U2717D HDMI signal not detected

My U2717D is less than 1 week old. I plugged it with my early 2012 MacBook Pro 15 via display port using the cable supplied with the monitor. It works admirably or not the monitor input Source is set to manual or Auto select.

Then I tried to connect my other laptops using HDMI. The cable is a HDMI cable that I connect laptops to my TV to existing work. Laptops are HP Pavilion X 2 13 (win 10 with all latest updates) and Asus S200E (Win 8.1). I also tried my MBP with a CDM-> HDMI adapter. All 3 laptops did not detect the monitor when the source is in Auto Select, monitor says HDMI no signal. All 3 laptops did not detect the monitor turned off the automatic selection and manually selected the HDMI input. DisplayPort cable has also been disconnected for the test, it made no difference. I also have a working device Google ChromeCast 2 that I plugged directly on the U2717D HDMI port. In all cases, the monitor reported no signal HDMI cable, or computers that are detectable by the monitor.

Finally, I got the job of HP. I remember, I had to unplug all cables including the power of U2717D. Turn on U2717D, turn on the laptop, then plug an HDMI cable. A sigh of relief, I plugged the MBP to DP cable and it seems to work. The next day, I tried the Asus. Again, no signal on HDMI, no monitor detected. I unplugged DP, HDMI, pedaled power the monitor, select Manuel HDMI then connect the Asus and it finally worked.

I have a Dell XPS13 arriving at which I intend to move the monitor between XPS 13 on HDMI and DisplayPort on the MBP (via USB to HDMI adapter type-C). However, it is unacceptable if I need power cycle and unplug the cables every time! Is a kind of 'feature' question or undocumented? Or is my defective U2717D HDMI port and I need to arrange for an Exchange?

Before we get it exchanged, contact Dell Technical Support and ask them to send you our HDMI to HDMI Cable, part T516N. See if it fits best.

Tags: Dell Peripherals

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