Dell Aero Smartphone drivers not recognized

Similar Questions

• DELL Vostro 1510-drive not recognized

  The energy guy

  Does not have a will to w-OS/Vista DELL Vostro 1510 only not the DVD player. Alert manager says device "this device cannot start" - 10 of the Code. Yesterday tech DELL replaced DVD drive, used, boot disk Windows does not not diskW, said looks like a software problem. What I do next.

  Hello

  Dungeon involved Dell's Support until the problem is solved, check their documentation online and their
  forums.

  Dell support
  http://support.Dell.com/

  Dell support drivers - product manual & warranty Info (left side) - and much more
  http://support.Dell.com/support/index.aspx?c=us&l=en&s=DHS

  Dell forums
  http://en.community.Dell.com/forums/

  ------------------------------------------------------------------------------------------------------------------

  Description of errors related to the 10 Code that generates the Device Manager in Windows on computers
  http://support.Microsoft.com/kb/943104/

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Smartphone USB NOT RECOGNIZED

  Checked the same problem. Computer laptop Windows 8 has not detected the A390 lenovo but the issue is not with the phone, since I was able to easily connect to a Windows XP desktop... There is no problem with the USB ports on the laptop, I am able to connect and use several usb devices, external hard drives, flash drives and other smartphones to android and iOs systems... but not the a390 lenovo

  Split-

  https://answers.Microsoft.com/en-us/Windows/Forum/windows_8-hardware/smartphones-USB-not-recognize/deaf568e-27CB-4dce-AC11-91cabe74a5c1

  Hi RaRojo,

  Thank you very much for the detailed information. The issue could occur due to compatible device driver.

  Uninstall, reinstall everything about the handset and check the status of the issue. Refer to the steps below to uninstall device driver and applications.

  Step 1: Uninstall the device driver in Device Manager.

  1. Press the Windows and X keys simultaneously.
  2. Click on Device Manager.
  3. Locate, right-click on the device.
  4. Click Uninstall.
  5. Restart the computer after the successful uninstallation of the device.

  Step 2: refer to these steps to uninstall a program.

  1. Press Windows + X on your keyboard.
  2. Click on Control Panel.
  3. From the Control Panel, select display large icons and open programs and features.
  4. Right click on the program and click Uninstall

  You can download driver from the following link.

  A390 Smartphone RSS.

  http://support.Lenovo.com/us/en/products/phones/a-series/A390-Smartphone?tabname=downloads

  I hope this helps. Please let us know if you need more assistance.

• Reference Dell T5400 new SSD not recognized

  I'm having a problem with the installation of a new SSD on my T5400. Ultimatly I want to load the operating system and all the software on the SSD and then install a 2nd hard drive SSD of same type and size to store my files.

  My specific situation is:

  Previously a poweredge 6 / i sas card scsi perc 6 with the installation of 500 GB HD (2) RAID 0, Win 7 pro 64 bit.

  I removed the adapter perc 6 and installed a new Samsung 850 Evo 500 gb SSD on sata 0 position. I'm trying to do a fresh reload of the OS on the SSD with the bios (Version 11) set to Raid Autodetect/AHCI selected.

  During the installation of windows, it does not see the SSD and seeks pilots continue. I tried to find the appropriate drivers on the website of dell for my system and the unziped NautilusDOSA48_ZPE, put on a USB key. He looked for a driver, but windows has returned a message 'no driver signed found. Of note is that I was able to remove my other format of the underdisk of configuration management and create a simple volume on disk.

  Issues related to the:

  Is the withdrawal of the RAID card affecting the installation, was it the previous series of drivers that I seem to be missing? If so how can I work around this?

  Leaves the RAID card to and not connected to the drive or connect to the card and a raid configuration, a configuration option 'no '? If so is it a good idea?

  I visited the dell support site and found what I thought was the best set of drivers for my system and SSD (NautilusDOSA48_ZPE) is suitable for my application driver or is there a better one avalible?

  Any help would be appreciated.

