DesignJet 5500: Cutter has stopped working. Strawberry setting is "enabled."

On my 5500 after printing something from the machine always cuts the paper.  The printer is no longer automatically cutting paper when finished printing.  I checked the menu of the printer and the strawberry is set on "on".  It makes no noise related to the cut, I don't think that the printer is trying to cut.

Are there other settings that I can check?  I get no error message.

I found the page break and characteristic cut, it's under media settings.

I changed the media type and the strawberry started to work very well.  I do not change the paper, only the type listed in the media settings in the printer menu.

Tags: HP Printers

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