System shows that LCD is not detected through series. Wired series is in accordance with the procedure. What else I miss?

  Hello

  Have just to be sure, you enabled LCD in CUCM?

  What is the version of your CUCM?

  Kind regards
  Samuel

• SNMP device through cisco TMS

  Hello

  I have some devices (2 CTS 3010, CUCM, GST of VCS - C and 3 2 1) managed by a Cisco TMS. I want to monitorate all devices to a network/system like HP OpenView management tool.

  Is it possible to leave the TMS works as a server snmp / trap receiver, and transmit received traps to network management tool? In other words, is there a way to configure trap forwarding in TMS?

  The TMS, I configured the IP address of HP's OpenView under network configurations, but it doesn't seem to work.

  On CUCM, I configured the Ip address of the TMS as trap receiceiver.

  Thanks in advance

  Hello

  TMS uses only SNMP interruptions for older systems (MXP, TANDBERG classic). Traps SNMP of newer systems (series C, CTS, MX, E20, SX20 etc.) and products (CUCM, VCS, MCU, gateways) network infrastructures are ignored by TMS. (it's not mentioned as well in the documentation, but I'll look in there clarifying). So no, you can't configure the transfer of trap in TMS.

  But why do you need TMS to send traps to an external system; could not do of your endpoints send traps directly to the external network management tool?

  Kind regards

  Kjetil

• Building a wall is not that the option is RRA form offline to TX9200

  I work for the TX9200 RRA form offline. The construction of the wall is "Triple layer of gypsum board 5/8 on metal poles / with insulation" but it isn't on the menu drop-down manual, so can select the option 'other '. Is this a problem for the RRA online?

  Hi Tak,

  Why do you need to complete this form? Starting April 15, 2013, the EOA (experience and insurance of the order) processes are more required for Cisco telepresence systems imersive, such as CTS 3010, 3210, TX9000 and TX9200.

  Therefore, you need not submit any form of Cisco in order to validate your room, which includes forms PHR, ARR, IR and CTX. The room and syntactic network provided by Cisco are still strongly recommended, but you are not required to submit any information to Cisco. Cisco partners are responsible for ensuring that telepresence systems are implemented according to what suggests the Cisco.

  If you are a Cisco partner, make sure that your deployment is performed according to the recommendation of Cisco.

  It's the official announce of the disappearance of the EOA process (you must be a Cisco partner to access the link, if you do not, contact your Cisco representative):

  https://communities.Cisco.com/docs/doc-33727

  I hope this helps.

  Concerning

  Paulo Souza

  My answer was helpful? Please note the useful answers and do not forget to mark questions resolved as "responded."

• the printer Xerox Phaser 3010 every time I do a draw it prints no and it show that the printer is paused

  help - please I have the xerox Phaser printer 3010 whenever I do a draw it does not print and it shows that the printer is paused it happened he was working? I tried to cancel and restart, troubleshooting, but nothing worked it keep suspended how change that? Help, please!

  Hello

  1. have there been recent changes to the computer before the show?

  2. the problem occurs when printing on all applications?

  I suggest to follow the steps provided and check if it helps.

  Method 1:

  Problems printing and printing errors.

  http://support.Microsoft.com/mats/printing_problems/en-us?EntryPoint=lightbox

  Method 2: Printer in Windows problems.

  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

  Hope this information is useful.

• CTS 500 and DMP 4400

  Trying to connect these two together. HDMI out dMp is connected to the display of 500 CTS. I could see the projection of the DMP for (only) once. It no longer appears...

  According to guides documentation 500 cts, you must activate the DMP box which I see not (under Troubleshooting-> hardware configuration).

  Hi thisisshanky,

  Lets check this step by step, make sure you have the connection of the screen to the codec and connection to the DPM in the correct HDMI display ports. If they are reversed, the devices will not work correctly. Codec plugs

  in the nearest port HDMI Plug and the DMP power plugs on the

  most subjects.

