Delay with Gotowebinar cloud connector records? Where is the problem?

Hi all

I ran a number of campaigns of Webinar recently and every time there was a delay with contacts once they land on the connector of cloud on the canvas of the campaign. In my last campaign, there was a delay of two hours. In the end I had to manually register a certain number of contacts they complained.

Would be - anyone know if there is a failure with gotowebinar or connectors of clouds are sometimes known to do this. Also are there tricks to try to minimize the delay.

If I can't solve this problem, I sued a different Webinar provider that cannot be a bad thing.

Thank you

HEY Kevin,

(Full disclosure: I work for ReadyTalk we have our own connector).

There are several ways that a delay may be introduced in the whole process. Without seeing your campaign, I'll just comment all.

  1. The use of the program generator will set up and artificial deadlines. If you are in normal mode, it's 15 minutes a step. I would recommend the canvas of the campaign to eliminate this type of delay.
  2. Have your segment on the campaign will cause a delay also because they need to cross a decision rule of "They did sign up?" before you get on the cloud connector. The answer here is that the form processing stage put them to a waiting time before the connector. (The step of waiting is configured pour.01 mins) It will also take forward invite since they would not be part of the initial segment.
  3. The cloud connector itself can be slow depending on the number of API calls it undergoes. W
  4. You may also have the form post directly on cloud connector, which eliminates a lot of #1 and #2 using the Repost at server stage in the stages of processing of forms. TJ fields has a document circulating here describing how to do so.

Using our own in-house cloud connector and avoiding the #1 and #2, we see coming in under 3 minutes quite systematically confirmations. Faster if you use the post to the step of the server in the form.

Hope that helps. Let me know if have any other questions.

Tags: Marketers

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