  Thank you

  Hi Todd,

  Thanks for your reply.

  I currently have the readers installed and running on my system

  In response to your answer, yes Bios A11 had been installed for more than a year, removed the card activated before installing the SSD raid and AHCI.

  The question, it turns out that was a simple, as I said after enabling the AHCI I thought that ports 0 and 1 auto detects new readers, they do not have. Once I have manually configured ports on in the Bios, the system recognizes the new SSD and they work now.

  Best

  Randy alias Daddy O

• Dell XPS M1210 webcam not recognizing not not driver on Windows 7

  I have a Dell XPS M1210 with Windows XP Home, I've upgraded to Vista and later to 7, the problem is when I upgraded to 7 I had problems because I didn't delete anything, after that I decided to reformat the laptop using windows 7 (by removing the entire partitions) and aftet 7 installation I downloaded all the drivers and everything worked well, except that the fan was makin a thud I decided to open the laptop everything cleaned up and put back. Calmed down after the noise of the fan, but the webcam no longer works, it says that it needs drivers, and when I install it, first time he told me plugged the cam (integrated cam), after uninstalling and installing the driver a couple of times, that the camera has detected during the installation of the driver, but after that when I try to use it it says that no cam is currently installed. When I go to the devices, it shows a unspecified device, the USB composite device. I have not been able to find a driver that actually works, or the problem may be the cam is not compatible with windows 7, or when I open the laptop, how can I find out which wire is the webcam. When I turn the cam cell phone makes a sound similar to when you plug a USB device I guess that it detects the cam for a few seconds, what could be the problem.

  Problem solved I downgrade from Vista Ultimate, download the drivers and all works correctly, the camera now works perfectly, I guess that logitech has not come with drivers for Windows 7...

  Thank you!!!

• BlackBerry Smartphones headphones not recognized on 8970

  Hai pipo how you doin, my headphones juts playing stopped when I listen to music, it does not play through headphones, but plays instead through the speaker, what could be the problem here?

  Hello!

  Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  You may have to try with your headphones removed the decision-making of BB and then put them back in after the reboot has completed.

  Best!

• BlackBerry Smartphones Blackberry not recognized

  It was the wrong cable.

  Works now.

• Keyboard Dell Bluetooth is not recognized when energy savings and will not wake my computer. My usb mouse not recognized or the other.

  My Dell Bluetooth keyboard is not recognized when energy savings and will not wake my computer. My usb mouse not recognized or the other.  I use keyboard now, but it seems not be installed yet when I check my keyboard or bluetooth devices. Keyboard does not work after so I'll try to figure out what to do before moving into the power saving mode. Help, please. I did all the updates from microsoft, and there is no update for my bluetooth device, I checked.

  Hello

  1. have you made changes on the computer before this problem?
  2. What is the model of the keyboard?
  3. are you an error message or error code?
  4. which version of the Windows operating system is installed on your computer?

  I suggest you to consult the following Microsoft article and check if it helps.

  On troubleshooting in Windows 7 power management: http://support.microsoft.com/kb/980869

  Troubleshoot keyboard: http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-keyboard-problems

  Keyboard and Microsoft mouse refer:

  Troubleshoot the incidents of the response to the mouse or wireless keyboard: http://support.microsoft.com/kb/838398

  Reference:

  Troubleshooting external Dell Wireless or Bluetooth keyboards and mice: http://support.Dell.com/support/topics/global.aspx/support/KCS/document?docid=277550#Issue0_1

• Printer Laser Dell 2130cn color not recognized on Windows 7 x 64

  Hi, have a Dell 2130cn duplex printer which worked fine on my old computer Dell 4550 (Win XP).  I just purchaded (2) Dell XPS 8300 (Win 7 64 bit) and when I plug the 2130cn via USB, it is not recognized.  The USB ports work fine with everything.  I spent hours with Dell support, as they just sent a service technician to replace the motherboard.  Still the same problem.  I seem to think the good driver for Win 7 64 bit is not available.  Someone at - it a thought on this?

