DeskJet 2540: I am able to print, but the analysis is not possible.
I installed the printer Deskjet 2540 with a Wi - Fi connection on my new iMac (yosemite).
The printing part is OK.
Scan using the HP scanning application is not possible.
What's not?
It seems that there is something wrong with the HP scanning application.
Hi @M_DW,
Welcome to the Forums of HP Support!
I understand that you are unable to scan with printer all-in-one HP Deskjet 2540. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
I see that you can not use the HP scanning app, please explain in more detail what is wrong.
What is the error message that you receive?
Have you tried to scan from another application, such as Apple Image Capture?
I wonder if you use Airprint driver rather than the driver from HP.
Please try the following steps to see if we can get the scan function to work properly.
Reset the printing system:
To begin, I will have you reset the printing system on your Mac. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under"Reset printing in OS X Lion system" because the steps are the same for Mac OS X 10.10. This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Laserjet back in right now.
Once the reset is complete, proceed to the next step.
Uninstall the drivers and software:
Please click here to find out how to properly uninstall your printer. Once the site opens, select the drop-down list 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9' and follow the steps under two method to complete uninstallation.
Once the uninstall is complete, please continue on.
Check and repair your Mac disk permissions:
- Open Macintosh HD and go to Applications
- Go to the Utilities folder
- Open disk utility
- Select the hard disk volume, you use (usually on the left)
- Select verify disk permissions
- Once this process is complete, select repair disk permissions
Installing the HP software:
Click here to download and install the all-in-one HP Deskjet 2540 Printer series full feature software and drivers. Try printing and scanning.
If the issue persits, continue on.
Check the Apple updates:
- Go to the Apple
- Select System Preferences
- Select software update
- Click update now
- Install your available updates
- Computer restart
Manually install the driver Package:
Please click here to manually download the package from Apple update for v3.0 HP printer drivers. Once the site opens click on the download button at the top. Follow the instructions on the screen to install the driver package.
Add device:
1. click on the menu of Apple , then Preferences System.
2. click on Print & Scan and then check if the name of your printer appears in the printer list.
3. click on the name of your printer, click the sign minus (), then remove the printer.
4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer.
5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the Laserjet driver is selected.
6. click Add to add the printer to the list. Do not add the Airprint driver.
7. try scanning using the ADF again.
Alternatively, you can scan using other applications.
Please see this guide.
HP printers - How to scan to a Mac (OS X)
Tags: HP Printers
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