  Once we know that we are using the appropriate ports, one of the mistakes I've seen on the ground is that the CUCM clock is set to Sunday and schedules excluding Sunday or other configuration issue with the date and time, please check time time CTS CUCM and exclusion settings in the

  Page 500 devices of CTS and we do know.

  BTW, in 1.6, there are GUI on the phone to turn video DMP and DMP sound.

  Gonzalo

• Question answer auto RTC-3010

  the STC-3010 can auto no answer if the call is form GST 7010, but this works if the other point endpoint call RTC directly.

  Is this normal?  or just design work.

  Thank you.

  Hello

  It is in CUCM, the CTS configuration, under specific provision of product Configuration.

  Find an example screenshot below.

  Best regards.

  

• unsecure calls with CTS 500-32

  Hello

  We have a CTS 500-32 with touch that runs on 1.8.1 and registered to the CUCM 8.6.2a. While we connect calls, calls connect and are unsecured.

  The other points of endpoint CTS we cert installed on phones IP and Codec. Calls to connect course.

  As we use touch that doesn't have a distinct profile on the CUCM. How to make secure calls?

  Hello

  This link contains instructions for configuration and troubleshooting of telepresence security.

  http://www.Cisco.com/en/us/docs/Telepresence/security_solutions/CTSS.PDF

  Chapter 6 focuses on the security of the CTS. Most of the configurations described in here must already be present in your case since you already have rooms making secure calls. Just review the procedure or from the troubleshooting section can help you.

  Best regards.

• where is the reset button in the troubleshooting information page?

  my firefox is the 42 version and there is no reset button on the troubleshooting information page.

  I searched Bronze help ads appearing on the lower left panel and found articles like this one: https://malwaretips.com/blogs/ads-by-bronze-aid-removal/

  However, I recommend after cleaning first of all the steps in my previous post.

• A few troubleshooting questions

  I have a MacBook Pro (retina, 13 inches, early 2015) that is running OS X El Capitan, Version 10.11.4. I really like to use it, but there are a few questions that I have dealt with recently that I would like help troubleshooting.

  1. sometimes, I look at Netflix while doing other things on the computer. Sometimes my computer fan will speed up until I have to shut down the computer and let it slowly downwards. Is it normal when there are too many used battery power, or the problem can be corrected?

  2. I have an external hard drive WD MyPassport Ultra 1 .5TB, which is set up with my laptop. Lately, I've especially been "Finder" open with it to sort the files it contains. The hard drive seems to work fine, but when I shut down my computer or let it go to sleep with "Finder" open, the following error message appears when I wake up the computer (see image).

  However, even when the message appears, none of the clickable options are actually clickable and just show the loading icon. Instead, I have to force quit 'Finder' and when that finally works, the only option is to force eject the hard drive and plug it back in. (then it works fine except when I let the computer go to sleep, and then the process begins again. What should I do? This doesn't seem to be a problem with the external hard drive or with the computer?

  3. lately my computer has been freezing, usually if it is not always when the Finder is in use (sorting files). It happens at random times, not always. First the cursor freezes / stops moving, then the trackpad doesn't work anymore (do not click). The only solution I've used restarts the computer, which solves the problem, until it happens again (which could be anywhere from 30 minutes to about 3 days later). How can this be repaired?

  4. I also had pop up ads when I'm even not doing anything on the internet (Safari is usually open when he arrives but reduced or hidden). What are these pop-ups? They are bad?

  Sorry for the many questions!

  Thank you!

  < image edited by host to remove personal information >

  S/N redacted

  

• The lightning disappeared from Thunderbird 38.1.0 after an unplanned shutdown. It no longer appears in "troubleshooting information - Extensions.

  Today my computer turns off mode "sleep" (Windows 7). Upon restart, Thunderbird is open to the home page but was insensitive. Thunderbird I closed and re-opened and he now works as usual, but the calendar disappeared. After an advance of another answer, I checked to see if the lightning was on, to find that there is no extensions listed in "troubleshooting information. I have not yet tried to download again. I have important information stored in lightning, so I'd like to get it back as it was.

