Desktop application refuses my login and keep me disconnected

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• I buy cc suite, but in the desktop application I can look and use only trial version

  I buy cc suite, but in the desktop application I can look and use only trial version

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• My CC desktop application does not open and shows a spinning wheel of progress without end. It also doesn't show Menu: home, applications, files, fonts, community.

  My CC desktop application does not open and shows a spinning wheel of progress without end. It also doesn't show Menu: home, applications, files, fonts, community.

  I use Windows 7. I tried several times the instructions here: App does not open. Wheel of progress turn continuously

  I am able to ping adobe.com and three other Adobe servers I found on a site help, but can't find them now.

  I can't do a ping activate.adobe.com

  Hi Michael,

  You can see the threads below where this issue has been addressed:

  Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel

  Creative Cloud Desktop App taped blue spinning wheel after update.

  Kind regards

  Sheena

• I try to log into creative cloud using the desktop application on Windows 8, and after I enter my credentials and click on "Sign In", he told me "you have been disconnected.

  can someone help me, the posted answer is for windows 7

  Hi Kowbok,

  Please perform the below data as follows:

  Clean the connection of the user being cached information.

  • Leave the creative Cloud Desktop application.
  • Open the activity monitor (Mac) of the projector or the Task Manager (Windows) and ends at Adobe all processes. You can find the process as AAMupdater, AAMupdater notify, Adobe crash the daemon process.
  • Navigate to the OOBE folder.
  • Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
  • Mac OS: /Users/ [user name] / Library/Application Support/Adobe/OOBE
  • Remove the OOBE.
  • Launch the creative cloud.

  Thank you best regards &,.

  MoHA

• Having trouble opening creative Cloud desktop application - need - I uninstall and start again?

  Have not used my application from office for some time, and it seems to be hung up - assume it tries to open. Does anyone else have this problem?

  Hello

  Please see the following link in order to solve this problem:

  Re: Creative cloud app loads then freezes with the empty dialog box

  In order to uninstall it please consult the following link: use of the Adobe Creative Cloud cleaning tool to solve installation problems

  To download it again, please see the following link: Download Adobe Creative Cloud apps | CC free trial Adobe

  Hope this helps!

  Kind regards

  Shipti

• Can I buy 2 membership unique desktop application, such as Photoshop and Illustrator?

  And use them on the same computer?

  Nope. It is technically not possible. Only Adobe ID can be active on a system and separate regimes require separate ID. See the problem?

  Mylenium

• Windows 7 full screen games and desktop applications losing focus and stealing discussion questions

  NOTE: The updates at the top of this announcement, the original message is less than.

  UPDATES: here are a few updates and new information that I have gained since the original publication.

  Registry settings

  After doing a lot of reading, I found some registry settings that appear to solve some of the problems I see. All three were found in HKEY_CURRENT_USER-> Panel-> Desktop

  ForegroundLockTimeout: Has been reset for some reason any. I removed the key and restarted, but he is back to zero. This is why I looked at the default value of 200000 (decimal) and set it. After that, he stayed. \

  I saw two other keys HungAppTimeout, WaitToKillServiceTimeout, and WaitToKillAppTimeout and all have been set to zero. I deleted these registered.

  I have no idea what set these registry keys to zero, but after being put into default, I can now click on an application full screen reduced, and he returned immediately. I can still lose focus in full screen or desktop app, but not as often as before and now he is usually just badly behaved apps stealing focus rather than seemingly random events.

  I wonder if there is a patch that has changed these values, or a settings option that does. From what I read, they are sometimes twisted to allow faster restart and stop servers.  I don't have a software that would be while and manually set their and none have the people I know. One of them has confirmed that their box also has these set values zero and has no idea why.

  I hope this information is useful to other people with odd focus problems.

  ORIGINAL POST FOLLOWS *.

  I have a problem in Windows 7, which at first I thought a number of different problems, but I am more convinced that they are all connected.

  All of them started to happen around the same time - late January or February after a Windows Update - and largely the same or very similar issues affect 3 of my friends and co-workers running Vista and 7. Unfortunately my notes on the update happened while the time are missing, but all 4 of us have seen questions start at the beginning of the year in the January/February calendar, which makes it seem like they should be linked.

  NOTE: There were a few minor problems before even with the update, but nothing like what happened in early 2011. I had problems to update with Vista and 7 alone, but they were rare and sometimes fixable with registry hacks or it was an offending program, something did not like Aero, etc..  The questions below got a lot worse in early 2011 so they appear together in this post.

