Death of a MacBook Pro... diagnosis?
End 2011 15 "MacBook Pro running 10.11.3 (perhaps 10.11.4,, but I don't think). It has been upgraded after that I bought 16 GB of RAM from OWC.
Worked perfectly for almost 5 years... until last night.
Now what happens, it is what get the normal market log on screen, select a user and log.
Progress bar under progresses user for some time (not sure it ends), then grey screen for a bit, then off, then on again and REPEAT.
It doesn't seem to be the hard drive because when I boot from a recent backup to an external drive: SAME BEHAVIOR.
Any ideas what this could be and what it might cost to fix?
How much could an Apple store or a certified Apple repair shop costs to estimate the repair?
Funny thing is that I recently wondered if it would be useful to spend money on this old laptop by replacing the 750 GB HD with an SSD (and put in a new battery)!
Can you use Cmd + R during startup to enter the machine?
Tags: Notebooks
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Make an appointment at the Genius Bar in Apple for the service. If you need a Apple Store - find a store - Apple.
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Save the MacBook Pro - white screen of death
My macbook pro starts, I get the ringtone to start and then the white screen of death that led to the computer to activate the walk and walk. I bring in my computer for repairs, but I am not able to save anything as none of the start up works. I can not access the disk utility, I tried! I wonder if anyone has experienced this or has any suggestions on what to do before going for repairs.
What model of MacBook Pro?
Maybe this problem
http://www.Apple.com/support/MacBookPro-videoissues/
What happens if you connect an external monitor?
-Try to reset memory NVRAM/PRAM and SMC
MacIntel: Reset of the controller (SMC) system management
https://support.Apple.com/en-us/HT201295
Subject of memory NVRAM and PRAM
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MacBook Pro 2012 Rainbow ball of death every few seconds
Hello world.
I have known shift problems with my Macbook Pro 13 inch 2012. I have IE installed Capitan. I don't know what the problem is, but I did a lot of things to try to solve this. I can post more details if necessary, but I am currently typing on my macbook which is incredibly laggy and it's hard to type anything.
(1) repair disk permissions
(2) checked Activity Monitor and RAM and CPU appear to well (and I see that when no application is opened)
(3) reinstalled El Capitan, after erasing
(4) zero applications open except Safari as I type this
(5) have tried to do first aid on Macintosh HD in disk utility, but the disc is fine
(6) Ran Apple Hardware Test and no material turned out to be problematic
(7) allow indexing full spotlight, but just in case, as he stopped to work just to see if it would help
(8) to reset the SMC and LANDAU
(9) I have a backup on my external hard drive
Lag problems (where the wheel of the Rainbow of death appears and then goes away after 30 seconds or more) still occur even if an activity very very minimum occurs. This shift comes once in a while, it's something unbearable. GAL produced any application that I use (eg. Chrome, Safari, Finder, system preferences, etc.).
I have a log from the Console that appeared like I barely did anything in Safari, come on a browser window, but he started trolling very poorly. I can't read the newspapers and even if I tried, I don't see what the problem with my laptop.
2015-11-28 10:05:09.106 PM apsd [72]: MessageTracer: load_domain_prefix_whitelist:120: missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains
2015-11-28 10:05:14.720 PM WindowServer [149]: _CGXRemoveWindowFromWindowMovementGroup: window 0x1a is not attached to the window 0 x 52
2015-11-28 10:05:15.477 Safari [251] PM: KeychainGetICDPStatus: key :-25300
2015-11-28 10:05:15.477 Safari [251] PM: KeychainGetICDPStatus: status: power off
2015-11-28 10:05:26.660 PM sandboxd [124]: com.apple.Safari (469) ([469]) deny com.apple.CoreServices.coreservicesd mach-search
2015-11-28 10:05:26.670 PM sandboxd [124]: com.apple.Safari (469) ([469]) deny-metadata-reading of files/usr
2015-11-28 10:05:39.994 PM com.apple.xpc.launchd [1]: (com.apple.WebKit.Networking.7B4BBD32-16A2-4A1E-929D-91211DCB7F0B [467]) Service came out with abnormal code: 1
Com.apple.SecurityServer [75 of 10:06:12.375 PM 2015-11-28]: Session 100030 created
2015-11-28 10:06:18.715 PM WindowServer [149]: _CGXRemoveWindowFromWindowMovementGroup: window 0x1a is not attached to the window 0 x 52
2015-11-28 10:06:18.716 PM [251] Safari: 17 22 tcp_connection_tls_session_error_callback __tcp_connection_tls_session_callback_write_block_invoke.434 error
2015-11-28 10:06:18.716 PM Safari [251]: error in tcp_connection_tls_session_error_callback 21 __tcp_connection_tls_session_callback_write_block_invoke.434 22
