DeskJet 2540 all in a series: connection to the laptop using WiFi.

Installed a new deskjet 2540, use WiFi, on an old desktop running Windows XP. Now try to install it on a laptop running Windows 8.1 but get an error message indicating that it cannot read the software from the disc so impossible to install the printer. Ideas please

Hello @Mike90, thanks for the reply!

First of all, here are some Windows 10 resources for you to review;

Mike90 wrote:

Don't think it's my AntiVirus because I run the same on my old desk.

Security software installed on your computer is designed to protect your computer against threats, but sometimes can block communication between devices and can cause problems when using your printer or install the software.

A quick troubleshooting technique is to disable your firewall/antivirus and see if the problem goes away. Remember to re-enable your security later.

You can see the category 'firewall and software provider specific security information' of this site; Security and firewall information if you would like more information on your security software.

When you have downloaded the software fact all-in-one HP Deskjet 2540 Printer series full feature software and drivers - download version 10 of Windows?

I would try this;

  1. Unplug your USB cable.
  2. Click on the Start Menu, find and open devices and printers.
  3. Right-click on any printer that refers to this model, then click on remove device (so delete all HP Deskjet 2540 s in here)
  4. Then repeat installation, unplugged the USB cable and see if the installation detects the printer already on your network.

Please let me know if any of these steps has resolved your problem, or if there is anything else I can do to help.

I look forward to hear from you!

Thank you

Tags: HP Printers

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