  Hello
  The printer is compatible with Windows 7.
  http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/search.aspx?l=en-us&type=hardware&s=Dell%202130cn%20Color%20Laser%20Printer%20&OS=64-bit
  Note: according to the news of the compatibility of the device has not all the drivers to install when it is connected through USB.port.

  Follow the suggestions and see if it helps.
  Method 1
  You can run the printer troubleshooter.
  Open the printer Troubleshooter
  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Method 2
  You can read the article.
  Printer in Windows problems
  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

  Method 3
  You can uninstall and reinstall the printer and then check.
  Install a printer
  http://Windows.Microsoft.com/en-us/Windows7/install-a-printer

  Method 4

  You can also contact the manufacturer of the printer for assistance on this issue.

  http://support.Dell.com/

  See also:
  Why can I not print?
  http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print

  Find and install printer drivers in Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

• Dell laptop, Studio CD/DVD drive not recognized Vista

  * original title - my CD/DVD drive is Nowhere To Be Found. *

  AIA does not. I tried to burn a Cd but when I when to widows media player, it says "Pleade connect a burner and restart the player."

  I tried a few things already, but none of them helped.

  Ive tried:

  1 running the Microsoft Fixit tool (http://support.microsoft.com/gp/cd_dvd_drive_problems)

  2. find and surprised the UpperFilters and LowerFilters in regedit. (I was unable to find the UpperFilters and LowerFilters because they weren't there.

  3 not able to find reader of CD/DVD in Device Manager, but the 'Drives' tab is there and the only thing that iswdc wd12000bevs-60usto ata device.

  4. It also does not appear in my computer.

  I know the drive works because when I turn the laptop on I can hear the drive spin upward and I'm able to eject the drawer.

  Hello

  You have disk problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD burning and)
  Playback of CD and DVD). So it is not unusual for parts from 1 or 2 to not work so that others do
  correctly.

  Several good info here:
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Notes on the troubleshooting and repair of readers of compact disks and CD-ROM Drives
  http://www.repairfaq.org/repair/F_cdfaq7.html#CDFAQ_014

  ===========================================

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Windows 7, the printer Dell Photo All - in - one 922; Win7 says it has the most recent drivers, can see the printer, but tells me that the printer needs to "help out." interfacera not; updated drivers downloaded from Dell, but Win7 will not identify them.

  Well, it's a long story, but EDH to; I had problems with my printer works with Win XP. The same problem as now with Win 7.  I have e last driver of Dell, but Win7 says that drivers are up-to-date.  The printer appears in the Device Manager, but has the yellow triangle with (!) to score on this subject.  When I go to troubleshoot, it says it can't find the updated driver on the internet or the CPU.  Win7 says that the printer says that's not covering, check USB port, etc... I uninstalled the driver, let W7 update, and the printer still does not work.  What is the reference for this? Thank you... Corn

  http://support.Dell.com/support/downloads/index.aspx

  You get your Dell printer drivers; NOT through Windows Update.

  For any question on Windows 7:

  http://social.answers.Microsoft.com/forums/en-us/category/Windows7

  Link above is Windows 7 Forum for questions on Windows 7.

  Windows 7 questions should be directed to the it.

  You are in the Vista Forums.

  See you soon.

  Mick Murphy - Microsoft partner

• Ethernet controller & adapter not recognized, even with drivers

  I had installed a new hard drive and do a clean (no recovery cd) Win xp install on my R61.

  There are a lot of tracks. which are not recognized, so I wanted to use the Thinkvantage system update to solve the problems, but the ethernet controller and adapter are not installed correctly.

  I trye installation drivers I found on this page of lenovo:

  http://www-307.IBM.com/PC/support/site.WSS/document.do?lndocid=MIGR-58618

  But after I ran the installer, as instructions say, the material is still not recognized...

  What can I do?

