Desperate! Captivate4 crashes when you try to close
Hi all. I'm desperate! This bug caused me severe headaches, and I have no idea what to do about it.
The fault is as follows. Sometimes when a user clicks the black 'x' in the standard skin of a captivate e-learning I, the window will not close. The user expects 10/20/30 seconds, it does not close again so they close the window using the "x" browser, and the score is not sent to the LMS. The only way I managed to fix this is by removing the e-learning and the Uploader on the LMS again for the LMS starts a new record for this user. Once it is glitched once for a user, the LMS file seems to be corrupted, and it will not correctly mark unless that e-learning is deleted/downloaded again.
The strange thing is, if I look at the interactions between Captivate and the LMS with the Firefox plug-in (don't remember the name) I can see sent scores that I am progressing through online learning. When he 'glitches' as explained above, Captivate sends all the scores again, one at a time. This seems to be an overload of the LMS, that responds to each message. If I let you carry by the whole process then he will finally close the window and the score will be precise, after 15-20 minutes!
The LMS is a cleaner, not a generally available, but I'm sure that it is fully SCORM 2004 compliant, which is the standard that I use for the Captivate. I tried to convert my Captivate in AS3 (currently 2), using a button javascript to close the window and using Litebox but nothing makes a difference. All attempts of 1 to 10 I'll have this slow issue of closing.
The captivate itself doesn't have a quiz, but about 70 measurable objects ('continue' buttons). If the user is not to fill a captivate in a series of modules I published, they cannot move on to the next (these requirements are controlled by the LMS, PROVIDING captivate sends the score of successful completion).
If anyone can help me with this I would really appreciate it. I still don't know if this is due to Captivate, or LMS. LMS people are pretty useful, but unfortunately cannot justify spending a lot of time on it because no one else has reported problems. Only me, using Captivate...
Thanks in advance.
Captivate deluges LMS with information about each user interaction.
But you can use a special model of HTM for SCORM, which sends only marking the information at the end of the module. It relieves a lot of load from the LMS and may help your problem.
This model comes standard with Captivate 5.5, but earlier versions of Cp can also use.
Details here: http://blogs.adobe.com/captivate/2011/04/a-new-way-to-report-scores-to-the-lms-from-your-c aptivate - courses.html
If you use a LMS system, I would also say that you disable the close button in the skin anyway. You ask for trouble he leaves. If you are using the SCORM LMS drive. some LMS work best if you set up the SCO to play in the same window as the LMS TOC rather than in a separate browser window. Have you tried this option? It seems allows communication between the reader and the SCORM API in the HTM page course.
Tags: Adobe Captivate
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