D7N36PA: HDMI not detected HP Pavilion Touchsmart 14-B132tx Intel Core i3

PLEASE HELP ME. I tried ALL the solutions I found online and nothing worked!

OS: 8.1 - 64 bit Windows

1. my HDMI cable is brand new, AND we tested it in the store, with the TV the store clean and laptop.

2. its Panel-> reading tab, then click with the right button on the two options, called "show disabled devices" and
"See the disconnected devices" which appeared and checked these. Did not work. He showed not the HDMI device
during playback.

3. also installed the latest reserve Intel GMA, even ran the driver update utility so Intel
It can detect that drivers need to be modernised. Downloaded their latest driver, rebooted and still the HDMI
device anywhere, does not display in its Panel.

4. I also went to the Manager of devices-> system-> High Definition devices Audio Controller to update driver
but Windows says its updated because I downloaded the latest Driver Intel for Windows 8.1

5. I also went to services.msc and restarted the Windows Audio Service. The HDMI device does not always show
in my sound card Panel or Device Manager. I restarted my laptop while the TV is turned on and connected to
laptop via HDMI. Still does NOT work.

Hi @faithfern09,

Thank you for your query. I understand that you are experiencing a difficulty to connect an additional screen via HDMI. You have checked that the cable is good, because they tested in store for you. You tried to update some drivers, but there has been no change.

When I checked the page software and drivers for your laptop, I noticed there's BIOS and chipset updates. Please run the HP Support Assistant to help with any other recommended updates.  Another link that can help is HP Notebook PC - connection of a monitor, projector or TV (Windows 8).

Have you tried to run the troubleshooter in Windows?

What is the model of the additional display?

Have you checked the site of the manufacturer of the drivers for the display?

Please let me know the results.

Thank you for your participation in the Forums of HP where we want to help you as well as others who may encounter a similar problem as yourself. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community! To show recognition for my efforts please click on the ""Thumbs Up " below."

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