2015-11-28 10:06:18.717 Safari [251] PM: __tcp_connection_tls_session_callback_write_block_invoke.434 18 22 tcp_connection_tls_session_error_callback error
2015-11-28 10:06:18.717 Safari [251] PM: __tcp_connection_tls_session_callback_write_block_invoke.434 20-22 tcp_connection_tls_session_error_callback error
2015-11-28 10:06:18.718 PM Safari [251]: 19 22 tcp_connection_tls_session_error_callback __tcp_connection_tls_session_callback_write_block_invoke.434 error
2015-11-28 10:06:18.718 Safari [251] PM: __tcp_connection_tls_session_callback_write_block_invoke.434 16 22 tcp_connection_tls_session_error_callback error
2015-11-28 10:06:19.036 PM Safari [251]: 22 22 tcp_connection_tls_session_error_callback __tcp_connection_tls_session_callback_write_block_invoke.434 error
2015-11-28 10:07:01.898 PM Safari [251]: # cannot load the AddressBook class CNContactNameFormatter
2015-11-28 10:07:04.113 PM WindowServer [149]: _CGXRemoveWindowFromWindowMovementGroup: window 0x1a is not attached to the window 0 x 52
2015-11-28 10:07:04.116 Safari [251] PM: __tcp_connection_tls_session_callback_write_block_invoke.434 25 22 tcp_connection_tls_session_error_callback error
2015-11-28 10:07:04.116 PM Safari [251]: 26 22 tcp_connection_tls_session_error_callback __tcp_connection_tls_session_callback_write_block_invoke.434 error
2015-11-28 10:07:04.117 Safari [251] PM: __tcp_connection_tls_session_callback_write_block_invoke.434 24 22 tcp_connection_tls_session_error_callback error
2015-11-28 10:07:04.117 Safari [251] PM: __tcp_connection_tls_session_callback_write_block_invoke.434 28 22 tcp_connection_tls_session_error_callback error
2015-11-28 10:07:04.117 Safari [251] PM: __tcp_connection_tls_session_callback_write_block_invoke.434 27 22 tcp_connection_tls_session_error_callback error
2015-11-28 10:07:04.118 PM Safari [251]: 23 22 tcp_connection_tls_session_error_callback __tcp_connection_tls_session_callback_write_block_invoke.434 error
2015-11-28 10:07:04.314 PM Safari [251]: 29 22 tcp_connection_tls_session_error_callback __tcp_connection_tls_session_callback_write_block_invoke.434 error
2015-11-28 10:07:43.919 PM WindowServer [149]: _CGXRemoveWindowFromWindowMovementGroup: window 0x1a is not attached to the window 0 x 52
2015-11-28 10:07:44.105 PM Safari [251]: 36 22 tcp_connection_tls_session_error_callback __tcp_connection_tls_session_callback_write_block_invoke.434 error
I do not have a moment where everything started late in Safari and I saw these papers appear:
2015-11-28 10:50:55.101 PM com.apple.xpc.launchd [1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x10000010.AppleSpell" attempted to divert the end point "fi (Apple) _OpenStep" owner: com.apple.xpc.launchd.oneshot.0x10000003.AppleSpell
2015-11-28 10:50:55.102 PM com.apple.xpc.launchd [1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x10000010.AppleSpell" attempted to divert the end point "_OpenStep en (Apple)" owner: com.apple.xpc.launchd.oneshot.0x10000003.AppleSpell
2015-11-28 10:50:55.102 PM com.apple.xpc.launchd [1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x10000010.AppleSpell" attempted to divert the end point "TI (Apple) _OpenStep" owner: com.apple.xpc.launchd.oneshot.0x10000003.AppleSpell
2015-11-28 10:50:55.102 PM com.apple.xpc.launchd [1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x10000010.AppleSpell" attempted to divert the end point "_OpenStep ko (Apple)" owner: com.apple.xpc.launchd.oneshot.0x10000003.AppleSpell
2015-11-28 10:50:55.102 PM com.apple.xpc.launchd [1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x10000010.AppleSpell" attempted to divert the end point "nb (Apple) _OpenStep" owner: com.apple.xpc.launchd.oneshot.0x10000003.AppleSpell
2015-11-28 10:50:55.102 PM com.apple.xpc.launchd [1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x10000010.AppleSpell" attempted to divert the end point "_OpenStep nl (Apple)" owner: com.apple.xpc.launchd.oneshot.0x10000003.AppleSpell
2015-11-28 10:50:55.102 PM com.apple.xpc.launchd [1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x10000010.AppleSpell" attempted to divert the end point "_OpenStep pl (Apple)" owner: com.apple.xpc.launchd.oneshot.0x10000003.AppleSpell
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2015-11-28 10:50:55.103 PM com.apple.xpc.launchd [1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x10000010.AppleSpell" attempted to divert the end point "pt_PT (Apple) _OpenStep" owner: com.apple.xpc.launchd.oneshot.0x10000003.AppleSpell
2015-11-28 10:50:55.103 PM com.apple.xpc.launchd [1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x10000010.AppleSpell" attempted to divert "_OpenStep ru (Apple)" termination point of the owner: com.apple.xpc.launchd.oneshot.0x10000003.AppleSpell