  I will describe each problem separately and the affected BONE and the symptoms, and I hope that some can make sense and help me solve the problem. Major problems first, then a few small problems and measures that I took to the to check follow after. Sorry for the long post, but it's a maddening problem affecting many people, and I want to be as complete as possible.

  Games not switching and the apps full screen #1: if I'm in a game fullscreen and I go to the office, it is very difficult to go back. If I click on the taskbar icon, nothing happens. I have to click on it repeatedly, often a dozen times or more before the application full screen or game is restored. It is most often with the games. Full screen I don't want not maximized, I mean where a program takes the entire screen. Games is easier to reproduce so far have all I currently use the question and variances in how it is difficult to come back in full screen are not significant between them.

  Apps full screen #2 focus lost: this happens especially to my friend running Vista, when you play the game full screen. She will play something like the Lord of the Rings Online and she loses the keyboard focus and the mouse, but the game is always full screen. Usually the only way that she can solve the problem is to use CTRL-ALT-DEL to bring up the Task Manager, which for some reason solves the problem and she can return to the game for a little while that. I run Windows 7 with another couple of friends and we can also see this question, it is much less common. Changing an old mouse seems correct for Vista for some reason any. 7 that it happens rarely, if hard to duplicate to see if changing the mouse would help. In any case, will and against a beautiful new mouse laser mouse is usually a horrible option.

  Office applications #3 lose focus: it affects two of us under Vista and 7. We will be typing in chat, email, anything... and the foreground app will lose focus. What catches there that is impossible to determine. In my case, I can occasionally see a taskbar popup button and then disappear immediately, but I have never been able to track it down. Running in safe mode or boot seems to have no effect on this, or disable all services, extension and program but by default Microsoft in Windows 7 and Vista. Its almost like a Microsoft program is to do. Also, even though I mentioned the taskbar icon appears briefly from time to time, which cannot be bound: it does not always coincide with the loss of focus and is not always present when the focus is lost.

  #4 desktop applications lose keyboard focus and the mouse: it's like the number #2 above, but happens at the level of the office. Unlike the #3 that the window does not lose focus, it is always in the foreground, but keyboard and mouse stop working. It is usually impossible to move to another window. Just like #2, the solution that we have so far is to use CTRL-ALT-DEL to switch to the Task Manager, which temporarily solves the problem. ALT-tab through windows does not work.

  Here are other minor problems that may or may be linked, because they seemed too much to start with.

  Switching away applications full screen takes more time: Windows 7 on my machine, switching off games full screen takes more time than he did in the past. It was a minor issue in autumn 2010 and became much worse early 2011.

  Some windows lost focus while being re-size: if I take the corner of some windows for re - size, sometimes the re-size operation stops until I release the mouse button, as if he has lost the focus. Color of the window indicates usually focus however is still there, and grabbing the corner once again we will move me a little more. It may take several tries to get the window size as I want, as the re-size operation closes several times before I release the mouse button. This affects only 2 of the 4 people I talk so much that I can tell from our conversations and shared between Vista and 7. Both of us have Logitech mouse it might even be a driver problem, but using a mouse cheap test has not fixed the problem with me.

  Firefox: Firefox repeatedly will "dim", where Aero makes the window lose color to indicate that the application is not responding. It didn't happen before January 2011 for any version of Firefox.

  Concrete results to track down the problem:

  I ran programs like WhatHang and others who are trying to catch the programs that are suspended, stealing focus, etc.. Hours of testing found no results except that Firefox crashes frequently. Disable Firefox doesn't solve all the issues however, so I guess that its not related.

  I tried booting safe and clean, and they have had no effect. Secure boot is rather useless since I can not usually run programs that show the problem more easily. I also tried turning off everything except what comes with Windows 7, and it had no significant effect.

  I tried to use a different mouse. While it helped a bit with one of my friends, it only helped me so far. Different mouse drivers do not seem to help either. I also tried various nVidia without significant information acquired or corrective drivers.

  I also ran through various other ideas here as the race of the file system scanner and so on and not found any problems with my system, and where I could help my friends do and they also found nothing of note with maintenance and verification tools.

  My friends and co-workers: most of them are not local to me, so my focus of their issue has been rather limited. The main thing that we all have in common is that we had some minor problems in the past, as in 2010, and they've all got a lot worse in early 2011. Unfortunately none of us kept of records accurate enough to indicate any special updates that might have caused it.

