Dell Optiplex 780 memory update does not

  1. I have purchase Dell Optiplex 780 supplied with memory DDR3 8 GB (4x2Go). I wanted to update so I bought 4 GB RAM (4x1Go) and tried to install it today. The diagnostic lights Dell on 3 and 4, which means that the memory is detected, but at fault. Now, I doubt that this new module of memory are defective. Here's what I did to solve problems:

    I took the original strips and installed a new. There are 4 DIMM and I tried to put it in all the 4 connectors DIMM one, but my PC will not start and shows the Dell diagnostic lights lit 3 and 4. then I put my original RAMS but still the same problem has happened that I also tried the two Rams Original one by one in all the slots but same question :(

    I also tried without installed memory but still Dell lights lit diagnostic 3 and 4 and no beep heard.

    Can someone help me what is the problem real?

Hi Danish_smartpk,

Welcome to the Dell Community Forum.

If the 3 and 4 diagnostic lights are lit, it is code modules of memory detected, but a memory failure that occurred. You also mentioned that there is not only no beeps no heard when no memory is installed. When no memory is detected by the system, it emits beep codes indicating the same.  If the motherboard is not beep when no memory is installed, it could indicate failure systemboard.

It is generally recommended that the BIOS updated before the new memory being installed. In addition, your computer supports a maximum of 8 GB of RAM DDR3 SDRAM (memory non - ECC only). If it already came with 8 GB of memory, it would not take an additional upgrade.

If the system is under warranty, contact me with a message private by clicking on my name highlighted in blue. On the next page, click on the envelope icon and provide your service and coordinates (as mentioned below) so that I can access your system folders.

  • System Service Tag No.:
  • Name of the registered owner system:
  • Shipping address:
  • Number of phone/s:
  • E-mail address:

However, if the system is out of warranty, you can contact a local technician for assistance to the replacement of the motherboard or contact our warranty Support has expired on the link below:

http://Dell.to/12LmNBq

Please do not hesitate to contact us in case of other queries.

Thank you and best regards,
Babita S
#iworkforDell

For easy access to the drivers, manuals and updates, please visit ourSupport Site .

Tags: Dell Desktop

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