2015-11-28 10:50:55.103 PM com.apple.xpc.launchd [1]: (com.apple.xpc.launchd.domain.user.501) Service "com.apple.xpc.launchd.oneshot.0x10000010.AppleSpell" attempted to divert the end point "sv (Apple) _OpenStep" owner: com.apple.xpc.launchd.oneshot.0x10000003.AppleSpell
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2015-11-28 10:51:03.801 PM AppleSpell [369]: *-[NSMachPort handlePortMessage:]: a fall incoming message because the connection is not valid
2015-11-28 10:51:03.801 PM AppleSpell [369]: *-[NSMachPort handlePortMessage:]: a fall incoming message because the connection is not valid
2015-11-28 10:51:03.801 PM AppleSpell [369]: *-[NSMachPort handlePortMessage:]: a fall incoming message because the connection is not valid
2015-11-28 10:51:03.802 PM AppleSpell [369]: *-[NSMachPort handlePortMessage:]: a fall incoming message because the connection is not valid
2015-11-28 10:51:03.802 PM AppleSpell [369]: *-[NSMachPort handlePortMessage:]: a fall incoming message because the connection is not valid
2015-11-28 10:51:40.500 PM AppleSpell [369]: *-[NSMachPort handlePortMessage:]: a fall incoming message because the connection is not valid
2015-11-28 10:51:40.501 PM AppleSpell [369]: *-[NSMachPort handlePortMessage:]: a fall incoming message because the connection is not valid
Thoughts?
My gut feeling is that your HARD drive has failed. Make sure you have in place a current redundant backup plan.
Did you clone to boot from an external start, that confirm or deny that it is the internal HD failure.
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I have been scammed by Mindbrix last week, and this community let me know... Thank you! Is it possible that they could have installed some sort of malicious software on my Macbook Pro X or am I protected? My computer works normally at this stage.
Is it possible that they could have installed some sort of malicious software on my Macbook Pro X or am I protected?
If you don't give them access to your computer or download something on their request, you should be fine. If you allow them access or downloaded something, you must erase and reformat your hard drive, then restore your computer from a backup taken before when you allowed them access. Change your passwords and other critical information also. Not sure what software have been installed. If necessary, contact your bank to make opposition and cancel your credit card.
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Spinning wheel of death does not allow me to disable the MacBook Pro.
This is a MacBook Pro with El Capitan 2015. I was alerted to update. Mission accomplished. Then I was offered the encryption service, I went to download. The window "Setting your Mac upward", appeared. Then the spinning wheel appeared. It was about 15 minutes without change. What can I do? How I close safely down. I have an external hard drive. Thinking that may be related, I unplugged it. However, the wheel keeps spinning.
Reset the SMC. Choose the method for "on Mac Laptops with non-removable battery.
https://support.Apple.com/en-us/HT201295
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2013: MacBook Pro replacement motherboard or not
Brain Trust,
I need some advice here.
I have a 2013 fully bridged on (500 GB SSD, 16 GB of RAM) MacBook Pro and the sound from the speakers awefully distorted.
I did all the regular troubleshooting inclusing a clean installation of the operating system, applications 3rd party and the problem persists.
The distortion is NOT dependent on volume, it is still there, as if the sound is cut at all levels.
Now, the headset on the port is perfectly clean, so I think I have it narrowed down to the (material) built-in drivers for speakers. I went to the Genius bar and they agreed and recommend a motherboard replacement. Since I have a month left my Applecare, I could do it, but I hesitate. Professionally, I rely heavily on my machine on a daily basis, and I fear that a machine otherwise perfect with zero problems (other than the problem of speaker) will be messed up.
What is your experience with a motherboard swap and what do you recommend I do? Live with the distortion and contemplate a great Macbook, or opt for repair until the warranty runs out. NB, I have a very old Macbook that I can use for the week or I'll have to miss my machine.
I'll answer my own question:
Do it! I had a fantastic experience! Not only was my main problem, distortion in speakers, correctly diagnosed and resolved, since engineering also saw a small white spot on my screen (who had been there forever), I also had a nine screen. Not only that, I got a new valve and bottom plate, so after 3 years of intensive use, my Macbook Pro looks like new again. Total costs under Apple care program: $0.
It's really the only problem with Aplle MacBooks: my excuse to buy a new went through the window, this machine will last me a few years ago!