  In any case, I apologize for the log message, but this issue emphasis is maddening. Its become a frustration serious then I thought to post information on the problems which seem related would be the more useful approach.

  I am a graduate of comp-sci systems and a companion systems programmer, and I have tried everything I can think of to debug and isolate problems, symptoms, etc. and had no chance. My friends are usually illiterate computer so that they are even more perplexed and frustrated by this problem. In my reading the forums, I see a lot of Windows Vista and 7 discussion questions, but rarely a lot of details, and when a problem is identified, it this far does not apply to me or my friends.

  I am happy to provide any other details I can.

  Updates:

  I forgot to mention that I have a Setup dual monitor. Aero seems unhappy with it, a lot of flicker when switching to full screen in games and other applications. I guess its because a single display off Aero while the other has it we or maybe not accelerated. Remove the second screen does not solve the problems I see, but I mention it in the interest of further development.

  I want to just chime in that I see similar (but not exactly the same) behavior and time seems to match as well. Among the updates must have messed something up. I forgot my Cardinal never update rule anything :/

  In any case, I have a few specific questions all problems related to full screen/window/input. When you play the Witcher, when you look at, if the mouse touches the edge of the screen, it stops, thus giving a very narrow range of angles I can watch from. Baldurs gate, as soon as I hit any key, I can't click on anything whether (and what I typed does not appear). Looking for police 3 (dosbox) it works fine until I hit a key, and then the mouse bounces oddly around the screen. If I alt - tab, in these 2 cases to last and go back, the problem is solved until I have a button again. In the case of the Witcher, if I alt tab and click the icon to the taskbar, it seems this problem, until I have a press.

  And I'm sure I had none of these problems a few months ago. I have tried everything I can think :( I tried the registry settings, but they do not seem to help.

  Edit: Oh, almost forgot. Whenever I click on full screen on an online video, like youtube, it appears in the background behind other windows, and then I have to click on it in the background to bring it forward. Very weird. Not sure if it's related. I'll try to change my video drivers... So boring when everything was working fine a few months ago.

  Edit 2: Do not take into account my post, I had a program called synergy race (usually use a mouse on multiple computers at the same time). Apparently, he was the problem.

• CC Adobe desktop application must be re-installed every day...

  Last week (01/12/2015), I upgraded our Mac OS to 10.11 (El Capitan - stupid name BTW) and also updated all of our CC applications until 2015. The computer is turned off every night, including network connections. The next day, without fail, the CC desktop application is completely empty and must re - install to run! I've learned to keep dmag app on hand so it is more 'easy' get back office CC, but it becomes ridiculous.

  Hi Lithoplate,

  Sorry to hear about your difficulties. To me, it seems that some of the permissions of the user could have gotten set wrong when you upgraded the operating system. I would test if the same thing continues when installation/work in a newly created admin user account.

  If you continue to have problems, you can reach our support too. They should be able to help. Contact the customer service

  Best,

  -Dave

• CC desktop application is compatible with Mac OS El capitan?

  I downloaded El Capitan and now my desktop application does not work, and the system allow me to reinstall.  CC is not compatible with El Capitan?

  Check compatibility before installing an upgrade is always a good idea

  First, see if the update to the fixed bug Mac 10.11.1 will help you

  -an exchange of views of 10.11.1 https://forums.adobe.com/thread/1986008

  -In ADDITION the need to update the drivers nVidia (links included in the message)

  He has problems with Mac 10.11 El Capitan... which is perhaps one of them

  See answer #5 in https://forums.adobe.com/thread/1965850 for several solution links

  -the first link that the answer is a possible solution to install problems

  -There is also a link on the video display problems in Premiere Pro

  - and many other programs... MORE Microsoft Office also has problems

• My creative cloud desktop application installs in Danish

  My creative cloud desktop application installs in Danish and I don't know how to switch to English.

  Hi George,.

  Please launch CC Office. Top side right hand, you will see a drop-down arrow. From there, select Preferences. Select the Apps and change the language to English.

  Kind regards

  Romit Sinha

• CC desktop application is empty and uninstaller refuses to uninstall creative cloud

  Hello! I'm on a Mac, and my creative cloud app worked intermittently for a few months, but now has stopped working entirely. It shows a completely blank white screen. I tried uninstall creative cloud and this message: failed to désinstaller the creative cloud to desktop. You still have Creative Cloud applications installed on your computer in need.

