DeskJet 3070 A - problem of cartridges

This is a brand new. I put the cartridges in the printer and try to install, but the screen still shows "use cartridges setup." I don't know what to do...

Hi ricky1978,

If you bought the printer in Singapore and are know living in the Philippines, you will need to have the region has changed on the printer. Under information on how to get to the region are changed on this printer.

If you bought the printer in an area and settled in a new area, you have to call customer service to request a 'regionalization Reset'. Avoid any accusation to this effect; It is covered under the warranty of the cartridge. You will need to have access to your computer and printer then on line with HP. You will also need to have a set of cartridges for the new region, once completed reset cartridges of region of origin no longer works. See the document on regionalisation.

http://support.HP.com/us-en/document/c02558798

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

http://www.HP.com/cgi-bin/hpsupport/index.pl

Tags: HP Printers

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