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My macbook pro retina A1502 13 '' SSD drive dies randomly
I was using my macbook pro and went for a coffee in my ofice, and when to come back to her, that was off.
I turned away and a few minutes stop later you it, and I was unable to start it again.
5 days later I plugged and it turned on, I started to back up my data and like 8 minutes, dead again.
I waited 3 days and turned on, save al my data, used for an hour (happy) and then when he fell asleep. death again.
I don't know what is wrong, any help?
Reset the SMC could solve the problem.
Reset the management system (SCM) controller on your Mac - Apple Support
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Fault on my Macbook Pro in Nigeria
I have a macbook pro that I bought 2 years back and all of a sudden the laptop won't boot any more although when the load is connected the charger shows green color.
I work in nigeria and made visit to the store in Mall i city of ikeja told that I have to send the phone to the service center located in the State of dolphin, ikoyi.
I sent the laptop to the service center but was asked to pay a fee of about $ 50 (20 000 naira) American so that they can diagnose the failure on the laptop and then let me know what the fault is and how much it would cost to fix it.
What is the normal procedure?
Waiting for your answer? Anyone have a similar problem before?
Kind regards
Charlie
It is not unusual for a non-Apple store to charge a diagnostic fee.
This is the Office Mac Pro forum. I asked that your post moved to the forum of laptop MacBook Pro or another appropriate forum.
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WD My Passport drive external drive will not mount once my Macbook Pro is already on
Hello
I actually had this problem for a year or two, but I'm finally getting bugged to this topic enough to see if it can be 'fixed '.
I have a 2 to WD My Passport portable HD connected to my macbook pro via an external (wall outlet) powered TRUST 5 x USB3 Hub. If everything is connected, when I start the macbook pro there is no problem and the WD My Passport is mounted in the finder. But if I remove manually the hard drive and then try to mount it again while the macbook pro is running it doesn't mount not. It used to, but he won't now.
In the past the WD My passport would need to unplug and perhaps the USB3 hub would need power cable disconnect from him and the USB hubs out the macbook pro. So when I joined this new and plugged the hard drive WD in the hub, it would rise very well. But now it's just point blank refuses to ride until I restart the macbook pro. Once I restart it it climbs perfectly and stays up forever--until it is dismantled manually - and then I have to restart the macbook pro again so he could mount once more.
I tried all combinations of pull cables and adapters to power but nothing has worked. After dismantling the WD hd and plug back on the USB3 light led on the hub hub lights up and the hard drive turns manually, but, as I say, it is not mount and it is not visible in disk utility.
Any ideas please? It's a bit annoying to have to keep restarting the mac whenever I had to unplug the hard drive WD.
"As issued" WD Passport appear to cause a number of reports of trouble around here. You have already taken the first "not best" - using a powered hub. Just make sure that the hub is really power (lights on, for example). It could be that the external drive is in its death throws.
This happen if the WD is the only thing on the powered hub?
The Mac USB ports work with other devices?
Here's what my experience with these things has believing me. WD made great bare discs, but I can't be so kind to their pens. Three questions:
(1) I think that they should use chipsets which are not very easy to Mac.
(2) most driving the ship formatted for Windows
(3) even those shipped as "Mac editions have some odd which makes it difficult to access file formatting.
If you do not have to share the drive with a Windows computer, you can reformat the drive and that often fixes "fail to mount/recognize" question. Disk utility is your tool of choice here because it is already installed on your Mac. Completely erase the WD drive by selecting the tab 'Clear' in the bar tabs to disk utility. Define the plan of Partition to GUID Partition map and journaled for Mac extended format. Press the button 'clear '. The reader will now will be rid of eccentric WD partitioning and formatting schemes and be a good Mac hard drive.
If you share the road with a Windows computer, consider getting a better workout. After having fought external drives 'brand' on my computers and others that I maintain, I now use only boxes of other computer world with naked WD drives inside. Since this change, I have zero problems. For my MacBook Pro, I use this forum:
https://eShop.MacSales.com/item/OWC/MEPMU3ES/
I ordered the external power optionally for use at home and go on the road bus-powered. It's an empty envelope - just a hard drive of nu. They are more expensive than the stuff that Staples puts on sale every weekend, but are much more reliable. I ask the question. "What is my value data?"
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Macbook Pro retina does not illuminate
Hi all
I have a 2015 13 "Macbook Pro, that will not start at all. Last night I came back after a day holiday and powered to the top of my Macbook for the first time in two weeks. The battery level was around 25%, so I plugged the magsafe and did some navigation / watching Youtube. I noticed the GET a little slow mac and a youtube video stutter a bit, but it was late so I was not too concerned and put the Mac to sleep mode by closing the lid.