  Download again. I have no idea where he went, but added again should restore all calendars etc. it contains because they are separated from the add-on.

• The new App Store for El Capitan update has locked up my macbook pro.  Reboot got about 3/4 fact and the machine stops. Turned off the power and turn it on again for nothing doesn't.  How in my machine to begin troubleshooting?

  The new App Store for El Capitan update has locked up my macbook pro.  Reboot got about 3/4 fact and the machine stops. Turned off the power and turn it on again for nothing doesn't.  How in my machine to begin troubleshooting?

  The problem is most likely an attempt to update a system malfunction prior it is probably a problem with your computer, not the El Capitan.

  Start by:

  Reset the PRAM and NVRAM on your Mac.

  MacIntel: Reset of the controller (SMC) system management

  Start in Safe Mode , and then re - start normally. It's slower that a normal start, so be patient.

  If you are unable to start;

  Reinstall El Capitan without erasing the drive

  Please make sure that you back up.

  1. Restart the computer. Immediately after that the chime hold down the command and R until the Utility Menu appears.
  2. Select disk utility, then click on the continue button.
  3. Select the withdrawal (usually Macintosh HD) entry of the volume in the list aside.
  4. Click first aid icon in the toolbar. Wait until the button is active, then click it.
  5. Quit disk utility and re-enter the Utility Menu.
  6. Select Reinstall OS X and click on the continue button.

  Also, see this tip for user: basic steps for the OS X upgrade.

  If this doesn't get you;

  Install Yosemite or El Capitan, from scratch

  Backup if possible before proceeding.

  Restart the computer. Immediately after the chime hold down the command and R buttons until the Apple logo appears. When the Utility Menu appears:

  Select utility disc in the Menu Utility, then click the continue button.

  When loading disk utility, select the volume (entered into withdrawal, usually Macintosh HD) from the list of devices.

  Click Delete in the main window of disk utility. A panel will fall.

  Define the type of Format Mac OS extended (journaled).

  Click on the apply button, then wait for the done button to activate and click on it.

  Quit disk utility and re-enter the Utility Menu.

  Select reinstall OS X and click on the continue button.

• Some website does not load, I get Yahoo 'Page not found', loads of site Web in Chrome, FF on-site troubleshooting didn't help.

  Nice day

  for about 2 weeks, I get the same error when trying to load a single Web site. The problem only occurs at a site, but not for others. I tried everything in the article of the resolution of problems and things from this forum, but nothing helped.
  I can open the site Web of Google Chrome and Firefox on other PCs.
  The 'error' Yahoo I get is: "the requested URL"http://kissanime.com/"is not found or is not available. Please check the spelling or try again later. »
  Disabling IPv6 does not work either.
  Can someone help me?

  Greetings,
  Waru

  Make a check of malware with several malware scanning of programs on the Windows computer.
  Please scan with all programs, because each program detects a different malicious program.
  All of these programs have free versions.

  Make sure that you update each program to get the latest version of their databases before scanning.

  • Malwarebytes' Anti-Malware:
    http://www.Malwarebytes.org/MBAM.php
  • AdwCleaner:
    http://www.bleepingcomputer.com/download/adwcleaner/
    http://www.Softpedia.com/get/antivirus/removal-tools/AdwCleaner.shtml
  • SuperAntispyware:
    http://www.SUPERAntiSpyware.com/
  • Microsoft security scanner:
    http://www.Microsoft.com/security/scanner/en-us/default.aspx
  • Windows Defender:
    http://Windows.Microsoft.com/en-us/Windows/using-Defender
  • Spybot Search & Destroy:
    http://www.safer-networking.org/en/index.html
  • Kasperky free Security Scan:
    http://www.Kaspersky.com/security-scan

  Alternatively, you can write a check for an infection rootkit TDSSKiller.

  • Utility anti-rootkit TDSSKiller:
    http://support.Kaspersky.com/5350?El=88446

  See also:

  • "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
  • https://support.Mozilla.org/KB/troubleshoot-Firefox-issues-caused-malware