  Here's your Ethernet driver:

  http://www-307.IBM.com/PC/support/site.WSS/document.do?sitestyle=Lenovo&lndocid=MIGR-67829

  After downloading, you must unpack it from the following directory: C > drivers > win > Ethernet

  Wireless:

  http://www-307.IBM.com/PC/support/site.WSS/document.do?sitestyle=Lenovo&lndocid=MIGR-70504

  C > drivers > win > Wlanint

  I hope this helps.

• Smartphones from blackBerry Bold 9700 not recognized by Office Manager

  I'm with T-mobile with a Blackberry 9700 v5.0.0.330 (Platform 5.1.0.91)

  I have trouble to synchronize my device on my computer.

  I am running Vista 32 bit on a Dell Inspiron 1525.

  I downloaded Desktop Manager 5.0.1 B49 MultiLanguage - without Media Manager successfully and downloaded the latest version (I have seen elsewhere that this version is suggested for the bold 9700).

  My computer recognizes the device, but found new hardware prompt as a Composite of RIM device, but in the Office Manager that he says that there is no device not connected.

  I also turned on the media card support campaign mode and mass.

  I can't find the driver appropriate through the Device Manager either.

  I did a couple pulled battery and re-attempts to connect different usb ports. \

  Any advice would be greatly appreciated.

  Thanks in advance.

  Hi and welcome to the Forums!

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails
  KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these.

  I hope that something it is useful!

  See you soon!

• How can I find and close a program using mirror drivers? My Aero effects do not work because of this

  Aero troubleshooting said to me that ' a running program using a mirror (a type of display driver) driver is not compatible with the Aero visual experience. " In order to display Aero effects, close all programs that use mirror drivers, such as Windows and Windows Live Mesh Remote Assistance. »

  The Aero effects worked well earlier in the day. I had to get help for problems with HP printer and I allowed them access to my computer and they deleted and reinstalled the printer files and that works fine now but the Aero effects are not.

  I'd appreciate any help.

  Hi kristopher_tn,
      
  If it helps, try the steps and check them off below.
  1. click the Start button, type devmgmt.msc and press ENTER.
  2. now in Device Manager, expand graphic cards, under the present, you should be able to see driver mirror.
  3. right-click on it and select Properties.
  4. in the Properties window, on the driver tab, click Uninstall.
  5. After uninstalling the drivers, restart the computer. This should install it automatically the appropriate drivers for it.
  
  For more information visit http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isn ' t-work properly

  Driver mirror are used primarily by vpn (virtual private network) / Remote Office Tools / Windows Live Mesh. Remove this driver may resolve these issues.

  
  Hope this information is useful.
  
  Umesh P - Microsoft Support

• Reference Dell all-in-one printer 922-is not recognized in windows 8

  Dell all in one 922 printer works is not in windows 8

  Hi Linda,.

  You can visit the link next to the Windows Compatibility Center that describes the Dell 922 Photo all-in - one Printer is not compatible with the Windows 8 operating system:

  http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/ProductViewerWithDefaultFilters?TempOsid=win8&Locale=en-us&TextSearch=Dell%2Ball%2Bin%2Bone%2Bprinter%2B922&Type=Both&CurrentPage=0&TotalPages=1&ShowCriteria=0&SortCriteria=Relevance&Compatibility=Unknown&LastRequested=14

  However, you can try to install the printer in Windows 2000 or Windows XP compatibility mode and check if this solves the problem.

  Reference Dell Photo All - In - One Printer 922, v.G21, A04

  http://www.Dell.com/support/drivers/us/en/04/driverdetails?DriverID=R102523

  To install printer drivers in Windows 2000 or Windows XP compatibility mode,

  a. right-click the installation file, and select Properties.

  b. click on the compatibility tab.

  c. in compatibility mode, check the run this program in compatibility mode for: option.

  d. Select available options under Windows 2000 or Windows XP .

  e. click apply and OK.

  See the link below for more information about compatibility mode:

  Make older programs in this version of Windows

  http://Windows.Microsoft.com/en-us/Windows-8/older-programs-compatible-version-Windows

  It will be useful. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.