This morning, after waking up, I noticed that the magsafe light was still orange, which seemed strange to me as he did pay for one night for a good 10 hours. I opened the cover, but the mac does not wake up. I pressed the power button and the computer booted. At first, everything seemed OK but the computer seems slow and internet soon.
As the bright light battery was still orange that I flew over the battery icon, which showed 100%. I unplugged the magsafe and he fell immediately to 0%, so I reconnected it. I went to make a diagnosis, however about 20-30 seconds later the computer shuts down.
Since then, he failed to power to the top of all and nothing I have try works. I tried to hold the power button down, but nothing. There is no edge and the caps lock button is not illuminated, so I know that is not a problem of display.
I left the magsafe plugged in for 4 hours, and it's still orange.
I have reset the SMC. While this life Magsafe turns green for a few seconds, and then turn the orange back.
I tried an another magsafe, which is the same, so I've reduced that as a problem.
I spoke to Apple support, who say it could be the battery and take it to an Apple store. My most close is a 150 miles round trip, and there is no reserves for the next 8 days. I'm sure this will be a hardware problem, but everyone does not accept that it is likely to be the battery? I did have problems with the battery before it and the charge went really well. Would not the Mac boot always if there was a problem with the battery while it is still plugged into the mains?
Any help or insight is greatly appreciated
There could be several reasons why your macbook pro turns on. Just throw the grounds up into the air and choose one.
Apple stores are not the only places that repair of the Macs.
APSP (Apple Premium Service Provider)
International of the APSP and other Services
How to find your nearest Service Premium Apple supplier (DAD)
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Apple hardware test does not on macbook pro or macbook, 2010, 2010. Both run 10.1 and 10.10, respectively. Wielding D in power does not launch apple hardware test as advertised. s he is weaned something special to do?
Thank you
Alex
For versions of model before 2013 diagnostic test uses a different method.
Two different media cover aspects There are reasons
Why the AHT vs diagnoses may not work in some models of the year of construction.
And with specific systems, the recovery partition (or lack thereof).
• With the help of Apple Diagnostics - Apple Support
For computers shipped with OS X 10.7 or earlier, the test is on the
Press Kit of included system disk; If you start from there to run the test.
• With the help of Apple Hardware Test - Apple Support
• Finding material defects: explore Ardourel & Apple Diagnostics
Before you run AHT /Apple Diagnostics. By controlling both the software and
distribution of material for its systems, Apple is able to optimize the two halves to work...
http://computers.tutsplus.com/tutorials/finding-hardware-faults-exploring-AHT-AP ple-diagnosis-mac-60456
There are some methods and ideas in the articles above.
A reason for the question, you face, is the vintage material & macOS they shipped with.
Good luck & happy computing!
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Network with the MacBook Pro 15 "problems
My new MacBook Pro (15-inch, mid-2015 retina) has 16 GB memory MHz DDR3.
2.8 GHz Intel Core I & and an AMD Radeon R9 M370x PCie, in addition to an integrated
Chipset Intel Iros Pro model. I am running OS X El Carolina Version 10.11.6, with 12 Parallels and Windows 7 for a few
the company's programs, but I mainly work on the Mac side.
An intermittent connection problem became constant after a week of using the computer. My router DLink DSL (model 2750B) is two feet away from the computer. In the system preferences / iCloud, I get "There was an error connecting to server Apple ID" my MacPro, iPad Samsung Galaxy S7 and Air 2 all connect with the same router wireless without any problem. (All my OTHER computers connected also with the same Apple ID and password without problem. IMac 2012, MacPro, 2012 MacBook Pro, iPad 2 and the new iPad 2 Air)) I have a screenshot of the error message "None of your preferred networks are available" and in the same time to a list of all available networks, including my own. Several times, I click on my network and get the response "the xxxxxxnetwork could not be contacted."
I solved problem with Verizon, my provider, yesterday, and the routine test found that I have an intense tone, but the computer could not complete the test routine. I ran "Diagnoses" several times this evening - this is after 23:00, and the report suggests that I will review wi - if recommended (fact), that I have a crowded WiFi channel (almost anyone else is in the building at this late hour) and I have to reboot the router (I did several times) and that maybe I should join a Wi - Fi network network that is associated with the Internet (like mine that works for all other devices.)
Any suggestions on how to solve problems, or I would return the computer. It's beautiful, and I spent a lot of time updating, installation, customization, before this stop of a Wi - Fi. I had to buy a new router, but tests with Verizon made me doubt that a new router would solve this problem.
Thanks for all the wisdom and strategies. Maggie2012
Hello maggie2012,
Thank you for using communities of Apple Support.
