Disk error and black screen on Satellite c660-21z

Hello

MY SON HAS HAD HIS LAPTOP FOR 3 WEEKS.
USED THIS MORNING, SHUT IT DOWN IN A NORMAL MANNER, WENT TO START TONIGHT AND GETS A BLACK SCREEN WITH "A DISK READ ERROR OCCURRED. PRESS CTRL + ALT + DELETE TO RESTART»

I TRIED TO RESTART, TRIED BOOTING IN SAFE MODE, AND THEN RETURNED.

SOMEONE HAS SUGGESTED EVEN TAKE OUT THE BATTERY AND PUT IT BACK BUT NOTHING SEEMS TO WORK.

CAN ANY ONE HELP?

Thank you

Hello

It looks like a problem with the HARD drive.
Please check if the HARD drive is recognized in the BIOS. Switch on and press F2.
Usually, this will help you access the BIOS.
In the BIOS on the front page that the HARD drive should be mentioned is that?
Otherwise, this means that the HARD drive is dead and must be replaced

By the way: you did not post the laptop model but if it s 3 weeks old, then you must get in touch with Toshiba service, if the HARD disk is defective you should get a new one for free because the warranty to be valid.

Tags: Toshiba

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