  I also tried to rename opm.db in the Adobe OOBE directory in folder Application Support of Utilties, and then logging into the desktop application. I tried the same thing again and the computer restart and still have the white screen of CC.

  I am ready to uninstall/reinstall applications if it is listed... Please let me know the best route to take!

  With our thanks,

  L

  Lucie,

  If you have bad to start the creative Cloud Desktop application and the application shows a spinning wheel of progress or a blank white screen (or otherwise does not open), try the solutions below in the order. If a solution works, you don't need to try the next solution.

  Does not open App | Wheels of progress turn continuously

  Guinot

• When I have the creative menu Cloud pulled up, I click on APPS and keep continually make me a "download error. Please retry to try again, or contact customer service. I am trying to download a new application InDesign and have also tried this through Adob

  When I have the creative menu Cloud pulled up, I click on APPS and keep continually make me a "download error. Please retry to try again, or contact customer service. "I am trying to download a new application InDesign and have also tried via the Adobe website on my account, but he has not yet worked.

  Download error in the applications tab of Creative Cloud Desktop Application

  https://helpx.Adobe.com/creative-cloud/kb/download-error-apps-tab.html

• I pay $49,99 and the application does not change "open" again in "trial"... I restarted the creative cloud with the login and nothing change...

  pay $49,99 and the application does not change "open" again in "trial"... I restarted the creative cloud with the login and nothing change...

  Wow!

  So many entries of URL blocker, Adobe, this is the reason why you are unable to activate the CC apps.

  Follow the procedure below:

  • Remove all entries that has name of adobe. Then close the Textedit, it will Autosave.
  • Make sure that there is no entry of Adobe on the inside.
  • Then copy and paste the Hosts file in folder etc.
  • We replace the modified hosts file that we had copied on the desktop with the original Hosts file inside the folder etc.
  • When you are prompted, the authentication by password Mac,
  • Be sure to select the option Replace ...
  • Once you have replaced the Hosts file, double click on it again and check if the Hosts file is free of Adobe entries.
  • In the affirmative. launch creative cloud application and load the list of Apps and check.

• The Prime Minister keeps telling me: "saving the backup to the cloud creative projects requires a directory of Creative Cloud Files. Please install the desktop application creative Cloud on your computer to enable this feature. » ??

  Why the Prime Minister keeps telling me:

  "Saving the backup to the cloud creative projects requires a directory of Creative Cloud Files. Please install the desktop application creative Cloud on your computer to enable this feature. »

  I have the app already installed on my computer, I'm pretty sure of (I am connected, and the icon is still present in the top right of my screen).

  This means can't back up in the cloud? I need to do!

  Thank you!

  Hi Dolcerocca,

  "Saving the backup to the cloud creative projects requires a directory of Creative Cloud Files. Please install the desktop application creative Cloud on your computer to enable this feature. »

  I have the app already installed on my computer, I'm pretty sure of (I am connected, and the icon is still present in the top right of my screen).

  This is a known bug that we are working at this time. Sorry! You can file your own experience here.

  This means can't back up in the cloud? I need to do!

  Thank you!

  Right. You must save a separate project once per day at a minimum, copy so that you have several backups in place. Make sure automatic backup is running.

  Thank you

  Kevin

• NService Application has stopped working and was closed to popup on the desktop, when I first boot my computer.

  Original title: NService Application has stopped working and was closed

  Recently, I see this popup on the desktop when I start my computer first – 'NService Application has stopped working and has been closed. "

  What is - this and why I am see?

  Thank you!

  Hi Lee,.

  1. have you made a recent software or hardware changes to the system?

  2. is your system connected to a domain?

  Nservice.exe seems to belong to IBM Lotus Notes / / Domino from IBM.

  Method 1:

  If you use applications such as Lotus, then you can try to uninstall and reinstall to fix the problem.

  Note: Make sure that you have the CD or downloaded installation files to reinstall the program.

  For more information, see the articles:

  Uninstall or change a program

  Install a program

  Method 2:

  Otherwise, you can perform a clean boot and check if that helps.

  A clean boot to check if startup item or services to third-party application is causing this issue.

  You can read the following article to put the computer in a clean boot:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  Note: Make sure that you put the computer to a Normal startup once you have completed troubleshooting.