I understand your message that you are not able to connect your new MacBook Pro to your home Wi - Fi network. You did some great troubleshooting so far! I also recommend you to test the issue in Safe Mode and in an another user account on your Mac. The following articles will provide you with the steps necessary to test the problem in Mode safe and in another user account:
How to test a question in another user on your Mac account
Best regards
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help with a lazy slow macbook pro
Hi, I was wondering if someone with a good understanding of the EtreCheck might be able to help me with my old powerbook, rusty.
Here is the report copied and pasted from the EtreCheck diagnosis that I just ran (lots of red type):
Thank you!
EtreCheck version: 2.9.13 (267)
Report generated 2016-07-30 19:29
Download EtreCheck from https://etrecheck.com
Time 09:23
Performance: Below average
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Verify the signatures of Apple: enabled
Problem: Beachballing
MacBook Pro (15-inch, mid 2009)
[Data sheet] - [User Guide] - [warranty & Service]
MacBook Pro - model: MacBookPro5, 3
1 3.06 GHz Intel Core 2 Duo CPU: 2 strands
8 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 4 GB DDR3 1067 MHz
BANK 1/DIMM0
OK 4 GB DDR3 1067 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 342
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1440 x 900
Cinema HD Display 1920 x 1200
NVIDIA GeForce 9600M GT - VRAM: 512 MB
OS X El Capitan 10.11.6 15G (31) - since the start time: about 3 days
ST9500420ASG disk0: (500,11 GB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
ShiftySeven II (disk0s2) /: 499,25 GB (56,75 GB free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
MATSHITADVD-R UJ-868)
Built-in ISight from Apple Inc..
Hub keyboard Apple, Inc.
Apple, Inc. Apple Keyboard
Card reader Apple
Apple Inc. Apple keyboard / Trackpad
Computer, Inc. Apple IR receiver.
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
Mac App Store and identified developers
/Applications/AirParrot.app
com.squirrels.airparrot.framebuffer [no charge] (1.4 - SDK 10.8 - 2014-04-19) [Support]
/ Applications/Caplio Mounter.app
[no charge] jp.co.ricoh.kext.caplio - 10.3 (4.0 - 2008-11-21) [Support]
[no charge] jp.co.ricoh.kext.caplio - 10.4 (4.0 - 2008-11-21) [Support]
DiskWarrior.app
com.alsoft.Preview [no charge] (4.1 - 2007-12-31) [Support]
/ Service.app incompatible software/Parallels
com.parallels.kext.prl_hid_hook [no charge] (4.0 3844.408728 - 2012-12-27) [Support]
com.parallels.kext.prl_hypervisor [no charge] (4.0 3844.408728 - 2012-12-27) [Support]
com.parallels.kext.prl_netbridge [no charge] (4.0 3844.408728 - 2012-12-27) [Support]
com.parallels.kext.prl_usb_connect [no charge] (4.0 3844.408728 - 2012-12-27) [Support]
com.parallels.kext.prl_vnic [no charge] (4.0 3844.408728 - 2012-12-27) [Support]
/ Library/Application Support/Avast/components/fileshield/not signed
[loading] com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-07-21) [Support]
/ Library/Application Support/Avast/components/proxy/not signed
[loading] com.avast.PacketForwarder (2.1 - SDK 10.10 - 2016-07-21) [Support]
/ Library/Extensions
[loading] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8 - 2016-07-26) [Support]
[loading] net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8 - 2016-07-26) [Support]
/ System/Library/Extensions
[no charge] com.beceem.BeceemAppleWiMAXAdapter (5.2.56d16 - 2016-07-26) [Support]
com.devguru.driver.DIFMCDFree [no charge] (1.1.0 - 2016-07-26) [Support]
com.devguru.driver.DIFMSerial [no charge] (1.1.0 - 2016-07-26) [Support]
com.fklt.driver [no charge] (1.8.0 - 2016-07-26) [Support]
[no charge] com.novatelwireless.driver.3G (v2.2.8 (3)-2016-07-26) [Support]
com.novatelwireless.driver.DisableAutoInstall [no charge] (1.2 - 2016-07-26) [Support]
[no charge] com.sierrawireless.driver.SierraDevSupport (2.0.6.0 - 2016-07-26) [Support]
[no charge] com.sierrawireless.driver.SierraFSCSupport (2.0.6.0 - 2016-07-26) [Support]
/System/Library/Extensions/NovatelWireless3G.kext/contents/plugins
[no charge] com.novatelwireless.driver.3GData (v2.2.8 (3)-2011-11-05) [Support]
ParallelsDesktopTransporter: Path: / Library/StartupItems/ParallelsDesktopTransporter
Startup items are obsolete in OS X Yosemite
[operation] com.apple.Finder.plist (2016-02-19) -invalid signature!
[loading] com.apple.FollowUpUI.plist (2016-02-11) -invalid signature!
[loading] com.apple.ScreenReaderUIServer.plist (2016-02-16) -invalid signature!
