Difficulties of printing with C309 and a Mac

I have a c309 printer all in one, and I can't print or scan from one of the two MacBook on the network.

The printer is connected to the same network wireless laptops (and iPad) that is done by an Apple AirPort Extreme point. All devices are conencted to the internet successfully.

The printer is also installed on the network; the wireless network test report all results "in passing".

In the menu of the printer on the first Macbook (running OS X 10.7), I am able to find the printer by name and add it to the list of printers.  In details, the printers serial number is visible. However, I'm unable to see the level of ink, I am able to print. The same problem for the other Macbook that is running OS X 10.6).

I was through the different troubleshooting guides, but not able to find a solution. I tried to access the features of the printer/scanner via the integrated Web server as well, but nothing is displayed.

I tried also to access the scanner via the touch screen, sending the scan to a computer, but I get a message that I must try the analysis of a computer directly.

I only am not sure what the problem is here, but would appreciate assistance. Thank you.

Thanks for the quick response.

I downloaded and installed the new drivers, then restared the system, reset the system print and then re-connected to the printer. The system found the printer and it is now defined as the default value.

However, when I try to print, I always get a message that printing is 11 per cent, while the printer does not respond. I tried to run a scan of the Macbook, but the work is never done, rather the process hangs. I tried to access the settings of printer ink levels and even a message that information is not available. I tried to include screenshots, but I guess I'm unable to upload to the forum.

Thus, using the interface touch the printer, I have successfully reset the network settings, successfully reset the network connection, and then print page report and the test configuration to provide connectivity, and finally I've updated the software of the printer itself, if it took a few tries.  (In fact, I had tried this before but could not download updates) And now, finally, everything works! I can print or scan from either the MacBook.

Thanks for the help.

Tags: HP Printers

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