[loading] com.apple.powerchime.plist (2016-02-22) -invalid signature!
[loading] com.apple.quicklook.32bit.plist (2016-02-04) -invalid signature!
[operation] com.apple.quicklook.plist (2016-02-04) -invalid signature!
[loading] com.apple.quicklook.ui.helper.plist (2016-02-04) -invalid signature!
[loaded] 9 tasks Apple
[loading] 149 tasks Apple
[operation] 64 tasks Apple
[killed] 16 tasks Apple
16 killed processes lack of RAM
[loaded] 45 tasks Apple
[loading] 153 tasks Apple
[operation] 78 tasks Apple
[killed] 14 tasks Apple
14 killed process lack of RAM
[no charge] com.adobe.AAM.Updater - 1.0.plist (2016-06-14) [Support]
[failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2016-07-13) [Support]
[failure] com.adobe.AdobeCreativeCloud.plist (2016-04-27) [Support]
[loading] com.adobe.CS5ServiceManager.plist (2010-06-17) [Support]
[operation] com.avast.secureline.update - agent.plist (2016-06-29) [Support]
[loading] com.avast.secureline.userinit.plist (2016-06-29) [Support]
[operation] com.avast.update - agent.plist (2016-07-22) [Support]
[loading] com.avast.userinit.plist (2016-07-22) [Support]
[operation] com.brother.LOGINserver.plist (2013-10-06) [Support]
[no charge] com.oracle.java.Java - Updater.plist [Support]
com.TeamViewer.TeamViewer.plist [no charge] (2016-02-14) [Support]
com.TeamViewer.teamviewer_desktop.plist [no charge] (2016-02-14) [Support]
[loading] com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]
[loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]
[loading] com.adobe.SwitchBoard.plist (2011-12-14) [Support]
[loading] com.adobe.agsservice.plist (2015-11-02) [Support]
[failure] com.adobe.fpsaud.plist (2016-05-09) [Support]
com.adobe.versioncueCS3.plist [loading] (2008-06-22) [Support]
[loading] com.avast.init.plist (2016-07-22) [Support]
[loading] com.avast.secureline.init.plist (2016-06-29) [Support]
[loading] com.avast.secureline.uninstall.plist (2016-06-29) [Support]
[loading] com.avast.secureline.update.plist (2016-06-29) [Support]
[loading] com.avast.uninstall.plist (2016-07-22) [Support]
[loading] com.avast.update.plist (2016-07-22) [Support]
[loading] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[loading] com.oracle.JavaInstallHelper.plist (2016-04-21) [Support]
[no charge] com.oracle.java.Helper - Tool.plist [Support]
[loading] com.roamingclient.cell.mac.roamingclient.plist (2011-11-05) [Support]
[loading] com.rogueamoeba.instanton - agent.plist (2016-06-23) [Support]
[operation] com.sierrawireless.SWoCMon.plist (2010-05-20) [Support]
com.sierrawireless.SierraReset.plist [no charge] (2010-05-20) [Support]
[loading] com.teamviewer.Helper.plist (2015-09-29) [Support]
com.TeamViewer.teamviewer_service.plist [no charge] (2016-02-14) [Support]
[loading] com.adobe.AAM.Updater - 1.0.plist (2010-06-28) [Support]
[failure] com.adobe.ARM. [...]. plist (2010-06-22) [Support]
[failure] com.adobe.ARM. [...]. plist (2009-10-26) [Support]
[failure] com.adobe.ARM. [...]. plist (2011-12-15) [Support]
[operation] com.amazon.music.plist (2014-10-18) [Support]
[failure] com.apple.MobileMeSyncClientAgent.plist (2011-06-14) -/System/Library/PrivateFrameworks/DotMacSyncManager.framework/Resources/mobilem esyncclient: Executable not found!
[failure] com.apple.SafariBookmarksSyncer.plist (2009-09-14) -/Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn customer: Executable not found!
[loading] com.avast.home.userinit.plist (2016-07-22) [Support]
[loading] com.avast.secureline.home.userinit.plist (2016-06-29) [Support]
[loading] com.google.keystone.agent.plist (2016-07-11) [Support]
[operation] com.spotify.webhelper.plist (2015-05-30) [Support]
info.lokiware.attachmenttamer.cleanup.plist [no charge] (2013-01-07) [Support]
[failure] info.lokiware.attachmenttamer.setupagent.plist (06-01-2013) [Support]
iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox application (/ Applications/Dropbox.app)
Application of Google Reader (Google Drive.app/Applications /)
Hidden AdobeResourceSynchronizer Application (/ Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Garmin Express Service application (/ Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
Request for EvernoteHelper (/ Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
[ongoing] com.adobe.CCLibrary.166112
com.apple.BKAgentService [killed]
com.apple.MailServiceAgent [loading]
com.Apple.mail.80352 [loading]
com.avast.account [loading]
[ongoing] com.avast.daemon
[ongoing] com.avast.FileShield
[ongoing] com.avast.helper
[ongoing] com.avast.proxy
com.avast.secureline.Burger [loading]
[ongoing] com.avast.secureline.service
[ongoing] com.avast.service
[ongoing] com.brother.utility.NETserver.157792
[ongoing] com.brother.utility.USBserver.137312
[ongoing] com.evernote.EvernoteHelper.66912
[ongoing] com.Garmin.Renu.service.3552
[ongoing] com.getdropbox.dropbox.134752
[loading] 421 tasks Apple
[operation] 184 tasks Apple
[killed] 33 tasks Apple
DirectorShockwave: 11.6.6r636 (2012-08-09) [Support]
Unity Web Player: UnityPlayer version 4.1.3f3 (2013-05-30) [Support]
Default browser: 601 - SDK 10.11 (2016-07-26)
Flip4Mac WMV Plugin: 2.3.8.1 (2011-01-13) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-27) [Support]
FlashPlayer - 10.6: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]
AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-13) [Support]
Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-10) [Support]
QuickTime Plugin: 7.7.3 (2016-07-26)
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-13) obsolete! Update
iPhotoPhotocast: 7.0 - 10.8 SDK (2013-04-30)
NP_2020Player_IKEA: 5.0.93.0 - SDK 10.6 (2011-10-03) [Support]
AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-13) [Support]
GarminGpsControl: 4.0.2.6 Beta - SDK 10.6 (2012-09-11) [Support]
SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-25) [Support]
JavaAppletPlugin: 15.0.1 - 10.7 (2016-05-04) check the version of the SDK
WebEx: 1.0 (2010-04-06) [Support]
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-07-30)
DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2015-07-11)
Save on Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-07)
Adobe Version Cue CS3 (2008-06-22) [Support]
Flash Player (2016-05-09) [Support]
Flip4Mac WMV (2011-01-13) [Support]
Growl (2013-12-20) [Support]
MacFUSE (2008-12-19) [Support]
Skip system files: No.
Automatic backup: YES
Volumes to back up:
ShiftySeven II: Disc size: 499,25 GB disc used: 442,50 GB
Destinations:
Toshiba Time Machine [Local]
Total size: 999,86 GB
Total number of backups: 40
An older backup: 23/04/15, 16:45
Last backup: 25/07/16, 20:34
Backup disk size: too small
Backup size GB 999,86 < (disc 442,50 GB X 3)
11% NotificationCenter
iTunes 11%
5% WindowServer
5% coreaudiod
3% kernel_task
Top of page process of memory: ⓘ
919 MB kernel_task
688 MB com.apple.WebKit.WebContent (4)
Mdworker (13) 238 MB
Safari of 205 MB
Mds_stores 156 MB
131 MB free RAM
8.12 used GB RAM (4.05 GB being cached)
176 MB used Swap
July 30, 2016, 18:49:37 ~/Library/Logs/DiagnosticReports/Install_2016-07-30-184937_[redacted].crash
com.adobe.Install - Applications/Utilities/Adobe Creative Cloud / * / Creative Installer.app/Contents/MacOS/Install Cloud
July 27, 2016, 16:21:32 /Library/Logs/DiagnosticReports/Kernel_2016-07-27-162132_[redacted].panic [details]
July 27, 2016, 16:18:59 /Library/Logs/DiagnosticReports/Kernel_2016-07-27-161859_[redacted].panic [details]
Uninstall Avast. It's a worthless scam that don't do anything useful. The only thing it does is a lot more then what it claims, that he you will protect from.
-
MacBook pro freezes when the mouse stops
I have a very strange problem with my Macbook Pro 13 "Retina display. When I login, the system freezes once I have stop moving the mouse. If I permanently move the mouse, the system works, but if I stop moving for about 2-3 seconds, the system hangs and I have to force turned off using the power button. I have troubleshooted all the way to the bottom for a pure install of El Capitan 10.11.6 but even after cleaning install it always does the same thing. Of course, it looks like a HW problem but I just wanted to see if someone else has had this problem and if there was a solution that was not related to HW.
mblas49 wrote:
I have troubleshooted all the way to the bottom for a pure install of El Capitan 10.11.6 but even after cleaning install it always does the same thing.
It would be more helpful if you listed what you've tried already, we can't look in your mind. But, run the Diagnostics to start.
Diagnosis of Apple is not as complete as the software they use at the Apple Store, but it can pick up something. Depending on the age of your system, you'll use one or the other.
https://support.Apple.com/en-us/HT202731
Diagnosis - Apple Support
Apple Hardware Test
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